How to Restore Hipstamatic paks (both paid and limited edition gear)

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This is an informational thread, to help you complete a full restore of your Hipsta paks, whenever you need.

After you install or reinstall Hipstamatic, it will always only include the basic gear. That's the way the app downloads. It will *appear* initially that all your previous purchases are missing. But they're safe! Don't panic. :)

Hipstamatic has a built-in function called 'Restore Purchases' that checks your account, looks at what is missing from your phone, and then automatically downloads any paks (even free/limited edition ones) that you've previously purchased and downloaded.

The critical item to be aware of is that you must use the same Apple ID that you used to buy Hipstamatic originally. That's the account that will have your paid paks associated with it, and is needed to make the restore work as designed.

These instructions should help you recover your paks under most situations. However, there is sometimes more than one reason why your paks may not restore on the first attempt. The important thing to remember is that they remain associated with your accounts in the background and so all is never lost.

In other words... Please don't fret if the restore doesn't go perfectly the first time. Double check the steps, double check your account logins, and try again. You can't do any harm by hitting Restore Purchases more than once!

*** Please note that if you need amy additional assistance restoring your paks there is daily support available here in the forum. The best way to receive prompt accurate attention for your issue is to post a NEW thread here in the forum. That way we can work with you individually to sort out your specific problems.***

Restoring your Hipstamatic gear...

[It's important to note, that if the instructions below don't work the first time, please do NOT delete the app. It won't help and could just make things more complicated.]

1) Make sure you're on a stable wi-fi connection (This is really important. While it *may* work via 3G, a wi-fi connection is usually better.)

2) Perform a force shut down of the Hipstamatic app and reboot your phone


If you're not familiar with the app shutdown process, here's all you need to do:

- start with your phone unlocked
- press your devices' home button to take you back to your main screen
- double click the home button, to bring up the background apps as a row of icons along the bottom of your screen
- press and hold the Hipstamatic icon until it 'jiggles'
- tap the red minus symbol to close the app (you may want to take that same opportunity to close all your background apps. It'll free up memory and you'll be amazed at how many you had running)

- reboot your phone (It only takes a few seconds, and it solves a myriad of other problems)


3) Once your phone is back up, check the Apple ID that's currently signed in.

Launch the App store app, and go to the Featured tab. Scroll down and find the bar where your account/ID is shown at the bottom of the page. It's critical that you sign in using the same Apple ID that was used to purchase Hipstamatic. That account is part of Apple's billing system and is used to track all your purchases. Once you're sure that's the right account, tap the Apple ID button, then the 'View Apple ID' option. Enter your Apple ID password when prompted.



Then launch Hipstamatic and head to the Hipstamart (tap the shopping cart icon below the lens, on the front screen of the app). You'll see one of two screens next. You'll either see the details of your Hipstaccount (your email address, stored shipping/credit card info) or a sign in screen. If you see your Hipstaccount details, skip to step 4.

Otherwise, the sign in screen should appear as shown below:



As with the Apple ID, it's important to sign in using the same Hipstaccount information that you used to purchase/download any paks previously. Your Hipstaccount is the one on our servers, that you use to download some of the free/limited paks and to order analog items such as prints, Hipstacases and t-shirts. (As opposed to your Apple ID, which is the account you used to buy Hipstamatic from the App store originally, and the account that you used to restore your paid paks.)

If you used Facebook Connect to set up your Hipstaccount, then please reconnect in that same way. (Use the option in the bottom right corner) Otherwise, please sign in using the email address/password you previously used for your Hipstaccount. (Use the option in the bottom left corner). Tap the 'Done' button when you're finished signing into your Hipstaccount.

4) Now that you've check/signed into both your Apple ID and your Hipstaccount, you're ready to click on the Restore Purchases button.

From the Hipstamart (you should now be on the Featured Camera Gear screen) tap the Downloads button in the bottom right corner:



And lastly, hit the Restore Purchases button in the upper left corner:



That should restore any/all purchases you've made under either your Apple ID or your Hipstaccount. It usually works the first time, but sometimes it may take a couple of attempts. Don't be afraid to tap the Restore Purchases button again, if everything doesn't restore the first time you try.

If the instructions in this thread haven't helped, please post a NEW thread to this forum. Provide as much details as you can about the specific situation you're having on your phone/device. It's important you continue to use the copy of the app you've already installed - i.e. do NOT delete and reinstall the app before asking for more help. Deleting is usually not the solution to restore issues, but I can and will work with you to diagnose your individual problem and solve it for you.

