This is the most frustrating site EVER! Where's my download???

  • Problem
  • Updated 4 years ago
I bought two ebooks. I downloaded the first one, but before I could download the second one, I was taken to another page and now I can't find my download. I can't sign in because I was never given the opportunity to register before I ordered, so I have no password. I tried logging on anyway but the login screen was blank. I tried signing up but was told my email address was already taken. I tried to us the email contact form, but there is no Captcha visible to type in. I tried to post this message and was told I had to sign in first. I'm now signed in via Facebook, but with a different email address, so I'll never find my download. I'm not impressed with this company so far. HOW DO I GET MY SECOND DOWNLOAD????
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B G DuBose

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Posted 4 years ago

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Photo of Adam C. Engst

Adam C. Engst, Publisher

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Ach, sorry for the trouble, Bev. It's possible some things aren't working as expected because of a virtual server move last week, so I'll check into that, but in the meantime, I'll send you copies of your books in email.

cheers... -Adam
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B G DuBose

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Thank you, Adam, for your incredibly fast help! I received the books via email already. I'm thinking much more kindly of the company now. Excellent customer service!