(No update available) Hipstamatic Disposable fails to let me share cameras with friends!!

Ok-several problems--I can invite people to cameras successfully, so far. However, if they invite me, I never et an email or a notification. Like ever, At all. My husband and I have tried over and over and I do not even shw up as a disposable user! I am listed as "someone" (as are many others) under his 'hipsta' users. My husband continued on to the "invite facebook friends" option and invited me to his camera that way. The email acts like I do not have the app, and does not allow me to connect to his camera. Earlier today, I deleted the app, reinstalled it, and hoped the problem was solved. Obviously, it isnt. I bought several in-app cameras and do not want to lose them. I was also charged for the black keys camera TWICE and did not recieve either of the cameras (2 @ .99)-I tried several times to download them, but I can not. I ended up buying ANOTHER set. Ugh. I have been talking this app up, inviting friends, etc...I REALLY hope they are getting these kinks worked out because it is a big bummer. :(
4 people have
this problem
+1
Reply
  • AllanB (Customer Support) January 09, 2012 14:59
    Hi Heather,

    I saw your note in another thread and replied there first. Here is a copy of my reply:

    To start at the end of your note... yes, many of these kinks are being worked out. I apologize for the frustration you're having. The app is still new, but as it matures these bugs will be sorted out.

    One thing you can both check with regard to the invitations not showing up, is to make sure that you each have Push Notifications turned on for Disposable. Let me know if that makes any difference?

    The issue with being listed as 'Someone' is one that I'm still trying to get more information about.

    The problem with restoring your purchases is a known issue at this time. The current release does have problems restoring some of the consumable paks, but this issue should be addressed soon.

    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hi,

    I have the exact same problem, but I was wondering if it had something to do having the original Hipstamatic installed previously. My gut tells me that the problem has something to do with that!

    Rabi
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) January 19, 2012 14:54
    Hi Rabi,

    Can you tell me which problem you're having at your end? Is your note with regard to sharing and/or receiving invites from the app, or is your concern about restoring purchases?

    Cheers,
    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I know you are responding to rabi sun, but I wanted to let y'all know that the update last week didn't change anything for me. My notifications are on. I am definitely not getting any invitations to cameras. Any clue as to why the app wrks on my husband's phone, but mine is all wonky? I bought extra cameras, so I spent some money on this app, otherwise I would probably delete it. Do you have ANY answers as to when these bugs will be worked out? Is there ANY way to get my $1.98 back or at least get my 2 black keys cameras? It seems unacceptable to just say thats a known issue and not offer any solutions.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) January 19, 2012 19:03
    Hi Heather,

    Thanks for your note. I wasn't sure if you'd seen my previous response to your initial posting.

    The last release (version 12.1) was a minor bug fix. The primary issue that update was meant to address was the fact that the app was crashing often for a lot of people.

    The fixes related to sharing/notifications and to restoring purchases, were not included in version 12.1 but should be in the next release. I don't have an exact date, but it should be within the next couple of weeks. I know it's frustrating but those issues are being dealt with right now. The fixes are being tested and as noted will hopefully be available soon.

    I hope that information helps? Your missing cameras are not gone forever, just on hold until the Restore fix goes in with the update.

    Kind regards,
    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Yes that information helps alot. I am very relieved to think I may have a working app someday. Maybe in 2 weeks?

    I have to admit that my frustration derives mostly from the fact that I am in love with this idea for a camera app. I think the sharing a roll idea is so cool and I really just want to be a part of it. I wish I hadn't posted on Facebook and told all of my friends about it so soon. I think it has been anti-climatic for them and I look like an idiot--being the supportive fangirl with a totally broken app. It really looks bad for me AND hipstamatic.

    I hope it gets fixed soon! I have initiated "theme" cameras with my friends (like "food pics only" or "self portraits only" etc...) and those have been alot of fun. I can't wait to play with the app even more.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) January 19, 2012 19:51
    Hi Heather,

    The 'maybe in 2 weeks' isn't meant to be evasive, but rather to not set an unrealistic expectation. Several things can speed up/delay the release of an update like this. There is the programming itself, the testing phase, and then if all tests well the app still has to be submitted to Apple for final approval. Only Apple has control over that last part of the release process and that's why we tend not to set specific release dates, but rather give you a window during which it seems reasonable to have the update out.

