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Anyone tried the special Target return policy?

I heard that Target has a hidden returns policy. If you bring back something that's more than $20 and don't have a receipt you can show your driver's license. Anyone done that?
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    As a former Target employee, yes, you can use your driver's license for returns that you do not have your receipt for. However, if you made the purchase with check or credit/debit/gift card, the store rep can also "search" for your transaction using the account number associated with the method of payment you used in that transaction.

    Driver's license returns are made on good-faith and you may be limited to so many returns per driver's license within a certain time frame. Everything is tracked electronically, so if someone was not being legitimate about a return issue, they have your driver's license. At the store I worked for, to my knowledge we never had to pursue anyone about misuse of the returns policy.

    I hope that answers your question.
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  • I’m happy
    Yes, that does answer my question. Thank you very much!
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  • Three items per year, that's how many times you can return a single item to Target without a receipt. The item must have packaging with a SKU current in Target's computer. But you will not get cash, you get a store credit.

    If you paid by check/debit card/credit card the procedure is as Curtis said. This is considered a "receipt" so you can get cash.

    This is not a secret, any store will tell you this.
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  • The store manager at the store I visited did not offer me this option...he outright refused store credit for my return...stated it was store's policy to not allow return of more than $35 w/o a receipt...I got a gift from a friend that I didn't need but couldn't even get a store credit for it....how crazy is that? I am not shopping here anymore! but thanks for the info...now I can write to the corporate office to inform their terrible customer service..
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    • I'll give the devil his due here.. If you made your purchase with a debit or credit card, they can pull up the receipt. If you paid cash and tossed the reciept, Get over it and behave like an adult..
    • Try another Target - I'm sure it will work!
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  • 1
    Just happened to me with a Christmas gift. No gift receipt, no exchange, credit or trade for something I wanted...I was stuck with the gift.

    I will NEVER be back to Target and I LOVED Target before all of this happened...In fact, I spent about 6-7 Thousand per year in their store, but now I am a loyal Wal-Mart fan! :-) Better return policy!
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  • Unfortunately, I'm afraid you may not have been an employee at Target for some time. The current policy is that if you don't have a receipt then you can't return the item IF it is over $35. That's not posted anywhere but you find out the hard way.

    Basic answer don't shop at Target, particularly not for electronics. Stick with Walmart. They've got a no questions asked policy on returns, and despite Target's protestations that their policy is to keep cost down and minimize theft/fraud the reality is that Walmart has the lowest theft costs in the industry. How? Because instead of wasting their money on customer service people that just point to the signs and turn you away, they have invested in sophisticated tracking and fraud detection systems to track patterns of fraudulent returns.

    Thus they get both great customer service and keep your costs down. How do I know, well I just spent two hours trying to return an Xbox 360 to Target and got all sorts of run around. It had been given to my son as a gift, so I didn't have the card and I'd originally thought that it had been purchased at a Walmart because it had been wrapped in a Walmart bag in the box that had been mailed up to us from my in-laws.

    Anyway, I took it first to Walmart. The woman at the return desk was polite and curteous, scanned the serial number, and immediately told me that Walmart hadn't sold the unit, that it had been sold by Target, which Target and on what date. She gave me a print out and suggested that I take it back to Target.

    When I drove down the road to Target, I was told that they didn't have a similar technology to track it (although someone had to be uploading the data for Walmart to know all the information that they did . . . as big as Walmart may be I don't think they have spy cameras everywhere). Anyway, long story short after getting no where on tracking it by serial number, including several calls with the corporate office and one person who told me that they could track serial numbers on Nitendo DS's, and Game Cubes (which went out several years ago), I finally got a hold of my in-laws and got the credit card number.

    They punched it in and low and behold they couldn't find a match for the credit card and the serial number (even returning with a faxed copy of the original receipt didn't help me) because that serial number that Target couldn't track stuff based on and that Walmart found in 10 seconds they claim doesn't match. So my son is stuck with a second XBOX as a gift.

