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I’m confused and frustrated

Toshiba laptop's mouse cursor is frozen in the same position and won't move!

My dad has a Toshiba laptop and just recently his mouse cursor has been frozen. All the other features work, for example, he can use the Start menu and navigate through it with his keyboard, but anything that needs to be clicked with a mouse cannot be done since the mouse cursor is stuck in the same spot. He tried to reboot it twice and it did nothing for him. If anyone has an idea of what's wrong with the laptop and what can be done, please call 12038889273. Thanks!
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