    Right now that window looks to be about two weeks in the future. But if I have any updates before that, I'll be sure to pass them on.

    I'm glad you're enjoying the app so much. Thank you for your patience. I know it's frustrating, but the app is still new and has some obvious wrinkles that need to be ironed out. The Synthetic team is a huge fan of this app too, and they're working on making it enjoyable without some of these current frustrations. Hang in there!

    Cheers,
    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hi Allan,

    The problem I'm having at my end concerns sharing. I am able to send invites and share albums with my friends (who are listed as Hipstimatic Disposable friends, I haven't tried with others), but I am listed under "Other Hipsta Friends" as "Someone" and when my friends send an invitation I never get one.

    I bought Hipstamatic long before Disposable came out and made an account. I tried my friend's phone and sent an invite to myself via Facebook, but when I clicked the link it took me to the Hipstamatic app and no the Disposable one.

    Love the app and its idea and best of luck finding a solution to this issue!

    Best regards,
    Rabi
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) February 02, 2012 18:51
    Hi Rabi,

    Thanks for your note. I've sent a message to the development team to see how the investigation into this problem is going. I'll let you know what I hear back.

    cheers!
    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) February 17, 2012 01:36
    Hi Heather,

    I apologize for being so long getting back to your thread.

    I've gotten a note back from the development team in the last few days about this issue. The problem should already have been addressed, and the fix should be in the version you have now. Do you know which version you have installed at the moment?

    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m frustrated
    I have the same problem as heather and it is frustrating!!!! (Even for the 4 guys inviting me all the time and now have 5 or 6 testcameras!) and I now have version 12.2.1.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) February 27, 2012 18:31
    Hi Daniela (and others following this thread),

    I'm sorry to be delayed getting back to this issue. I was waiting to hear back from the development team.

    The issue you're describing should have been fixed as of version 12, so it's odd that it's still happening. Can you tell me if any of the invites get through, or if you're receiving none at all?

    @Heather - can you confirm for me which version of the app you have now? Have you had a chance to update to version 12? If you're still having this same issue, can you please let me know, in case I need to reopen the log with the development team?

    Cheers,
    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m sad
    the problem is still there and I didn't get any invitations. not even one! we have tried ist several times. And I downloaded the App. several times, too...
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) February 27, 2012 18:52
    Hey Dani,

    Thanks for your note and the additional info. No need to keep reinstalling the app right now, as that won't fix the current issue.

    I did, however, just get a note back from one of the developers. He's going to take a look at this again and see if he can figure out why the fix isn't working as expected. Please hang in there! They're working on it. :)

    Cheers!
    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I am using version 12.2.1 and it is still happening to me. It is so frustrating!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) February 29, 2012 20:21
    Hi Heather,

    I saw your note from a couple of days ago. I'm sorry it's still not working for you. I took a look back through the thread and noticed that you'd mentioned your ID shows you as 'someone' when logged in. This is something that another customer recently mentioned as well in another thread. I'm not sure if this is a coincidence or a clue, but I've passed it along to the dev team. I'm hoping it helps them track down the issue, and when I hear back I'll let you know.

    Thanks again for your patience.

    Cheers!!
    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) March 01, 2012 20:07
    Hi everyone,

    Just a quick update to let you know that Hipstamatic Disposable version 15 is now available in the App store.

    (@Heather - I'm hoping the update to the invitations function is going to help you, but I'm also keeping an eye on whether or not your issue is related to the 'someone' ID that you've noted previously. But do please try the update and let me know?)

    Remember, there's no need to delete the current copy you have of the app!! The best and easiest way to update is to simply go to the App store app on your phone, find Disposable (by searching or check the Updates section) and let the App store install it for you by hitting the UPDATE button.

    I've just done the upgrade on my own phone and it seems to be working very well. You *may* find the first time you launch after updating, that the app may sit on the opening splash screen a little longer than normal. This only happens the first time. The next time you open it, you shouldn't notice any lag.

