My TomTom One won't turn on!

  • Problem
  • Updated 1 year ago
I have a TomTom one and it is out of the warranty. On Saturday it navigated me correctly, but would not turn off. I waited until the charge went and now booted up today, but it will not turn on. I have tried the reset button, but that hasn't worked. Any other ideas or can you tell me where I can take it to be repaired?
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  • frustrated

Posted 7 years ago

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Hi
Is the green charging light on ? mail me at dclark28@sky.com and I will mail you details of the guy who fixed mine.
Dee
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Yeah I know what you meen. My tomtom one will start up but stays on that screen. My advice would be to check out tom tom troubleshooting online.

Anyone know how to fix a tom tom that starts up but freezes then can't be shut down. PLEASE HELP!!!!!
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Hey there, I had the same problem last night with my tom tom 910. I dont know which one you have but I went to tomtom.com, I was told to reset it and that is what I did. I didnt lose any data. It's working fine, for now. so check out this link http://www.tomtom.com/support/solutio.... Just be sure that you are looking at reset options for your particular device.
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holdfast

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Somtimes over time you may find a few problems creeping into TomTom units, just like your home PC or Notebook/Laptop you may find it usefull to do some "House Keeping". The following actions may help:-

Run the Clear Flash tool.

- Download the clear flash tool from http://www.tomtom.com/6178 and follow the instructions on this web page.
- Once this has completed, switch your TomTom off, disconnect it from the PC and then switch your TomTom back on.

Run Disk Error Checking

- Connect the TomTom device to the computer.
- Go to My Computer and right-click on the removable drive called "TomTom": and select Properties.
- Select Tools.
- At the top, in the "Error-checking" section, press Check Now.
- Check both boxes and press Start:

For further information about how to do this, see http://www.tomtom.com/8324

This will run a disk check on the device memory and fix possible errors. Depending on the size of the memory, this may take several minutes.

Hope this helps
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My Tom Tom 910 also had a similar problem. FROZE UP OR WON'T TURN ON. Then they told me to reset..and somehow it didn't work, tried and tried for. I still have the safe software error on my Tom Tom...maybe should've bought from GARMIN. I heard Garmin has great support and better products.
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Ed Bryson

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I appreciate this detail. I'll try it...
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taufiq662

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Hi I have a TomTom One and it turn on but it stops at my details and When I click Continue nothing happens help!
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Frozen One

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Buy a Garmin with an extended warranty. My TomTom One XL dropped dead 8 days after warranty ran out. (wouldn't restart) There lousy service department said this has never happened before. "BULL"
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Ed Bryson

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Yeah, bull is right. I had a three year warranty and mine died 10 days after it ran out. How do they do that?! I know it's not planned. They couldn't do that, but is sure is a bummer.
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Ed Bryson

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Yeah, bull is right. I had a three year warranty and mine died 10 days after it ran out. How do they do that?! I know it's not planned. They couldn't do that, but is sure is a bummer.
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Same problem before with my TOm TOm. The customer service..told me 2 different things. Either I charged it more than 2 hours..so if won't work, then another said, I didn't charge it on time. ON TIME FOR WHAT? I was really disappointed because my 910 wasn't inexpensive, I got it for a hefty $600++ at that time. TOM TOM should help out everyone with problems like these.

1) locks up/ freezes,
2) Won't turn on.
3) bounces back to a previous screen,, when on navigate.

Frustrated TOM TOM 910 user
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ok guys i have had this issue from the day i purchased my tom tom
i have learned to live with it... i think it comes from the tom tom being run dead flat
and then it requires a hard reset by depressing pin into the reset hole. for 10 seconds often with the memory card removed after it has been on charge for a hour.

my family has 3 tom toms and all have the same issue.

but i recently found a issue where even after the reset i would not turn on... and i even charged it for a whole day ..

i had been depressing a pin into the reset hole and with no luck it would not turn on.

after two days of trying i was beggning to give up then i thought mayby it requires a better contact to the reset button than a pin.