    It all just strains credulity. Anyway, I'm wishing Target the BEST of luck in this current economic environment. All those customers that you've turned away or annoyed over the years, I hope it comes back to haunt you as you march into Chapter 11.
    • 302...we actually DO have a way to track items that have serial numbers that have been sold at out stores. I don't know how much digging was done on your behalf at the Target store you visited, but trust me, these are tracked extensively by Target. I am having a very difficult time with Walmart's assertion that they told you it was purchased at a Target store however, since those items are brought into all retail stores with a very sophisticated tracking system. It is entirely possible that this gaming system was part of a fraudulent return before it ever reached your hands.
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  • I hear ya! I was so upset i wrote a letter to the corporate office and all I got in return was basically (I am paraphrasing) "We are sorry but that's our policy...we'll take your comment into considerations"....I wish them the best of luck because trust me, if they keep this up...they'll need more than just luck!
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  • I’m MAD
    Targets return policy is ridiculous. Who keeps every receipt for everything they buy. You purchase items with the intent of using them. I spend quite a lot of money there and since I cant refund of exchange items then I will shop somewhere where I can...
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    • Good answer. I work at a Target in Central Florida and I see these "People of Walmart" finding their way in all of the time. Very sad that they go through life with that kind of attitude. Absolutely no class.
  • yes. I did it with a purchase that my wife made. She was adament that we couldn't return it because of the lost receipt but they did. Thank you Hollywood Target!
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  • Yes, You can read about the new change here and links to news about it.
    Target store return policies
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  • Target returns up to $70 a year per person using your drivers license. If you dont have a reciept or a way to " look up" your transaction , we can look up any transaction that wasnt paid for with cash.
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  • I’m unconcerned
    yea, let me take my used stuff back to target and get money back, let me shit in a pair of pants and get a return, let me play a movie and get a return. Let me eat cereal and get a return. Let me throw away a receipt for a $250 purchase and expect to return it no problem.
    You people are idiots. everyone has a horror story for a given store. there are policys in place for a reason. You know they dont even have to have a service desk? take any return, be happy they do you ungratefull jerks. Keep your receipts. in a box in your house or always use your debit card or credit card.
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  • Whatever you do, don't make the mistake of registering at target if you are getting married! I'm just glad there are others out there taking the same stand as me and shopping elsewhere. Worst customer service and return policy in the retail industry in my opinion.
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    • The biggest problem we at Target have with registries is that those guest who give gifts DO NOT include the gift receipt with their gift, or when they shop off of the registry, they forget to have those items taken off the registry. Then the poor recipient is stuck with duplicates that they have a hard time returning because of an inconsiderate gift-giver. The truth is, people are forgetful, they lose things and can be downright rude and stupid so instead of admitting they are wrong...they blame it on Target.
    • I was just going to say--anything purchased from a Target gift-registry will trigger the register to automatically print a gift receipt for the item. If there is more than one gift-registry item being purchased in one transaction, the register will prompt the cashier to ask the guest if they want separate gift-receipts for each item, or all the items on one gift-receipt. The transaction cannot be completed until this info is entered in the register. Those people making gift-registry purchases should USE THE GIFT RECEIPT they get by including it with the gift. Why do stores have gift receipts? So that people who have received gifts can return the items for full credit if they so wish. Purchasing a gift? Get a gift receipt and actually give it to the recipient of the gift!
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  • I've never EVER had a problem with their return policy, and I return things all the time without receipts. Sure it's a limit to 3 a year, but how quickly do you really throw away a receipt after making a purchase? Especially one over $5. I am more happy with Target than Wal-Mart, with product and customer service. And as far as the actual people dealing with the returns, they're following the rules and just doing what they are told. You can't blame them.
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  • I’m laughing my @$$ off!
    1
    LOL... Im in ur internetz, whining about store service... XD
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  • I’m confused
    1
    I don't know, maybe i'm just one of those people who actually knows what the hell I'm buying when I walk into a store. I'm 30 and can probably count the number of things I've returned/exchanged at a store on one hand. I've worked in retail and see the same people at the customer service desk all the time returning like a box of band aids and some pop tarts....I mean what you got home and just really thought those pop tarts were that bad of a choice that you had to return them. I don't know those kind of returns all the time just don't make sense to me.

