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signed up for premium service during trial, account not active. Can you look into this for me?

During the 2 weeks, the offer was i would be able to get the premium service for 50% off, I thought i signed up during the trial to take advantage of the 50% offer. Unfortunately when i signed up, I must have not completed the purchase unintentionally. My trial is over, am I still able to take advantage of this offer?
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