    Version 15 contains not only some bug fixes, but some great new features:

    NEW FEATURES
    o Reactions: Comment or leave emotions on photos
    o See camera status from the camera bag
    o Ability to leave/delete cameras
    o D-Series is now localized in German, Spanish, French, Italian, Korean, Dutch, Portuguese, Brazilian Portuguese, Russian, Swedish, and Indonesian

    ENHANCEMENTS AND BUG FIXES
    o Speed enhancements in Invitations
    o Fixes a bug causing photos sometimes not to appear on shared cameras
    o Lots of other bug fixes and refinements

    If you run into any trouble after updating, please do the following:

    1) Leave the current copy you have installed. Do not delete the app. It's typically not necessary to reinstall.

    2) Please do a force shut down of the app and a reboot of your phone. If you're not familiar with the app shutdown process, here's all you need to do:

    - unlock your phone
    - press your devices' home button to take you back to your main screen
    - double click the home button, to bring up the background apps as a row of icons along the bottom of your screen
    - press and hold the Hipstamatic icon until it 'jiggles'
    - tap the red minus symbol to close the app (you may want to take that same opportunity to close all your background apps. It'll free up memory and you'll be amazed at how many you had running)

    Once that's done, then reboot your phone as noted above.

    3) Open a new thread here in the forum and report your problem. Any new issues you encounter may or may not be linked to previous problems. Regardless, it's much easier to assist you in sorting out your app problems if you open a new thread with as much detail as you can about the problem you're having, when it happens, how often it happens etc.

    But as noted, I'm hopeful this update will be very effective for you, and will make this app even more fun that it was before. :)

    Cheers!!
    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m frustrated
    My husband and I both did the update. I am still listed as "Someone", as well as a few other of his friends (and quite a few of my friends are listed as "someone" with their facebook profile pic next to it.) When he tries to invite me, it sends me an email that says this:

    "Oh snap... Someone,

    Your super great and crazy creative friend Tyler Walker would like to share a Hipstamatic Disposable Camera with you. Specifically, a beautiful D-Fault titled DOG STORIES.

    Hipstamatic Disposable Camera is an insanely fun way to capture a story by sharing a single camera with lots of friends. It's FREE and you can get it HERE: http://itunes.com/apps/hipstamaticdis...

    Happy Snapping!
    Madam Helga, HipstaMinion
    Friend Coordinator

    - - - - - -
    Hipstamatic D-Series
    Tyler Walker request to Someone
    D-Fault / DOG STORIES
    "

    It then sends me to the itunes store to install the app. That I already have. I can not receive any invites.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) March 06, 2012 14:32
    Hi Heather,

    Thanks for the update. I'm sorry this is still an issue. I've forwarded your entire last note to the development team. Thank you for the detail you provided about what's happening/not happening.

    I have a suspicion that the 'someone' identity is part of what's causing this problem, but I'll wait to see if the programmers can confirm that or not.

    I really appreciate your patience and the feedback you've provided. Hang in there! They're working on getting things smoothed out. :)

    Cheers!!
    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Thanks, Allen. I think the problem is related to the "someone" identity, as well. I'm assuming there is some sort of glitch with the facebook end of the app, as it shows their facebook profile pic, but lists their name as someone. So, maybe the problem is in reading someone's facebook info? It obviously has pulled up their picture, but name and email/hipsta-account is lost?

    Anyway, please get this app working by 3pm today. I am attending a 4 day music fest and would like to share cameras with bands and friends. I think that is what this app was designed for and why I downloaded it and got excited about it!

    I am joking, of course. I know you can't have it ready today, but man, oh, man I am disappointed that I won't be able to use this to my full advantage this weekend.

    You tell those mean 'ol developers they made a very nice girl very sad. ;)

    Good luck and thanks for letting me know that y'all are working on it.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) March 08, 2012 17:15
    Hi Heather,

    Thanks for the update. I've added your new comments to those that I passed on yesterday to the team. I would love to tell you that it'll be fixed and ready to go by 2:59 p.m. today, but I don't think I can promise that, sorry. :(

    But I've specifically asked them if there is anything else I can have you check/do at your end, or any other information you and I can gather to pass on to them, in order to help them troubleshoot this issue.

    Thanks again for your patience. I'm sure they'll get this worked out soon.

    Cheers!
    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • This may be slightly off topic, but I was wondering if anyone was also having the following issue.

