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Cloud Solutions and customer needs

As customers collaoration needs and attitudes change, they seem to be looking more seriously at a "Cloud" offering. What does Touchbase view as the right model for customer to pursue for their voice, video and messaging demands?
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  • Thanks for the questions Dennis. Touchbase has taken the view that different organizations will have different requirements in respect of the cloud delivery and management model.

    With this in mind we provide clients with a choice of delivery / management models around On-Premise, Hosted (Cloud) and a Hybrid of the two for any or all of their communication and collaboration requirements.

    We do believe that from a speed of transition, impact and user access to the tools, there is very little to compete with a hosted option. In organizations of greater than 5,000 people across multiple locations it can take 12 to 24 months to transition with an On-Prem model. With Hosted this can be reduced to days once the initial set up is complete. With the immense hard and soft return that collaboration drives, this speed of delivery has a major impact on the ROI and allows us to align the spend with the return far more elegantly.

    Ultimately Touchbase operates to provide the client with the right solution from a business value, technology, delivery and support perspective and having the option of On-Premise, Hosted & a Hybrid gives them choice and flexibility.
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  • Hi Dennis,

    There is no right or wrong model for particular clients, I am seeing a quite a few clients that are adopting a hybrid approach as well by using a mix of on-premise and cloud offerings. When deciding upon the path to go down several decisions need to be made:

    1) Interoperability with existing and future applications
    2) All capex costs (additional equipment/services to implement)
    3) All opex costs (additional WAN services etc)
    4) Security

    The "Cloud" is absolutely a great technology and will be around for a very long time to come, careful consideration needs to be taken on deployment tactics, integration, and future state of applications.

    We have design/deployed different types of systems, from pure cloud based (both service provider and private), hybrid (varying degrees) and full on premise.

    Hope that helps.
    PB
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