    So does that mean if something breaks or doesn't work I just keep it and take the loss? Well no. It just means I actually paid attention during reading time and can comprehend printed words telling me how to handle my problem.

    Just some examples of this. Had a Nintendo 64 controller break several months after i bought it and had no receipts...no box etc. I didn't march down to Wal-Mart yell at the people behind the counter and call some manager up and yell at him and just really make an ass of myself when I was clearly not in compliance. Instead i called 1800-Nintendo and they just flat mailed me a new controller at no cost and did not even want the other one returned. A truly no questions asked return. And on top of that since i was receiving a new controller anyway, I took apart the old one and cleaned it and magically it worked so I really just got a free controller. All because I followed instructions.

    Xbox stopped working. out of store warranty this time but I called Microsoft's Xbox customer service...They sent me a box, i sent them my system and altogether in maybe a little over a week I had a brand new Xbox (kept my harddrive to install on the new one) and no yelling no screaming no driving to a store and standing in line all because I followed the rules.

    I'm just saying, allot of the breakdown is because people are too stuborn or too stupid to do things the way they're supposed to and just want to kick and yell and try to force things the way they "think" they should go instead. Follow the rules, call the manufacturer, sometimes you'll be surprised. And if you don't have a receipt or you waited to long to return something and the store turns you down then who's really wrong? Yell at the manufacturer they're the ones that built whatever broke. All the store did was unload it and put it on a shelf.

    Most of the time the main reason a store doesn't return something is because of a red flag (ex. lots of really small expensive items returned at one time with no receipt) or if the manufacturer is going to refuse credit to them and that's usually the reason for a return policy. Anything outside of that as long as we were able to get credit I didn't care it if was a year later we'd still take it back.

    I could go on but I overall I just don't understand all this compulsive returning.
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  • I'm sorry I must be in the wrong forum, thought there were some halfway intellegent people here. When I worked retail an average day was somewhere around 8-10 thousand customers and if i had 5 bad complaints that day that's 5 ten thousandths % of my customer base for the day. The other 8,995 people got What they needed and left without a problem. You peopl are that less than one percent and every time I see someone bitch about target or publix or walmart and say that famous "I'm never shopping here again" then someone from the opposite camp is saying the same damn thing. Im not saying retail is perfect and sometimes service is shitty. But guess what they're after the business of those 8,995 people who left happy so they don't care that you're not happy. So the next time you're standing at customer service saying " I'll never shop here again" at target, someone at walmart/bestbuy is doing the same thing and they'll be in there next week to take your place. Bottom line is unless you build a cabin in the woods and live off the land then you're spending your money somewhere and all you complainers and whiners are the minority...a very very small minority and the big retailers ( all of them) don't give a damn about you or you're oppinion. And that's just business and numbers so you're "poor customer service" doesn't even register. I'm just being honest, numbers don't lie.
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    • good point. as a target employee I can tell ya that you are spot on. The people do the best they can, they have to work within the rules or they get fired. Corporate policy must be doing something right because this year Target out performed wal-mart by a huge margin, the stock keeps going up, and you NEVER see those pictures, like in walmart, that make the email rounds of huge fat asses riding rascals and acting handicapped because they are too gluttonous to not moderate their eating. Target tries to hit a better class of people, and most people complaining are being turned away because they most likely stole the item. Those are the ones who think that screaming insults are the same thing as reasoned arguments.
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  • Well I rest my case, way to bring nothing new to the table and prove me right.....enjoy the rest of your life .005
    • Yikes I can't believe you guys went back and forth with such nonsense.. You actually made more sense than Jamyn.because you stuck to the discussion you didn't resort personal attacks.I doubt any return is worth all of the time you've wasted discussing it though. I ended up in this forum by mistake. I just wanted to know Target's return policy but now I think I will just keep the item because nothing is worth wasting you time writing those looooooooong comments. I just could't believe it. Sounds like maybe Jamyn is getting NO satisfaction hee heee.
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  • Oh man, Target is so lenient on their return checks. I worked at Wal-Mart and learned all the ghetto tricks customer's pull to try and return their old items or items bought at other stores. Target must have so much loss & shrinkage. Target doesn't even check the inside contents of returns!