    I am trying to share a camera with a friend who has the app but does not show up in my friends list at all. I show up in hers and she can invite me (we just finished a roll together), but I can't invite her.

    Also, I have the "someone" listed under friends and the "invite someone via facebook" button that was there is now gone, so I have no option to try and search her out.

    Any ideas?

    Stacy
    • view 1 more comment
    • That's exactly the issue I'm having with 15.2 from April 10. The app seems to have randomly selected a subset of people I know using it and refuses to let me add any others. They can invite me to use their camera but I can't invite them.
    • AllanB (Customer Support) May 03, 2012 20:02
      Spotted your comment Mike, thank you! I've forwarded that note directly to the development team.

      Cheers,
      Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • New update today! Is this the one that I have been waiting for for almost 4 months? Is this the one where my paid for cameras (or stolen money) will be restored/returned?
    • AllanB (Customer Support) March 22, 2012 00:18
      Hey Heather,

      Have you tried restoring using the new update. I think this is a bug fix for some crash behavior, and I don't think it includes the update for the restore issue yet. But please try if you have a second.

      Also keep in mind that I have a coupon code that I can offer you in lieu of your earlier purchases. I'm happy to send that your way while we wait for the update to resolve the actual restore issue. The last update I got from the team who work on Disposable was that this was a problem they believed they were going to be able to fix. I know it's taking a long time, but it wasn't an easy fix as it turned out. Please let me know if you'd like a copy of the coupon code, but I do expect your purchases to also be restored in the near future.

      Thanks for hanging in there!!

      Cheers,
      Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

    • AllanB (Customer Support) April 03, 2012 17:45
      Hi Dani,

      Thanks for your note. I'm sorry to be so long getting back to you. I may have missed the notification of your reply, I'm not sure.

      Regardless, this is an issue that has been brought to the attention of the developers. There are still some growing pains for Disposable, but they're working hard to sort them all out. This has proven to be a tough problem to troubleshoot, in part because of the variety of network connections that people use (or not) when running this app on their phones. But the team's goal is absolutely to make this function work properly and make it fun to use and share these cameras.

      I've passed on all recent comments, as well as yours above, to the team. I'm hoping to hear an update soon on how the fixes for this issue are coming along.

      Hang in there!

      Cheers,
      Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m TIRED OF THIS
    Hi Allan, yes, I would like the coupon code as I am extremely frustrated and wish I had never spent money on this app so that I could just delete it. It does not work as advertised. So, yes, please send me a coupon code.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m silly
    I emailed this to you, but I don't know if you check here more often, so this is just a C&P:

    Hey Allan, well I think I'm confused as to how/where to redeem my code. I thought it would come up when I purchased a new camera, however, I may have missed something because I never saw where to enter it and I ended up being charged for the 2 cameras. I don't blame yall for that, but can you explain to me how to use this code? Thanks, sorry to be a hassle!

    Love the code name, btw. Clever. ;)
    • AllanB (Customer Support) April 06, 2012 00:31
      Hi Heather,

      I'm glad you liked the humor in the coupon code. The team are genuinely trying to make sure this is right for everyone, while still keeping the Hipsta humor. ;)

      The code itself is actually for a 9 pak of 4" prints, to be used in the Hipstamart. And this is my fault for not clarifying that the other day. I've just scanned back through this entire thread and I apologize that it never got the update about the code itself. I posted the announcement to a number of threads, but I may have missed this one.

      So that's what the code is for, and it can be used in the app, or through the Hipstamart site online.

      I'm not sure what to say about the two cameras you purchased tonight. Are you ok keeping and using them as paid items?

      For note, I really do hope that the the next update is going to resolve a number of the problems you've had with the app. I know you've been very patient, and I have made sure that the team knows that people like yourself are anxious to enjoy this app without some of the hiccups it has right now. They're putting in a ton of effort to tweak and test it to make sure these features work as expected. I sincerely hope you'll hang in there and give it a try again after the next update. :)

      Cheers,
      Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Thanks for the info, Allan. I am ok with keeping the cameras I paid for tonight, I really don't think y'all owe me that. I am actually excited about the little prints! How long will the coupon code last? I may want to take a few new shots to print. It's spring, you know. ;)

    I hope the next update resolves the issues, too, of course. I look forward to the day this is a fully functioning app for me, as I think it's a great concept. I like supporting innovation.

