Why can't I view the photos?

  • Question
  • Updated 5 years ago
I was browsing my grandsons recent photos, and at some point, I think I hit something to prevent unauthorized viewing and I guess it included me. Is there some way that I can get back on and see things again? I can't seem to find the same "notice" again even after going through all the options. My Daughter thinks she will need to remove me as a friend and then re-add me again to clear the account info. But since you can't delete a friend, I don't think that will change my setting. Please help a clumsy-fingered Grandma get her photos to view again!!.
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Sandy G

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Posted 5 years ago

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Sean, Employee

  • 36 Posts
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Hi Sandra,

If you're seeing the message "[Child Name]'s Profile is Private" with options to enter a secret word, sign up or login, then you should be able to just enter your email address and password in the login box as shown here:

http://cl.ly/865a45c13c441e876001

I checked your account and you do have access to your grandson's photos, so if you log in it should work just fine. If not, please let me know and I'll look into it further.

Thanks for using TotSpot!

- Sean
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Sandy G

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I closed the computer and restarted it, entered my email and password, and still do not get any photos to display. I have the text, ie Bennett 18 months etc, but no pictures. I'm still stumped :-(
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Sean, Employee

  • 36 Posts
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Hi Sandra,

I'd like to move this conversation to email so I can help you more easily and without publicly sharing details of your account. Please check your email for an email from me.

Thanks!

- Sean