My webcam is not working

  • Problem
  • Updated 1 year ago
I have a webcam, but it's not working with TokBox
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TokBoxBrian

  • 23 Posts
  • 1 Like

Posted 7 years ago

  • 23
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TokBoxBrian

  • 23 Posts
  • 1 Like
Official Response
Here's a couple common fixes:

(1) Quit all other programs that might be using your camera. e.g iChat, Yahoo Messenger

(2) Restart your web browser and/or the computer.

(3) Check to ensure the camera drivers are correctly configured on your computer. In windows you can test this in your control panel. On a Mac, you can test this with other camera software such as Photo Booth.
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Nick

  • 12 Posts
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Official Response
Hi, one other thing to try: Beneath the video window you'll find an icon of a camera. If you click that, you can manually select a camera from the list of camera devices which Flash finds in your system. Please let us know if
(1) You see your JVC vid cam in that list, and
(2) If so, and it wasn't selected, did selecting it fix it?

It's possible our camera detection algorithm didn't pick your camera by default.

thanks!