Toshiba laptop's mouse cursor is frozen in the same position and won't move!

  • Problem
  • Updated 2 weeks ago
My dad has a Toshiba laptop and just recently his mouse cursor has been frozen. All the other features work, for example, he can use the Start menu and navigate through it with his keyboard, but anything that needs to be clicked with a mouse cannot be done since the mouse cursor is stuck in the same spot. He tried to reboot it twice and it did nothing for him. If anyone has an idea of what's wrong with the laptop and what can be done, please call 12038889273. Thanks!
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  • confused and frustrated

Posted 6 years ago

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I have the same problem too and am not sure what to do. My laptop is only 3 months old.
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Don Higgs

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F5 worked for me .thanks
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Zahra Rizvi

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Thanks it's help me shift and f5 it's unfreeze
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Pragnya Sahoo

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Thanks a ton guys it helps
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Virginia Sell

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I paid for 3 yr service/tech support w/office max who told me to call Toshiba (still in 1 yr warranty) & gave # to register my TV! Had to find tech support ph# w/out help. Called Toshiba who told me it was software problems...call officemax...even tho laptop came w/windows 8.1. Back to officemax who told me to backup my files & reinstall windows 8.1 & all my other programs. HOW AM I SUPPOSED TO DO THAT W/OUT MOUSE TO NAVIGATE??!! They told me I'd have to pay someone! ! Aarrrgh!!! :-P
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Dena Byrd

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Me too!
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OmegaWolf747

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Add an external USB mouse, then download an updated driver for the Synaptic touchpad.
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Shamar

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Shift key and F5 key worked, thank goodness! After my virus scan in checking for synaptic touchpad update. I recently updated my windows 8 last month. Wonder if it had any effect on touchpad?
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Adriana Frida Critters

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nothing worked, not shift f5, not FN F5, not updating the driver software. i am using an external mouse. any other ideas? thanks.
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Devndon don

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That worked the first time but the second time it didn't .....  had to restore to a day or two earlier.  That worked.
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PeggyAnn Duckless

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Fn F9 worked for me!! thanks.
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deani

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marianne add me on facebook and will assist you there and teach you more about computing  the name there is deani tintin   am wearing white top
 
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Beware Toshiba laptops have a function key that disables the mouse! check that you havn't hit Fn F9 like me - its now working fine.
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heymichellecarter

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Thank you thank you thank you!
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heymichellecarter

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Just left to wonder how my cat hit fn + f 9 walking across the keyboard...
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Brianna Anderson

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Why would someone put that as a function?...
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Stuart David Evans

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Cheers victor legend thought I had broken my daughters computer lol
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Sohail Ahmed

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Cheers heymichellecarter! ;)
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GPE

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I have the same problem (Toshiba 205a). The mouse and touch pad are frozen when the owner (me) is logged on. Logging on as any other user results in a functioning mouse pointer. This is very perplexing. It started doing this after trying a GE wireless mouse which was unacceptable, so I traded it in for a Logitech which was great, but then the pointer freeze started. Reinstalled drivers etc, but nothing works but logging in as a guest.
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Onward718 .

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Thank you, Jessica Dixon! F5 worked for me--after I got frustrated with Toshiba Tech Support and hung up on them! Thank you, thank you, thank you!
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Cass John Savard

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Hey Jessica, the F5 isn't working for me :(
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Ernst Yung Carter

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tnxx Jessica.. the F5 worked for ma Toshiba.. mmuuaahh tnnx.alot. niw I can sleep
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Alexandra Mbah

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Actually you have to press alt f5 not just f5. Toshiba again? No.
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Lol Logical

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Thanks
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Stroke of Luck

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ok...I have to chime in here...I figured mine out. So it IS the Fn+F9 combination but for those of you who that doesn't work for tryCaps lock then Fn+F9. For whatever reason that worked for me. hope it does for you.
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Ernst Yung Carter

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tnxx Jessica.. the F5 worked for ma Toshiba.. mmuuaahh tnnx.alot. niw I can sleep
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Christopher Lane

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Thank u very much Thanks
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Krista Belle

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You just saved me throwing the whole thing in the bin - YOU ROCK! Thanks so much :)
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Jessica Dingler

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FN+F999 worked for me!!!
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Tiana Gledhill

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Thank you Stroke of luck!!!
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abbey

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I am not really smart with computers but am having the same problem. Cursor stuck on opening page where icons are. Where is the Fn key?? Thanks.
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Clara Coultrip

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If you have the newer laptop then just press f5 Which is at the top of the keyboard or if you have the older one it will be FN and F9
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(Student) Dominique Denny

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The Fn button should be at the bottom of your keyboard by the Ctrl button
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Daisyand Coffee

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Yes thank you Dominique Denny , it works now that you gave the location of the FN button. I was holding down the f and n key lol. Much thanks
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Viv

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Thank you Clara, the FN and F9 worked for me... thank you for ending my frustration.
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abbey

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ok, i do feel stupid. I know where the Fn key is!
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Judy Zheng

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LOL
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Juanita Eddy

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If you've never used it before why would you know where it is? i also have only found where the button is because i have a similar use where my mouse pad isn't working properly
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Cathy Coggins

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having the exact same problem computer is 2 months old toshiba
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Katie Netto

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Press F5
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Kelly Davidson Brownlie

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Thank u f5 resolved my issue right away
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cristal

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i have a toshiba laptop i presses FN and at the same time F9 and it should work fine... it was in lock mode
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cc counz

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thank you so much you made mine work THANKYOU god bless you
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greig connor

