I was browsing the T-Mobile site and could not find details regarding using your own phone and buying a micro SIM card on the no-contract plan. A chat window popped up asking me if I would like help with my purchase today...I thought, how presumptuous, maybe just ask me, if they can help me... in any case, I was amazed that the individual could not help me...here is the transcript (I removed the persons Chat Pseudo Name to maintain privacy):
Thank you for choosing T-Mobile. A representative will be with you shortly.
Welcome to T-Mobile online sales support, how may I help you with your purchase today?
T-Mobile Chat Rep: I'm more than happy to assist you. Can I ask for your name please?
You: Hello T-Mobile Chat Rep
T-Mobile Chat Rep: Hello Don. How are you doing today?
You: I'm fine, thank you for asking...and you?
T-Mobile Chat Rep: I am doing fine, thank you for asking. How may I assist you?
You: good to hear that...
You: I am interested in the no contract plans
You: YOu see, I have an iPhone 4 that I would like to use on the T-Mobile network
T-Mobile Chat Rep: The iPhone 4 requires a micro SIM Card and micro SIM Card is available with a 2 year plan.
You: so I would like to find out about a no contract plan and available options and what I need to get started
You: ONLY with a 2 year plan...you mean I can't utilize your no contract offers because it is an iPhone?
T-Mobile Chat Rep: Online, the micro SIM Card is available with a 2 year plan.
You: that did not answer the question...
T-Mobile Chat Rep: I recommend you to visit T-Mobile store to find out if you can purchase the micro SIM Card without a contract.
You: and this is not something that you would be able to answer for me???
T-Mobile Chat Rep: iPhone require a micro SIM Card and micro SIM Card is available online only with a 2 year contract.
T-Mobile Chat Rep: If you want to use your iPhone 4 with no contract plan, you need to visit T-Mobile store to check your options.
You: Thank you
And my question remains "Why is it not post on the site? If it is, please kindly point me to it, and inform your award winning customer specialists..."
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