Why won't my Tom Tom XL One Turn ON

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  • Updated 1 month ago
My tom tom one wont turn on I've had it charging for the 2 hrs. charging light is on held button down it will not turn on Where do I purchase this mem. chip?
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  • frustrated

Posted 7 years ago

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Hi
I replied to someone else with this problem. Apparently it's a fault with a lot of tom tom units. There is some kind of button or thingy inside that needs to be activated or twiddled with. I sent mine off to some guy in Sheffield who sorted it out for 55 pounds. works ok now. But seems it's another of those amusing things that was added by Tom tom think they hope we will just buy new ones lol
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Could you elaborate on the thingy please?
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Local Guitarhack

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Did you press the reset?. I worked for me... PS whatever you do don't leave them in the car when it's cold or humid outside... they are sensitive to temp changes. If it happens, use a hair dryer and hold it to the unit for 15 minutes and hit reset.. then turn it on. Obvious, a professional tech won't give you this advice but it worked for me.
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I have a tom tom xl one. I had to push the end of a paper clip into a tiny hole (reset button?!) to the left of sd reader slot. Then I had tpo reload my maps. It's a good idea to back up your maps to your pc; otherwise you might not be able to get it beyond the boot point. My trouble started when I purchased a Southeast region map package for $50. There wasn't enough room on the Tom Tom, so I deleted the map and apparenrtly it deleted files needed for the operating system. That's my guess anyway. So, if you purchase or add data to your tom tom, first back up the data to your pc that you are going to remove using tom tom home. Once you have backed up your data to the pc, then use tom tom home to install the data that you just purchased. This procedure is necessary only if you are purchasing maps or installing other large files to your tom tom. Installing voices or small bitmaps usually won't require that you remove any date from your tom tom. I am new at this, but it worked for me. I hope it is helpful to others.
One final note, when you connect your tom tom to your pc, please be patience. Wait for at least tweo minutes for your tom tom to boot, and do not disconnect it from your pc until you are vertain that nothing is happening.
Best of luck to all, and great thanks to Lisa for her thoughtful message.
Palavering.
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MIne's the same. I hardly ever use it so the battery runs flat - I've now had it connected to my computer for an hour, the green light is on but the unit won't turn on and my computer says "No device connected". Aaaarrrggghh!
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benny.enem

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I have the same problem, cant seem to find a solution.
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I too have had this problem as I seldom use my unit the battery seems to discharge within a few days. I returned one unit twice and finally got another new one from the store but it acts the same. The store guy who turns the demo units on each morning said TomTom were the hardest units to get going. When the battery goes flat I find a recharge of two hours - preferably in the car - seems to solve it. The power button then needs to be pressed firmly ONCE for two seconds and then the unit will reboot from cold. Don't keep pressing the button because the unit doesn't seem to know whether you want it on or off. Best of luck.
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Carmen

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I also have a TomTom Go and I think the on/off button is not making contact. I am also out of warranty and willing to pay to have it repaired (within reason). But Tom Tom is not interested in helping out. I paid over $400 for my unit. What a waste! I will purchase another navigator but I will try another brand.
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mark.hazan

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I bought a TomTom One XL and it turns off randomly and then I cannot turn it on unless I push in the button really hard, and even then it only stays on for about 2 seconds. I have been trying to contact TomTom support for 4 days now and have yet to get a person on the phone. I have already put in a complaint with the better business bureau because this is insane.
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Rich Steinbrueck

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I got my TomTom One for Christmas and tried to use it in the middle of January, After charging it overnight through the USB connection, I read the booklet and tried to start it up by holding down the start buttion for 2 seconds. After a dozen tries with no success, I began looking for a solution on the internet and learned that TomTom is oblivious to consumer support. Hundreds of owners are very, very angry over the way Tom Tom handles their conplaints. I began looking for my 'gift receipt' and intended to return the unit -- not being sure if I wanted to replace it or get the money.
Then, in another search episode, I came upon the "reset" by holding down the start button for 30 seconds (not the 15 seconds in the booklet).
WHOOPIE. The unit booted up and I was able to use it for my first trip. I brought the unit into the house and shut it down overnight without charging it. It would not start the next morning until I again did the 30 second reset. The unit was very erratic for the next week--sometimes starting with a 2 second press of the start button and sometimes needing the 30 second.
It is now Jan 23, and after having the unit charging in my car all day, it will not start with a 2 second or 30 second or 60 second reset. I'm sick of the unpredictable nature of this unit. I'm returning it! It's back to Google maps.
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Muhammad Rehan