    I returned a digital camera and they did not even check that every thing was there or if the serial numbers matched. Unlike Wal-Mart, we had to double check the serials to make sure it was the same camera or the customer didn't just put a couple of fishing weights in the box (which happened a lot). However, at Target you can get away with this.

    The only problem I faced was when Target wouldn't let me return or exchange a faulty $29 HDMI cable because it had no packaging. Even though it was same as the ones on the shelf and I had the receipt! SO a few days later I came in with just my receipt, grabbed an HDMI cable from the shelf and took it to the return counter. It was returned with no problem. I learned this trick from dealing with the customers at Wal-Mart.

    Also when I was at Wal-Mart, some one I knew wanted me to O.K. a return for his OLD XBox 360 placed in the new packaging. I told him that it was impossible to exchange at Wal-Mart. Someone in the electronics would have to check everything and call in the serial number to give the O.K. After that customer service would double check everything to finalize the return. So I told him to go to try it at Target. Which he did, and he got a brand new functioning 360 AND his money back.

    As far as returning without a receipt at Target, it is no problem. I actually returned some barstools I had for a year with no receipt. They were $35 a piece and they gave me store credit so I could exchange them for shorter ones to fit my new apartment. I would not complain about Target. They are pretty lenient with their returns and you can get away with a lot if you really wanted to!!
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  • Hey I don't know if america and australia's target return policy is the same but i was wondering if you try to return it and you bought it with a credit card (actually my mum did :|) can i return it and get a cash refund? (i actually have the receipt) Store credit would be alright but the money would be good considering the pants she bought were absolute crap. :)
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  • Spread the word, "Target, best ads on TV, worst return policy in the marketplace, unfair, unamerican!
    I returned a box of Keebler crackers to the W. Wareham MA Target store today. They were almost all broken and I only wanted to replace them. No receipt...Company policy prevented the service person (very pleasant, by the way) from allowing replacement or refund!!?? So for the $2.59 I told her I'll just buy another box. Well, after finding them and my long walk to and from that dept I decided to take my complaint about this exceptionally unfair return policy to the store manager. Keith told me this was company policy. I asked if he thought it fair to the consumer, he repeated "this was company policy"
    NO SATISFACTION!! I paid for the item (again) and looked at the slip that clearly stated YOU SAVED 0.29.. LOL I guess now as a matter of principal I'll report this to the Attorney General and spread the word. What do you think out there?

    I’m frustrated
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    • Without a receipt, how in the world would Target (or ANY other store) know that you purchased the crackers there? You are whining like a child. Don't you see that others have read what you posted and now know not to pay any attention to you, I shop at Target all of the time. Occasionally I return items. I have never encountered ANY of the problems that you and others have been crying about in this thread. But then again, I don't come across as a braying jackass at their return desk.
    • you are going to report bad keebler crackers to the attorney general?! Lol. What a waste of time. No wonder the legal system is bogged down. Why don't you just eat the crackers broken. And then, next time, OPEN the box and check them one by one first. Douche.
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  • I’m amused
    2
    I think Target's return policy may have recently changed. I know that they have always had one of the best return policies. I know they have a 90 day policy, at least according to www.return-policies.com

    http://return-policies.com/target-ret...
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  • I’m crackerless!
    Thanks for you answer, we hope so??
    What about my crackers credit? :>?
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  • I’m frustrated
    1
    To the people on here that say that a customers attitude makes a difference: I understand that, but the EMPLOYEES ATTITUDE makes a difference in how a customer responds also!!!!!!

