Red dot does not follow automatically on my Palm Pre.

  • Problem
  • Updated 3 years ago
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"The red dot automatically follows your current GPS location in real time. The red cone shows the Virtual Radar® alert zone."
I am located in Germany - the red dot does NOT follow automatically, also I don't see the red cone. However, traps are all visible...
Any ideas? I allowed trapster to use GPS for my position

janth

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  • sad

Posted 4 years ago

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Stefanie, Marketing & Social Media

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Hi janth,

What phone, model, and carrier do you have? Sounds like a connection issue with your carrier.

Thank you,
Stefanie

janth

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Hi Stefanie,

I have a palm pre and the carrier is o2 which belongs to telefonica if I'm not mistaken.

Thanks!

Jan

Sean

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hi Jan,

Which version of Trapster and WebOS are you using?

Make sure you have updated both your Pre OS, and Trapster by tapping the updates icon on your Pre.

Thanks,

Sean

edwilson97

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I am also experiencing this problem. I have an iPhone on AT&T with version 3.1.3 of the iPhone OS. I have version 4.0.1 of Trapster.

Dave Finlay, QA

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edwilsson97-

Are you logged in? Did you scroll around on the map first? Does pressing the "Locate Me"(Shaped like cross-hairs) button help?

Dave

edwilson97

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Hi Dave,

I've uninstalled and re-installed the app and it seems to be working better this week. The only remaining hiccup I see is that when I'm traveling in a certain direction and I come to a stop for more than 15 - 20 seconds (ex. stop light) the orientation of the map changes by 180 degrees. In other words it shows my traveling in the other direction. It will stay like this until I continue on my way. It's not a huge issue as it does clean up, but it is a bit annoying.

Dave Finlay, QA

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edwilson97-

You could change the map not to follow you, but this does seem like a bug. We will look into it!

Dave

gruntled

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I have the same issue. Also running Palm Pre WebOS 1.3.5.1 on Sprint, and Trapster 0.9.43.

(1) It's not the phone or the GPS signal. Running the GoogleMaps app performs live updates of my current position as I drive, but Trapster doesn't.

(2) Trapster can find my current location if I press the little round target button on the bottom right of the screen. It just doesn't auto-update it as I move.

(3) Previous versions of Trapster did do live updates of position, so it seems to be a recent change.

Dave Finlay, QA

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We will look into this!

Dave

gruntled

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Thanks Dave,

For me, the failure is intermittant. My position didn't update at all on my commute to work (SF Bay area) unless I did it manually, but it did track my movements on the way home, about 2/3rds of the time. For the middle part of the commute, it stopped updating, but resumed when I got closer to home.

Dave Finlay, QA

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gruntled-

Is your phone "falling asleep" as you drive? I also think we may be having some issues on the back end.

Dave

gruntled

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No, the phone is not falling asleep.

Ron Lenzi

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Hi, I have this issue as well.

I have an HTC Hero on the Sprint Network.

When Trapster first locates me, it centers the map on my location. Once I am travelling, the map does not follow my location. My location dot will go right off the map and I have to manually drag the map to see the next section I am now driving on.

My phone is not going to sleep and Trapster stays active. It just isn't scrolling the map as I move.

Stefanie, Marketing & Social Media

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Make sure (for ALL phones above) that after you hit the "locate me button" or icon you do not touch the map screen or menu options. Whenever you touch the map screen the map automatically stops in that location. Thus, when you start driving or moving in another location you won't see the virtual radar or map scrolling correctly.

Thank you,
Stefanie

gruntled

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This is not the problem I have. The issue is not that the map display isn't panning, the problem is that GPS location itself (red dot) is not updating. After tapping the 'locate me' button, the red dot is in the center of the screen, but it's not at the correct location wrt to my real world position, and it doesn't update as I drive. The red dot is pulsing in a circle, as if I'm stopped, when in fact I'm driving at highway speeds. It's as if the phone's GPS is reporting a bogus location.

*but*, if I fire up GoogleMaps app, it correctly reports my position, and updates it as I move, so it's not the GPS unit in the phone itself.

Exiting and restarting Trapster does not fix this issue, but rebooting my phone seems to fix it.

Dave Finlay, QA

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Gruntled-

Interesting that rebooting would fix the issue. Did you update to WebOS 1.4? Also, We just released an update to Trapster last week. Did you update then?

Dave

gruntled

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I did update to WebOS 1.4, and I'm running Trapster v0.9.44.

Dave Finlay, QA

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This is very strange. On you're phones location services, "Auto Locate" is turned on?

I will work on replicating this problem.

Dave

gruntled

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Yes. Auto Locate is ON, Geotag is ON, Background Data Collection is OFF.

Ron Lenzi

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Thank you for the reply Stefanie.

If I do touch the map screen or menu options, which stops the map in that location, what can we we do to start the map scrolling correctly again?

Dave Finlay, QA

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Ron-

Locate me should work.