i then used a large steel paperclip that almost filled the reset hole entirely i could feel it was a better contact than the pin

and guess what it worked in 10 seconds
so

1 charge 2 hours
2 no card
3 reset pin hole 10 seconds with decent paperclip
4 press on buttton 5 seconds

hope this helps anyone and everyone
im now learning that i need to charge the tom tom even when i dont use it just to keep some sort or charge left in there as not to loose its memory

mark
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wtgilbert

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Thanks Mark, this did the trick!!!
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just did that and the reset button came out of the sd card slot....just came off.so now got tom tom with no reset button and wont start up.going to go out side and throw it at a wall
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holdfast

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I take it that you are not using the car charger when in use in your vehicle.Dependant on your use of the TomTom, I find that I can get somewhere in the region of 2 to 3 hours use on battery power alone, therefore I tend to use the car charger all of the time.
One point to be aware of is that when you turn off the TomTom after use it is not actually off, its in a sort of sleep mode. If the unit is not to be used for some considerable time its better to carry out the reset with your paper clip.
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email

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mine dies on the road.

tried all the stuff recommended by tomtom and it all failed.

bought another one (don't need to learn another sat nav in a rental in another country!!)

So at this point the device is out of warranty, written off and nothing to lose. The following is not recommended and no responsibility is taken for it.

When got home had the tools so I cracked it open. Had to disconnect the battery and speaker to get the main part off.

Some posts has said fried circuits so I went looking. Could get far and didn't want to break it further.

So I tried plugging in power - green light came on even without battery - so much for the green light being any help.

Pressed the power button and expected nothing.

Then it came up and started asking for SD card (obviously removed to get the thing apart).

turned off and connected battery

success again

turned off and connected speaker

success again

turned off and put back together

success again

turned off and put in SD card

success again

disconnected the power and the battery warning came up. weird because of all the charging to try and fix it.

anyway charged for a few hours - went outside and it talked to me and planned a route. not sure how long it will go for but now have a second sat nav.

also going over events we think the tomtom car charger was very hot and smelt funny.

However the interesting thing is the green light is useless in telling anything, the rest key is obviously for a soft reset, and apparently a total power off is required to reset a really dead device.

I wonder how many a re sent in for repair, pulled apart, nothing looks wrong, put back together again and work. Must be costing a fortune.

Hope this helps
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brittany parlett

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mine just froze up..i was driving and i was pulling in the drive way when i turned it off (or so i thought) when i looked at it, i twas still on. then it would not go off...so i tried the reset button and then it booted up and froze on the introduction screen...gahhh!!! WHAT A PIECE OF CRAP! I should have listened to my friend when she told me to buy a Garmin...live and learn!!
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mary

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I also have the same problem w/ my tom tom. The screen is blank and the green light is on. I called tom tom and they said nothing could be done. I returned it to radioshack and they could not fix it, said to contact tom tom because I need a part. Nothing. JUNK
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Can'tGetNo

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Just bought the TomTom XL 335S. Plugged into computer, installed Home software, updated and charged for two hours. The following morning, TomTom wouldn't start. Tried everything (hold power button for 15 seconds, etc). Regrettably, this model doesn't have a reset button. Too bad. I love all the features the TomTom has but will probably go with Garmin from now on.
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John Chilcote

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I was using my GPS today. It worked fine. Got out of the car - got back in and it was blank. I had it plugged in to the charger the whole time. Same story. Green light is on. I don't have a card or a reset button on my model so I have to hold the power button for 15 seconds or so. Nothing has happened. Just got it for Christmas, but I think it was purchased more than 30 days ago.
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Kai Scott

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Was having the same problem as far as my GPS not turning on. Could never find a reset button on mine so I tried holding the power button like in your post. My TomTom powered right up and is working fine.
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Adonis Williams

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ok i had the same problem today and this is what i did.
1. turn on tom tom software in computer and install updates
2. hold power button on tom tom device for 15 sec then it will turn off
3. connect tom tom device to computer AFTER updates have been installed. (i recommend rebooting computer so software takes affect)
4. hold power button to turn on device once connected to computer(this will install updates into device)
5. once install is done disconnect dive and turn power off.
6. turn device back on in an area were you get a good signal this should fix the problem might take 5min to get GPS Signal.
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Ossiee Ashley