    I actually did have a receipt when I went in a couple of days ago for an $8 UNOPENED pack of golf balls I was going to use for an art project in school that I just found when unpacking (I recently moved), and they would not even give me store credit because the receipt had expired and I had made 2 previous returns without a receipt that added up to the $70 limit for 1 year. The guy behind the desk laughed sarcastically when he saw the receipt was a few months old and crumbled it up and threw it in the trash stating that having an expired receipt was like not having a receipt at all.

    This $70 no receipt policy for Target was something I had just learned about this year when I made my first return without a receipt,. I have no problem with that policy since I do usually always have my receipts (everybody misplaces a receipt every now and then, no big deal if you dont mind store credit) but I do not understand or agree with not giving store credit when you DO have the receipt..

    His attitude upset me more than anything, I understand that the employees have to follow policies, but laughing at me when he had no idea what the circumstances behind my return were, and then throwing away my receipt when it had other items on it, and I keep all my receipts for my records regardless of how old they are, was downright rude and unprofessional!

    I have worked retail returns for years and yes there are idiots that you deal with, but everyone is not the same.

    I am not going to lie, I will continue to shop at target for some things, but DEFINITELY not as much as I used to.
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    • lmao nicole get off targets nut sack i know they do not pay u that well for you to be thirsty for them like that ... seriously. im sorry i dnt shed a tear for them because they cant return something! seriously it's not that serious people!!!!. all i do is state the policy and keep it moving. it's not my job to give you a hug because you cant return something. i will say this , since i've worked there i have never been rude to someone who hasnt been rude to me and to the bitch, bye bitch ( perrin) if ur wondering she knows who it is haha i'm done wit yall thirsty old asses was that mature enough for you? then again keep entertaining me im enjoying it
    • lmao nicole get off targets nut sack i know they do not pay u that well for you to be thirsty for them like that ... seriously. im sorry i dnt shed a tear for them because they cant return something! seriously it's not that serious people!!!!. all i do is state the policy and keep it moving. it's not my job to give you a hug because you cant return something. i will say this , since i've worked there i have never been rude to someone who hasnt been rude to me and to the bitch, bye bitch ( perrin) if ur wondering she knows who it is haha i'm done wit yall thirsty old asses was that mature enough for you? then again keep entertaining me im enjoying it
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  • I’m po'ed
    What is bad about working at Target?

    I would think that one real bad thing would be to work there for 20 years and get canned so that they cn hire someone at far less pay. It happens all the time, take a look at: http://diaz-target.blogspot.com/ to find out how former employees in Tucson are suing them for this. Also take a look at: www.targetfiling.blogspot.com
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  • I have to admit that this is a very distressing thread...I work at the front end at Target and have come across all sorts of scenarios in my time and have learned some basic truths. 1.More often than not, Target is able to quickly and easily take care of all guest returns and exchanges, and most of the guests that I come across are making legitimate returns with valid receipts. 2. Sometimes we are unable to help a guest because of an expired receipt, change in credit card info or because we no longer carry that item in our stores ( and multiple other reasons ). 3. Some guests project their frustration at their own failure to retain or even read their receipt and the restrictions contained within onto the guest service team member. It is not the team member's fault that you lost or did not keep the receipt for the $400 TV that you paid cash for!!! 4. People lie, cheat and perpetrate return fraud on a daily basis...trust me, I could write a book. 5. People read only what they want to read on signs and labels, most times they think we are cheating them, but the sign/label they saw was not for the product they are holding in their hand. 6. I am way too busy when I'm at work trying to do my job and I don't have time to move signs, put items in the wrong place or purposely put signs by the wrong item. Most times when things are in the wrong place or by the wrong sign they are moved about by guests shopping in the store. 7. People who talk on their cell phones while they are checking out are just plain RUDE!!!! 8. Most people are beligerent and abusive to store employees when they are wrong...they are just having an adult temper-tantrum, to which I say "it is time to grow up and take responsibility for yourself"!
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  • I’m amused
    Nicholas Perry commented 2 hours ago
    The reason you see the same people coming back all the time to return pointless junk is because they never bought the item to begin with. The found the receipt in the garbage, then stole the item, and are now returning it for cash. It is the easiest way to make money ever.
    ============================================