Dave

ranros

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I have the same issue with a Sprint Palm Pre with all of the latest upgrades.

holdenon

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i'm still waiting for a reply to my last question.... about a month ago now

I asked if there was any settings for a nokia N95 that the team at trapster would know about that I haven't tried turning on or off that could help my problem which seems that everyone else is having.

Dave Finlay, QA

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Holdon-

Other than the recommendations we have given, no. It works on our N95..

In GPS Setup(in Trapster) make sure GPS is set to on and Auto/Internal is selected...

Dave

3snakes

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I've reported this same issue before concerning my Verizon Pre Plus. I always have the latest OS and version of Trapster. When I start Trapster the red dot and map show up at or near my location, but they just sit there, never moving at all until after I've pressed the "find me" button multiple times over a period of maybe 5 to 10 minutes. (I should be keeping my eyes on the road). I typically wait a few minutes, and then begin to press it every minute or two - maybe 5 to 10 times before it starts to work if it ever starts at all. The first several times I press it the dot doesn't move. After some time has passed, the red dot may jump to another location usually a mile or two away, and stays there instead through 4 or 5 more presses. If I'm lucky, it eventually starts to work. Once it's working it keeps working very well until I reach any destination. I love this program when it works!

I just tried uninstalling Trapster along with every other program I had including "Classic", restarted, and reinstalled only Trapster. This didn't help, or at least not much. It still takes 3 to 10 minutes or so of pressing the "find me" button, and it appears that it may work more often. I was considering a "hard reset" followed by only running Trapster. But since many others appear to still have the same problem I'm not sure if that's worth trying. Is this problem more common on WebOS? And can you reveal about how many Palm users have reported this issue? THANKS.

Dave Finlay, QA

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3snakes-

The code for WebOS is completely different than the Nokia's. Not an Apples to Apples.

We have had zero luck reproducing your issue.

One question, do other Navigation apps take as long to acquire your position?

Dave

JoeSM3

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I have the same problem. Trapster seems like more trouble than it's worth. I know for others it seems to work fine. Not on Verizon though.

kmupton

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In all fairness, it's not Trapster that's more trouble than it's worth---it's VZ Navigator, which effectively disables GPS functions unless you buy a VZNav subscription at $9.99/mo (or about $120.00/yr).

What's really frustrating to me is that GPS functions are apparently not locked down on Droid and other VZW platforms. Just WebOS. I don't know what's going on here but hope HP has enough clout to force VZWs hand once it finally closes on the Palm takover.

Trapster is a very cool program. I'm just irked that WebOS users aren't allowed to use it.

vinnie5

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I also am having the same problem with the palm pre w/ verizon . I updated the phone and app. When I start the app it gives me my location, but the red dot doesn't follow me. I check the gps settings and everything is right.

Dave Finlay, QA

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Vinnie-

Do other Navigation programs follow you correctly?

vinnie5

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VZ navigator works properly and auto locate is on. I have not used google maps, but I will try it when i'm out later today

schirmyver

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I have this same issue every now and then on my Moto Droid. I will be very carefull to not touch the screen after hitting "locate me" but sometimes it just does not keep following me. I will quit and restart Trapster and it will work fine.

3snakes

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Until now I thought only Trapster wasn't working right, as other GPS aps had worked for me before. I didn't realize Google Maps on my Palm Pre Plus is supposed to follow my trail much like Trapster. I tried it today and it also did not find me accurately or follow me at all for most of my drive to work. So both Google Maps and Trapster seem to have the same problem using GPS. I guess this gets Trapster "off the hook", but what should I do now?

Dave Finlay, QA

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3snakes-

I think the issue is with the GPS chip in your phone then. You may want to go back to the store and do a warranty exchange.

3snakes

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Thank you Dave. Earlier today for the first time I tried ##447#, which failed once and then succeeded. Since then your program has been working perfectly on several trips, though it's not even a full day so far. But this may be a good sign. I wonder if that code resets some registers or some such thing that normal use doesn't. I guess I'll see how it goes for a week or so and then I'll let you know. If it stops working again I'll get it exchanged.

I just saw the news that HP is buying Palm. I hope that works out.

Dave Finlay, QA

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3snakes-

Glad that worked. Honestly I forgot about that trick.

I think the HP acquisition is going to be good for Palm. They need the capitol and clout. As long as HP doesn't dilute into nothing more than a brand name, good things will come.

kmupton

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I downloaded and installed Trapster yesterday but find that, although it shows my initial location, it does not continuously track my location. I find I have to tap the black "bullseye" icon to update my location.

I'm running Trapseer 0.9.4.3 on a PalmPrePlus running WebOS 1.4.1.1. Location services are turned on. And yes, I did got a confirmation message when I installed.

Insights/comments/fixes appreciated.

This reply was created from a merged topic originally titled
Trapster apparently not tracking current location.

kmupton

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Update: We may finally have discovered the root of the problem being discussed in this thread. There now appears to be clear and convincing evidence that VZW is deliberately locking down full GPS functionality on Pre Plus devices that do not also have VZ Navigator enabled (at an additional $10/mo).

Additional info from precentral: http://www.precentral.net/3rd-party-a...