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i am having same problem with tom tom xl 335t, tried charging battery for more than 2 hrs then pressed for 2 seconds didn't work. also tried 20 sec formula but didnt work. It was working fine, I just had the latest updates as suggested when I attached the device before visiting somewhere. Not sure what to do, but will try calling support team now
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Hani Milstein

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T H A N K Y O U ... held the button down for ages.. and it restarted!! you just saved me buying a new one!! Awesome :)
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Jannie Kai

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Press and hold the On/Off button until you hear the drum sounds and the device restarts. This can take 30 seconds or more.
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kevin dunn

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Mine too I held the button for about 20 seconds and it worked thank you so mutch.
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Anthony Darbyshire

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U legend! Sorted it out before the Swiss army hammer had a look in
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Destiny Basil

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hold power and put pin in restart slot for about 20 sec worked 4 me
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jolly

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Where Is the restart slot? Is there a hidden reboot/restart button or something? I wish i read these before i bought this:( And does anybody know how to open up the tom tom?
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Rich Steinbrueck

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After replacing the unit I got as a Christmas gift, I have had better results, though I still find the unit somewhat erratic when started. "Signal lost 20 second ago" is a fovorite.

Usually if I leave the unit turned on for a half-hour or so, it finds the GPS signal and then I can use it, though it doesn't know all the street addresses accurately. I would have thought the unit was up to date when I bought it or would have had an immediately software update available with the purchase. But this is a foreign company behind all this and they are not very interested in customer service. (You many have noticed we don't have interstates, we have roadways...)

If you are reading this prior to buying a TOM TOM, my suggestion is to not get the basic unit unless you are a very patient person. Also, look out for monthly fees or other costs that can drive up your spending trying to keep your unit updated.

I frequently have to turn off the unit and then start it again with a reboot by holding down the start button for 30 seconds. My unit has no pin hole.

Even using the Home page on my computer isn't always helpful to get the unit going.

So in answer to your question about rebooting, with the unit plugged into power and turned off, hold down the start button for at least 20 seconds until it does it's little 'tom tom beat' and starts up. The first screen when it reboots is a cya disclaimer telling you to obey traffic laws.

Hope this has helped you.

Rich J.O.y
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Tom La Mere

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Yeah, but it still doesn't work. (sigh)
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Marc

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Hi Lisa and the rest of the Tom Tom
World!

Give what I did a try. My TomTom just one day out of
the blue stopped working...while I could
get the greenlight to show a charging state that
is all...no boot-up...nothing.

Well I was very suspect of the on/off button. I removed the two
back screws and was able to safely open the case. I gently adjusted the actual on/off switch on the actual board itself. Since then my TomTom
has worked fine.

Email me at mail4marc@Verizon.net if you have questions.

I hope this helps you!
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fernandovazafonso

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thanks Marc, this solved my problem... at least for now. I have a tomtom XL and wouldnt turn on for nothing. I even sent it to tomtom and guess what... is was returned in the same condition. Great service from tomtom!!!!!!!!!!!!!!!!!!!
Then after I read your post I gather all my skills and was able to open my tomtom and adjust my on/off button by pressing gently.
I was able to close the equipment, not without breaking the front cover which is very weak.
So far I has able to switch on and off at least 10 times... it takes 2 seconds.
hope this helps!
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Wen-Chi Kuo

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I have the same problem too. We held the start button for about 2 minutes in order to reboot / start the GPS. Afterwards we waited for the device to find the GPS signal for about 1 minute and then it functions as normal.Again, I used it very little and it is only 1 month old. This device seems to have a fundamental flaw.
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Steve Manton

