Trap download for Garmin / TomTom is not working.

  • Problem
  • Updated 2 years ago
  • In Progress
Hi
The double click on the map to set trap area does not work - it used to but now no matter what browser I use - it does not work - any idea why?

Kiwikate

  • 8 Posts
  • 0 Likes

Posted 2 years ago

  • 2

Dave Finlay, QA

  • 3963 Posts
  • 271 Likes
croshwaitec-

Hmm, it doesn't drop a flag at all?

Thanks,

Dave

mrthom1

  • 73 Posts
  • 1 Like
If I double click 6-8 times a couple flags are presented. Then you can drag one of the flags to a location along your route and use the option menu to continue making your desired route. As previously indicated the POI's for the line route will not be presented for download.

Stefanie, Marketing & Social Media

  • 404 Posts
  • 52 Likes
Are you making sure to "Save Preferences"? Also, if you right click on one of the flags and click the CONE looking icon a right slider will open. Double check that you have your alert type and confidence levels to "All reported" and you hit "Confirm".

Thank you,
Stefanie

mrthom1

  • 73 Posts
  • 1 Like
Stefanie,thank. Had clicked on the cone previously and saw my desired options correctly listed. Did not know I had to 'confirm" . looks like the pages instruction set has to be rewritten to match what is actually happening.
As I have posted in another thread ---
When I attempt to download the POI's I get the message 'Successfully changed POI alert settings! - NO TRAPS TO EXPORT" and the graphical of my route is rewritten to show as posted. If I use the "Circular" option as Dave suggested I am able to download all of the POI's in the 1200mile + circle (approx 10,000 POI's
"

mrthom1

  • 73 Posts
  • 1 Like
Please excuse the typing errors in above post. There does not appear to be a way to edit if necessary.

.

luvstefsd

  • 2 Posts
  • 0 Likes
No worries! :)

I'm glad you were able to download the POI's using the circular option. We'll look into the routing and see if we can figure out why nothing is being exported.

Thank you!!

grizzzzz

  • 5 Posts
  • 0 Likes
I am trying to make route with all my possible turns in it so i can have all the pois loaded to my Kenwood DNX9960. I start making make get to my destination,then go to save preferences and click there.When map reloads most of the route i have chosen are not displayed on map.I have tried to make this map several times with the same results whats the issue with this i don't know, as some of the map with poi's is there each time.
Firefox 11.0,mac 10.6.8,iphone 4
Regards
Dave

This reply was created from a merged topic originally titled
route.

Kiwikate

  • 8 Posts
  • 0 Likes
Getting back to the orginal problem - it used to work fine (year or two ago) so I still have a flag which I can move, but I can never put another flag down and if I delete the one I have it won't put a new one down. I only get 3 icons on Right click - no circle icon. All browsers. Last time it failed and failed and failed and then suddenly worked - it's like there's an error on the page - something broken. Very frustrating as I really need to update my alerts. Any ideas?
Thanks

Kiwikate

  • 8 Posts
  • 0 Likes
Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; Zune 4.7; BOIE8;ENUS)
Timestamp: Sat, 28 Apr 2012 04:32:55 UTC

Message: Exception thrown and not caught
Line: 16
Char: 15120
Code: 0
URI: https://ajax.googleapis.com/ajax/libs...

this error is shown for the page - please could you fix this - it's being going on for AGES

mrthom1

  • 73 Posts
  • 1 Like
luvstefsd said 1 month ago
"We'll look into the routing and see if we can figure out why nothing is being exported."

So when will this issue be resolved? There appears to be a number of posts related to this problem.....

Stefanie, Marketing & