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I’m frustrated

Please disconnect this service ASAP.

I wanted to ensure my phone was released from trap call. I quit this service for a litany of reasons.
1) I really get annoyed that EVERY call that comes in gets "trapped" not just, blocked calls
2) It is really annoying to have calls you are presently on get dropped because a "blocked call" came in on the other line.
3) I don't like the lengthy delay when attempting to access my voice mail.
4) Unmasking doesn't always work- I had trapped calls that should have been unmasked just say 999-999-9999 and didn't display who it was.
5) People who are in my phone list would come in as unlisted so I couldn't tell it was one of my regular contacts.

There are more but these are the top 5 that really vexed the hell out of me and is why I dumped this service. If you want to succeed in this business you need to fix these issues. Another thing I have a really nice personalized answering service with verizon where I can customize my message greeting to each of my callers that did not work when I started using this system. That was a big downer too because people who called me didn't know where they had reached anymore because it was such a stark difference and so unpersonalized. I have disconnected this service and dialed *73 and then called my number and I'm still getting the busy signal. Please ensure my number is truly deactivated. I'm so disgusted with this service I'd like a refund, at least a partial if not a full one for all the aggravation this application has caused me. Very frustrated...
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  • I am having the same issues. I'm starting to get pissed. I haven't gotten a call in a week. I also was told to dial *73 which didn't work. I still can't get any f'ing calls. Talked to someone on the support chat who said that it had to be an issue with Verizon, which is bullshit. I just got off the phone with Verizon...everything has that could done on their end was done. So now I have to call Trapcall tomorrow to find out wtf is going on.

    Maybe this is punishment for canceling their service?
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  • Dane (Official Rep) October 25, 2011 13:02
    The busy signal would just signify that the call forwarding isn't removed. The *73 is a code designed by Verizon, not us. And if going to a busy signal after that, you'd have to have Verizon manually remove forwarding. We don't store any of the settings on our side, they're all set inside the phone. If you're having specific problems as such, please contact us at 1-866-967-6595
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  • Dane's right, the service works by forwarding your unanswered calls to our number, the forwarding is set up through verizon, our number just listens and waits for your calls, if unsubscribed and still sending us calls we will play a busy since the account is unpaid. Only Verizon can disable the call forwarding to our number, and *73 SEND is the code provided by Verizon Wireless to do this. See their own website:

    http://support.verizonwireless.com/cl...

    If however this code for some reason does not work, we have found some customers have been able to disable it by dialing *720 SEND, *710 SEND, *900 SEND and/or *920 SEND. If after trying these codes your phone is still sending calls to our number, you would need to call Verizon directly and ask them to un-forward your calls -- we realize not every Verizon representative is going to understand your request, mentioning TrapCall is just going to give them an easy excuse to not help you further, we suggest simply calling in and telling them that you currently have your calls forwarded to another number and you need to disable that call forwarding and their own deactivation codes are not allowing you to do this, if the rep fails to disable it themself, or tells you to just dial *73, ask for a supervisor. This is something the Verizon reps can disable themself, but not every rep is familiar with this process, mentioning that you were using another service such as TrapCall just complicates the matter more so and is unnecessary, simply explain to Verizon that your phone calls are currently being transfered to another number and you wish to discontinue the call forwarding to that number and normal deactivation codes are not working.
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  • In response to you #4... This is happening to me when I dial *67 and call my cell phone with TrapCall from 3 different numbers(2 cell phones-AT&T and Sprint, and 1 landline). This sucks because this is typically what people do when they want to harass you.
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  • Hi Gregory,

    We just got a BUNCH of new local phone numbers to forward your calls to because Metro PCS only allows calls to LOCAL numbers, once we got these numbers we also started assigning activation codes based on area regardless of the carrier just as a courtesy if you happen to be on a cell plan with no long distance included. Since these numbers are less then a few weeks old, it's possible the number we assigned in your area is having an issue on our providers end not receiving the number correctly. If you want help through getsatisfaction I'll need to know what number you're currently forwarding to for TrapCall. If you're on AT&T or T-mobile it should be easy to get, just dial *#67# on the TrapCall activated cellphone and a message will pop up saying "Call Forward Busy - Busy Calls forward to +1xxxxxxx" Just let me know that number. If you're on another provider, sign into your account at TrapCall.com, click on Activation instructions and go through the set up again until you get to the last step, it will tell you to dial *XX-YYY-YYY-YYYY and press SEND. Let me know what numbers are given to you in that step as well as your provider I'll give you an alternate programming code. Otherwise just give us a call tomorrow or any weekday 9am - 5pm PST at 866-967-6595 from a phone other then your cell with your cell available or hit us up in Live Help on TrapCall.com during those same hours and we'll get you squared away.
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