Adam, is this site working well for you?

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  • Updated 3 years ago
Just curious since:

I see some of my posts that have been answered that indicate needing an answer.

The activity seems lower than I would have guessed. But then maybe I'm a bad guesser. ;)

And I see some posts not answered from long ago and that is not typical of TC staff and so perhaps it is a site malfunction

Thanks
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normharris3

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Posted 3 years ago

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Adam C. Engst, Publisher

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I don't think GetSatisfaction has been as successful as we would have liked, but I'm not sure quite what you're seeing, since every question has been answered by one or more of us.

The goal was to create a situation where people might be able to learn from one another's questions (rather than them appearing only in our email), but with relatively low usage, it's not clear that there's much information here that's of use to any visitor. But we also didn't want to encourage random questions for no reason, since that just makes more work for us. :)

So I'm not really sure what to say - not a big win, but not a problem either.
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normharris3

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Got it. Thanks. Just curious.

In answer to what I'm seeing.... there is a listing of "Questions that need Answers." My answered questions are on that list. HTH.

Thanks.
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Glenn Fleishman, Employee

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There's only a single question asked by you 19 hours ago that hasn't received an answer on that list, though. The rest all have replies. I looked back, and found a couple of others (one or two of them Take Control customer service queries) that had 0 replies.

(Update: Looks like my filter didn't deliver the original question to me. I've now answered it.)
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Adam C. Engst, Publisher

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I think the problem is that "Questions that need answers" require someone to declare that the question is answered. In most cases, we're providing the answer, but only the person asking can say whether or not we've actually answered it. If they don't do that, the question remains on the list. I could presumably go through and mark them all as answered.

I did see how to find the two messages that have no replies and replied to them - I must never have received the alert email.

cheers... -Adam
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normharris3

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Glenn: if you read me as saying I didn't get a response, then I didn't communicate clearly. I had received responses.
What I was saying was that I indicated "good answer" yet the post still shows on the list "Questions that need Answers." I hope that more clearly states what I was trying to tell Adam.

Adam: I don't see where to declare a question answered. Am I staring at it? I can mark "good answer" but that is it. I think. Maybe I'm due at the eye doc.

HTH,

Norm
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Adam C. Engst, Publisher

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I would guess if that if you click that button, it would be marked as answered, and there's also a link in the email alerts. (I sent you one to see.)

cheers... -Adam
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Glenn Fleishman, Employee

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Norm, now I get it! I thought you meant no replies. I don't think we've focused on "closing" these questions in that fashion, which is the orientation of Get Satisfaction as a help-desk style system with "trouble tickets" that have to be "closed." Thanks for the follow-up!
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normharris3

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Don't think "Good Answer" does it. I don't "think" from my experience.