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20-30 second button hold worked for me.. although not run it extensively since. Mine's and XL so doesn't have the reset pin-hole like some other models. It's still in warranty so will be watching it very closely... pretty gobsmacked by the number of people having problems, never saw these in the reviews!
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JJ

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wish I would have scrolled and looked at your post Steve. I did refer to the manual and it does say, to hold the power button down for 15 sec.
^5
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Stephen Jones

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So what's new. Two years later and this is still a problem. Got an XL 340 for my birthday yesterday. Won't start. Will only start if connected to a computer. Can operate connected to the computer but will never run when disconnected. Support has tried but they're just guessing. I've done everything they have asked and symptoms don't change. Yea, where were the complaints in the reviews?
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steve32368

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i had the same problem try opening it up and taking it apart and unplugging the battery and leave it unplugged for like an hour then plug it back in then try booting turning it back on and it should hopefully work. my tomtom wouldnt turn on but the green light would come on when it was plugged into the charger and the computer but the computer didnt say it was plugged in and after i did all of that it worked fine.
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mac loving

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i also had same problem the green light kept coming on while charger was connected but not powering up.my tomtom one was out of warrenty..i shopped around on the net and was quoted up 60 pounds..eek!!.by chance i got hold of a chap who fixed my tomtom in 2 hours and only charged me 25 pounds.He has a mobilephone shop in birmingham amazing service he saved me buying a new unit.i'll pass over his number 01217727521 maybe he can help you guy's with the same problem.good luck
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Stephen Jones

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I finally got mine to work. I hooked it up to the computer and it showed up in Explorer as just another drive. I formatted the drive using right click/format (fat 32) and reloaded the software. The thing boots from ROM and will function enough to allow downloading the software which is available on TT's site. It has been okay for a couple months after doing the reformat. I still have low regard for the product because I hate fixing products new out of the box, and their tech support blows and all the other posts about problems. But it is fairly decent if you can get it started.
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busseyuk

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Hi Stephen
Where did you get the software to reload from??
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Stephen Jones

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The short answer to where did I get the software is from the TomTom itself. I don't think there is a file download page on TT's site. You actually have to do the download to your device and then offload a copy to your computer.

As I remember you hook the XL to your computer and connect to TomTom's site (you have to install TomTom Home on your PC from the site). Once you are on TomTom home (with your GPS connected to the PC) you get graphic screens that look like the screens on the GPS. Click on "Manage My OneXL." You go to a screen "Manage your navigation device" which has two tabs labeled- "Items on Device" and "Items on computer." In the lower right hand corner of the screen is a button labeled "Copy items to computer." Select the items you want (that are already on your tomtom) and click copy to computer. After they are copied you can format the drive and copy these files to the tomtom using windows explorer.
I didn't say it was pretty. Can't say this will fix your problem. My GPS did all the downloads and stuff (apparently correctly and successfully) while attached to the computer but wouldn't start after being disconnected from the computer. But after a format and copying the files onto the GPS it worked and has continued to work without any further problems.
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Stephen Jones

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Thinking about it later; it may be enough to just format the drive and then connect to the TT site and re-download in the conventional TT way without even bothering to copy the files from the device to the PC. I don't think the reformat will affect the ROM startup stuff but will get past boot sector errors and stuff on the TT hard drive. Good luck.
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busseyuk

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Managed to recover from backup, thanks.
I think my back up software thought the Tom Tom was my back up drive as it was allocated the same drive letter as my external drive plug in and it wrote to the Tom Tom disk and probably screwed it up.
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danandcatsmom

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I AM NOT GETTING MY ROUTES AND I AM GETTING BLACK LINES THAT LOOK LIKE ROADS BUT THERE NOT. WHAT IS GOING ON?
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danandcatsmom

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HOW CAN I FIX THIS?
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danandcatsmom

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I HAVE A TOM TOM XXL IT DOES NOT WORK RIGHT?
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danandcatsmom

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IT WILL NOT LET ME GET MY ROUTES AT ALL.