Allan
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AllanB, Customer Support

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Posted 4 years ago

  • 1
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Sharif Shajib Ahammed

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Thank you so much. It works :)
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AllanB, Customer Support

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Hello Sharif,

Glad to hear that! Thanks for letting me know. :)

Cheers!
Allan
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Sharif Shajib Ahammed

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Hi Allan,

When I saw that it is downloading I thought it is 100% working but I tried 37times to restore my In-App Purchases but it failed every time. Can you please inform me how long I'll have to retry? Did I make any mistake after buying your In-Apps?
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AllanB, Customer Support

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Hi again,

Are any of your paks restoring at all?

One thing to try - as odd as it sounds - is to simply switch networks. If you're currently using wi-fi, then try 3g and vice versa. As long as you've followed the instructions and it sounds like you have, then all your gear should restore. It shouldn't take 37 times, but try switching networks and give it one more try?

Cheers,
Allan
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Sharif Shajib Ahammed

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It works now, but it should not be the solution. Requesting you to evolve your server limitations. Thanks!
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AllanB, Customer Support

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Hi again,

I'm glad that worked. Your request is something that the team has been working on for a while. We're definitely aware that this process is a little more tedious than it needs to be. Hopefully better/easier restore options are coming in the future! :)

Cheers,
Allan
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Silvia Rojas

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hello,
I have problems to install my buyed Hips-packets in my new iphone. I began with you described solution, but I couldn't to create the hipstamatic account. I became the message that the server can't process the request (500).
Can you help me with this problem?
Thank you in advance!
Silvia
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AllanB, Customer Support

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Hi Silvia,

I'm not sure why you were getting a 500 error. That sounds like there may have been a hiccup on the servers. I'm not aware of any ongoing issues, so it may have been something temporary.

But normally you don't have to create a Hipstaccount to do a restore, you need to try and sign back in with a previous/existing account. If you've never had one, then you can just skip that part of the steps, in the restore instructions.

If you do that, and just sign in with your Apple ID, does the Restore Purchases button download any paks for you?

Cheers!
Allan
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Silvia Rojas

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Hello Alan,
thanks for your reply. I think it was something temporary with the servers too, because I try it another time later and it has work. I could get all my bougth packs on my new phone!
Thanks again!
Silvia
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AllanB, Customer Support

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Hi Silvia,

Glad things are back in order for you. :)

Thanks for letting me know!
Cheers,
Allan
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Seth East

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Worked like a dream...thank you
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neckrocat

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hi!! I've tried all this but it's still not restoring my Dali pack which was my favorite one. how can I get it back?
thanks
crystol
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AllanB, Customer Support

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Hi crystol,

Sorry to hear you're having some trouble restoring your Dali pak. I'm sure I can help you get that sorted out.

Did you have any problems/errors when following the restore instructions at the top of this page?

Also, can you let me know which email address you're using for your Hipstaccount and I'll take a quick look in the database to make sure the Dali pak is associated with it.

Cheers!
Allan
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neckrocat

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it lets me restore everything but the Dali pak. I followed the steps but for some reason it won't restore that one pak. I believe the email is romani45@comcast.net
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neckrocat

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also just double checked and also still missing c&a. is there anything I can do?
thank you
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AllanB, Customer Support

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Hello neckrocat,

I checked the comcast address you mentioned above. It doesn't seem to have been used as a Hipstaccount address yet. Is it possible you have another email address I can check, or perhaps you used your Facebook account to connect to your Hipstacount? Does it use a different email address?

Cheers,
Allan
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neckrocat

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my Facebook does have a different email address. it's neckrocat@gmail.com and my hipstamatic is linked to my facebook
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gorgeoustrisha16

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Thank you for this information. It did retrieve most of my Hipstapak, although I can't see some paks that I bought before, like the Nike pak. Also, it's taking so long to load the featured camera gear and it always says "web service error even if I'm using wi-fi.
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gorgeoustrisha16

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Oh nevermind what I said before. I tried repeating the steps and I finally restored all of the Hipstapaks I bought!!! Yaaayyy! It took awhile though.. but I'm so happy I got all of them back!!! Thank you!!!
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AllanB, Customer Support

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Glad to hear that the instructions worked. :)

Thanks for letting me know!

cheers!
Allan

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