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the quickest and easiest solution is BUY A NEW ONE.
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mearlbrine

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william brine my tomtom to wont turn on its wrong when this happens when you to navgate to newcastle
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I would hold down the power button until the screen with the TomTom logo came on but that's as far as it would go. It seemed to be frozen on the logo page. I find that if I just "tap" the power button rather than hold it down the thing turns on and operates correctly. Strange but true.
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Lynn Gardner

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I called the TomTom 800 number 1-866-486-6866 for Customer Service, they are in upstate New York and are easy to talk to. On their automatic answer menu, there was no selection for TomTom One so I picked '3' option, and they helped me anyway. I wound up having to call twice and then finnaly reformatting the TomTom drive, then going back into TomTom Home program and updating everything. My problem was the entire 'Application' was missing, but the voices and map were there. The Customer Service men were very helpful. I have Windows 7.
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Tony Rep

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For all TomTom out of warranty use a professional repair service.
www.satnavrepairservice.com
www.tomtom-service.com

24 to 48 hours service
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Anonymous

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I run a car rental comany and I own both GARMIN and TOMTOM and yes, GARMINs are way better in hardware and support. TOMTOM simply told me my unit was out of warranty and to have a nice day basically. They tend to break after that warranty period.

I own 5 Tom Tom's, 3 One v8 - one of them wont boot to Navigation but I installed TomPlayer and it works as a very expensive 1GB mp3 player! I also have 2 One's 3rd edition and one of them doesn't turn on.

I own 4 Garmin's, 2 Nuvi and 2 c330, other than broken screen on one Nuvi all 4 work without hickups! I am trying to buy a cheap Nuvi with good screen off of eBay to fix it.

But yeah, as you can see the TomTom's WILL mess up and WONT come back (unless it's a screen broken issue) while Garmin just keeps on kickin'!!!
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toby qurbani

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i had the very same problem with my tomtom one v4 green light comes on when the charger is connected but the unit itself will not power on..i was lucky enough to meet a chap in birmingham who fixed my problem in 2 hours!! amazing.he explained the problem was hardware.the car charger blew 2 ic's so they needed replacing cost was 35 pounds.i'll foward his number in the hope it may help others.01217727521.good luck
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Mike Yarbrough

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I have the same problem .. IT wont turn on.. Customer Service found a way out of replacing it.. ( Was a gift and i dont have receipt ) , BUT WAIT IT GETS WORSE , SINCE I MADE A SPECIAL MOUNT FOR MY TRUCK FOR THIS MODEL OF TOMTOM I BOUGHT ANOTHER ONE , SAME MODEL. GUESS WHAT , JUST GOT IT AND IT WONT TURN ON.!!!!

We need to get a class action lawsuit going to teach TOMTOM that it should fess up to its problem and exchange these faulty gps's with ones that work. Does anybody agree ???
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I finally gave up on trying to get the thing turned on and bought a Garmin.Had nothing but trouble with the TomTom from day one. Can't believe this product is still on the market!!!
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john

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OK same here Tom Tom One 30, green light on when charging, battery has been replaced. Will not turn on. Switch is working. Has no reset pin but holding button down for 15 or 30 secounds does sweet FA.
Does the Tom Tom need a wall to help it turn on?
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Amy Hancock

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Hi also had this problem and was about tp buy a new one till i saw this add, i reset the tom tom and where on the go again now. thanks so much
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Danny Zelko

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Seems like there is actaully no real way to fix this issue. After the time it takes to search the internet to find a solution and not one showing anything really all that diferent from any other solution oferred I'd say I agree with
Ossiee Ashley
"the quickest and easiest solution is BUY A NEW ONE" OR as many others have stated it looks liek Garmin is the way to go. I'm really getting sick of Tomtom's lazy attitude to customers with problems. In my experience it's almost as if they just run you through the basics to satisfy you that they've tried and then it always ends with "Sorry there's nothing more we can do".

Had it with tomtom. Will definitely look at garmin for next purchase.