    Thanks for all your help and encouragement. :)
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) April 07, 2012 14:35
    Hey Heather!

    The coupon code should be good for a couple of months at least. I don't think there's any immediate rush. If you have any trouble when you go to use it though, please let me know.

    Yes, you can order Disposable prints from the Hipstamart. To do that, you would first save the images from your phone to your computer. Then sign into the Hipstamart site with your Hipstaccount info:

    http://community.hipstamatic.com/hips...

    Then upload the Disposable images you want to print. The Hipstamart will print any square formatted picture you upload... it doesn't necessarily have to have been taken with Hipstamatic. That route is also useful if you do any post-processing on your Hipsta images and still want to print them. :)

    I hope that helps?

    Cheers and thanks again for your patience and your interest in Disposable. It will get better, I'm sure of it.

    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Thanks Allan for the info.

    I thought I should let you know that I now show up as an "other Hispsta-friend" in my husband's invites. He can now see my name and picture. I am no longer listed as "Someone." He has a list of people "with Hipstamatic disposable" that I am not included in. When he tries to invite me to a camera, I get this email that directs me to the iTunes Apple Store, as if I do not own the app. Of course, I do, so it is a dead end. Here is the email, which is exactly the same as the one I got when I was listed as "Someone", but now it knows my name:

    "Oh snap... Heather Bransom Walker,

    Your super great and crazy creative friend Tyler Walker would like to share a Hipstamatic Disposable Camera with you. Specifically, a beautiful D-Fault titled Apr 15, 2012.

    Hipstamatic Disposable Camera is an insanely fun way to capture a story by sharing a single camera with lots of friends. It's FREE and you can get it HERE: http://itunes.com/apps/hipstamaticdis...

    Happy Snapping!
    Madam Helga, HipstaMinion
    Friend Coordinator

    - - - - - -
    Hipstamatic D-Series
    Tyler Walker request to Heather Bransom Walker
    D-Fault / Apr 15, 2012

    HipstaMinions are just a tasty piece of software. This email is automatically generated, and nobody is going to reply should you respond. So, if you have questions that only really awesome REAL people can help you with, contact customer services at http://hipstamatic.com/support.html"

    HTH.

    -H
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) April 16, 2012 13:55
    Hi Heather,

    Thanks very much for your update. It sounds like we got one step closer, but you're still not all the way there. I sincerely appreciate your patience with this. I've sent along your update to the development team already this morning. I'll be meeting with them in person later this week and hope to have more information about this soon.

    Thanks again,
    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • AllanB (Customer Support) April 24, 2012 13:17
    Hi Heather,

    Just wanted to check in briefly on this issue. I know you've been extremely patient and I've also appreciated all your feedback. I had a chance to sit down and talk face to face with the developers last week (normally I work remotely) and made sure this issue is definitely still on their radar. It's proven very tricky to sort out, as you have seen, but they haven't given up on it and are continuing to look at improving the way the invites work. I hope you'll hang in there. :)

    Cheers,
    Allan
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m indifferent
    It's ok. Honestly, I no longer use the app, promote the app, or care, really. I haven't even used my Coupon code. I barely use hipstamatic now (hey, I'm bitter), I NEVER use Swanko Lab (I guess you know they promised updates that never happened on that one, too). No offense to you, but at this point this is just silly. I'm not going to keep investing (you know, buying stuff) in a has-been company that drops the ball so frequently. There hasn't been an update in a long time. I don't think this is on Synthetic's priority list. I just wish they didn't force you to string us along.

    Thanks for your help and thanks for trying! I certainly hope they pay you well. You are quite charming.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I’m hoping for your best disposable app to come....
    Hello Allan,

    Just want to following up.....

    What happened with "Disposable" that is not available on iTunes app? Will your development dept. still working on it? I hope so because this is a excellent opportunity to do so now..... rising star!

    Apple iphone NOW or sooner..... Apple will bring to competition "professional" as such Nika, Canon, Sony etc... to make their iPhone top of the line quality. Top quality! Plus coming soon with 3D photo! This is great to have social friends with your Disposable app. I'll be verrrrry happy. My friends and I love your products.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited