Missing Pictures

  • Question
  • Updated 5 years ago
All of my bestc.am photos appear to have gone missing. I'm wondering if my account got associated with someone elses (a mixup in the system). I can log in, but no photos appear and there is one collection with a photo I don't recognize. Previously working links to my images come up with an "unknown photo" error page.

Help?
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Trevor Meier

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  • frustrated

Posted 5 years ago

  • 3
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msteudel

  • 108 Posts
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Hi Trevor,

Can you post a link to one of your previous photos?

Thanks, Mark
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Trevor Meier

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msteudel

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Thanks Trevor,

Hold tight, I'll take a look and see what's going on.

Mark
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msteudel

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Can you tell me what email address you are using to login?
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Trevor Meier

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Dartanyon Race, Here to help

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Trevor. Mark is our database website guru, hopefully he'll be able to get you all set up and working again, there have been some hiccups with the transfer to the new site, so I hope you can bear with us a bit longer.
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msteudel

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Hi Trevor, just wanted to let you know we're still looking into this.

Mark
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Trevor Meier

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Hello? Any progress?
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msteudel

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Hi Trevor, none yet yet. Sorry for the delay! One quick question, if you upload a new photo is that photo unknown when you go to the site? Or just old photos?

Thanks, Mark
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Trevor Meier

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New photos were not working initially, but I just tried it again and it appears to be working again.
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msteudel

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Hmmm ... and you didn't alter your sharing/thebestcamera setup at all? It just started working?
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Trevor Meier

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Correct.
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Pbowman

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I too have this problem. My pics have disappeared and my account seemed to be associated with someone else!
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msteudel

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@PBowman, can you send me a link to one of your photos?
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livesayfamily

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I am having the same problem - photo link here: http://bestc.am/GZCv I get a confirmation email but the photo is 'unknown'.
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Roberta

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Hi, I have the same problem none of my pervious working links work anymore :-(. Here is one of the not working links http://bestc.am/zCsk I really love this app and hope it is going to be fixed soon... Thanks
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msteudel

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Hi Roberta,

We should have a fix in place that will fix these missing images soon. Sorry for the inconvenience and thank you for being patient.

Mark
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Roberta

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Hi Mark,
Thanks for the quick reply. And I'm going to be very patient now ;-)
Roberta