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nice one mate Fn F5 worked for me too, dont know what i would have done :D life saver..
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Mandy Hocking

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Fn F5 worked for me too, thanks so much for help, it's a borrowed laptop and I was really beginning to panic. Phew!
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Latonya Thompson

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Mines. The same also! Have a. Toshiba and I've pressed fn f5 f9 but still nothing. Can someone guide me through the steps please
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Mansorm

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I have aToshiba laptop too. Cursor freezes at time when surfing internet from 1 website to other whilst midst of transfering data. Try everything even as suggested but failed. Have to do power off shut down. Have done clean up and fragmentation. Does not work. Any Sifu can help. Thxs
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john

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Thanks for the advice. the FN+F9 keys did it for me
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Cynthia

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I was having the same problem, and none of the solutions that worked for others worked for me. (I have a Satellite running on Vista.) I just called Toshiba tech support, and here's what finally worked:
1. Press the power button until the laptop shuts off.
2. Remove the battery.
3. Without using the AC adapter, press the power button nonstop for 30 seconds.
4. Replace the battery. It will probably take a minute before you can do the next step.
5. When "Restart Windows Normally" appears highlighted, press Enter.
6. Press FN and F9 at the same time until little pictures of mice appear on rhe screen. One should look like a normal mouse. The other should be a mouse with a "stop sign" through it. One picture will be bigger than the other. If the normal mouse is bigger, it should say "enable" under it. If that's the case, let go of the FN and F9 keys and hit Enter. This should enable the mouse/touchpad. If the larger picture is of the mouse with the "X" through it, it will say "disable" under it. If that's the case, then press FN and F9 again so the picture of the normal mouse saying "enable" is larger, and then press Enter.
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Roxanne Canlas

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F5 works!
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Judy Zheng

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Mine had the mouse with the stop sign and everything on the F5 button
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Katie Netto

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Press F5 and if it gets stuck again just press F5 again :)
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Angela Lawson

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Just bought a Toshiba laptop 1 week ago and cursor froze.it only happens when I sign in tried f5 f9 and nothing works for me .
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satveli tarun mourya

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wow F5 worked for me...!!! thnks alot guys..
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kevin

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Yes, it is all in the F9 function key. Simply re-enable it there. Use the FN key next to the control key under start to bring up the F keys. Click F9 and choose the enable option!
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emailmandyruble

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THANK YOU FOR THE FN + F9 HELP!!!!!!!!!!!!!!!!!!!!!!!!
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Mike Sullivan

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I own a toshiba also it is a piece of crap and their customer support really sucks. I looking at apple next enough of this BS
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ellen

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I can not get mine fixed... I tried the fn f9 button but it wont work....My keyboard doesnt seem to work.. I press caps lock and the light doesnt come one.. I have a toshiba satellite L455... any help would be greatlt appreciated...
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Morgan hillz

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same
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sena123fuad

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same thing with dell ? please i'm sad ! my laptop is 3 weeks old OMG HELP MEE
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Ania Wigglesworth

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My sons laptop mouse cursor froze. He has only had it 3 weeks. Just rang Currys and they told me to press F5 and it worked. Apparently it is a feature, think it should be made known when purchasing it.Hope this helps.
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E

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If you have a drawing tablet make sure it isn't tuned on and the tablet pen isn't near the tablet.
I have a friend who thought her computer was broken but it was just a "Oh ..." moment when she pulled out her drawer and saw the tablet.
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Perry Kachroo

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Mark Hunt replied 1 year ago
Beware Toshiba laptops have a function key that disables the mouse! check that you havn't hit Fn F9 like me - its now working fine.
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Lisa Marie Wilson

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YES!! I got it. Problem: my laptop went black screen. So I googled for an answer. I took the battery out, waited a few sec.s, put battery back in, held the on power button for 20 sec.s. My screen came back on, but the new problem was I had no cursor and my touch pad was not working as well. I pushed down on the space bar once, and my cursor unfroze. Next, I (for curiousity sake), pushed down the teeny weeny button that is inset just above the touchpad about middle and whalla! the cursor is now working. I tried F9, but for me it did not work.
Thanks for all the postings so that a newby like me can get help. :)
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meg_2379

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Gosh, thanks for the tip! I didn't know this about Toshiba laptops (I have a Satellite too) and this totally worked. That was some panic I was experiencing.
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Buck

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What if the freezes are temporary? I have a Logitech usb mouse and several times a day it freezes for a few seconds, then continues fine - until it does it again. Several minutes can pass without the freezing. Is the F9 key the answer here also?
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jkeathley2657

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Following a failed upgrade to Kaspersky 2012 antivirus software and subsequent rollback, my laptop cursor has frozen. I'm told by my computer vendor that this issue has been noted by others since the Kaspersky 2012 version was released. I recomment that you NOT upgrade if you are using Kaspersky antivirus software.
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Morgan hillz

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I have a Toshiba before it didnt turn on, now i got it but when it loads and goes on the home screen in 20 seconds mouse freezes and it stop loading interent access and fn+F9 doesnt not work any other ideas
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allegedly

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My daughters toshiba laptop had a similar problem, the cursor seemed frozen.
It turns out there's a small black oval key, just above the area used as the mouse pad and this is a lock. Pressing this once freed the cursor. Hope this helps someone. Rob
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SHELLY5

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DEFECT IN MANUFACTURING I THINK. SHOULD NOT HAPPEN. NEVER BUY ONE AGAIN. SERVICE PEOPLE NO HELP.
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Kapil Madan

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I had same issue with toshiba tecra a6 and resolved by changing the charger,