can't copy file or watch on computer

  • Problem
  • Updated 4 years ago
Bought a video and I cannot view the mp4 file or copy it to a CD. I have it downloaded from Mozilla and extracted the .mp4 but now my computer says there is a problem copying the file. When I try to watch it directly on the computer, I get the same message, not able t find the file, etc.
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Ryan

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  • frustrated

Posted 4 years ago

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David McQuillen, Company Admin

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hi ryan, sorry you're having troubles. are you able to watch the video ok? if not, then it might be corrupted and that could be why you can't burn it to disc. either let me know more here or email me david @ thesufferfest .com and i'll help you out.
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Ryan

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Thanks David. I cannot watch the video on the computer or burn it a DVD. I downloaded latest version of Quicktime player just to see if that is the problem. Still not able to watch on the computer with any media player.
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David McQuillen, Company Admin

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ok, drop me an email with your last name to david @ thesufferfest.com and i'll send you fresh download links.
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Ryan

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David,
Finally got a chance to download the new link and it works like a charm!. Many thanks. After the little man goes to bed I am taking the laptop into the bike room and doing damage to myself.
Thanks again, if the vids are as good as the response from your staff, I think my money is well spent
Ryan
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mike.peerless

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I have the same problem. Purchased several files months ago, got so frustrated trying to unzip / copy / play that I gave up and went back to Chris Carmichael. Exceedingly annoying problem, because there are numerous "suggestions" that the various files / programs come up with (Windows Media Player, iTunes, Quicktime, etc.), none of which have any effect.
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David McQuillen, Company Admin

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Hi Mike - just drop me an email at the email address above and I'll do what I can to help you.