    The comment is wrong for several reasons. The T. receipts UPC/SKU numbers that print out on the receipt are bogus. You can look at the number and go to the shelves and you won't find that UPC/SKU number, the T computer system simply subs a number for the 'real' one. So you can't just pick up an old receipt then go find the same item. Even 'if' this worked, you would have to find a receipt where the the person had paid cash for their item, otherwise all your effort would be wasted as someone else's credit card would have been credited. For other T information take a look at: www.targetfiling.blogspot.com
    • Actually, my comment was right. I know many people who make a living off of return fraud. Target is one of their biggest targets(pun intended). All you have to do is match up the number on the receipt with the number on the shelf label. It isn't as easy as Walmart, as they put the actual UPC code on the receipt and you don't actually have to find the exact tag on the shelf, you can just look at the UPC on the product. I know people that make over a hundred dollars a day doing this at Target and Walmart.
      Plus it isn't hard to find cash receipts, debit also works too, they will give you cash back if you just say that you don't have the debit card on you. If it happens to be a credit card receipt you could say that you had that card account closed recently and they will usually give you store credit for the items. But you would be amazed at how easy it is to find cash receipts for high dollar items just laying on the ground in parking lots.
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  • I’m amused at how stupid people are
    His comment isn't wrong. At target, the numbers that print out on the receipt are EXACTLY the right numbers for the item on the shelf. You can find anything on your receipt on the salesfloor with that number. We don't have "SKU" Numbers at target. they are called DPCI numbers
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  • My two cents. I bought a $200 Intex pool to enjoy this summer. Next I know I am contracted to spend the summer in Alaska working. When I come back home I move to an apartment, no need for the pool. I go to return it, a never open item in perfect condition. Then I realize what I didn't know any US retail store did. They only accept returns with receipt for 90 days. After that, they will only issue store credit if the item in a $70 or less (only with receipt). All I was left to do was that "since I have the receipt of the unopened item, but it is more than 90 days since purchase (104 days), they might let me exchange from items from the same department... maybe". Let me also say that I have returned multiple items to Walmart, Home Depot, Lowes, way after 90 days, and there was never a question about receiving a store credit card with no expiration date (or a full refund within the 90 days) even when the item was open and visible used. And then people say Walmart is evil... what about this thieves. Do yourself a favor and never buy at Target.. I won't.
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  • if you had bought it on a redcard you would have a full four months to return it. Sometimes life throws us curve balls. Why is it a corporate chains responsibility to handle that? If you bought at a local mom and pop store the return policy would be WAY worse. So unknot your panties and chalk it up to a life lesson. How you react to it is a measure of who you are as a person.
    • I bought it on a redcard dick.. so my opinion about all you get is 90 days return policy only with receipt, nothing after, is a FACT, not an opinion as it is your.

      The thing is, mom and pop stores policy doesn't have a damn thing to do here. The thing is, Walmart, the so called evil corporation accepts anything I take back to them, open, closed, tried on, anything, with or without receipts, ANYTIME. if it is after 90 days they at least give you store credit, but they never deny you "by policy". So it makes sense to compare one corporation to another (not to mom and pops) and say that Target sucks (even with redcard, returns are only accepted with receipt within 90 days), after that, you can take your reciept and shove it for all they know, since they will not even give you store credit even if the item is pristinely unopened. So do me a favor and go fuck yourself...
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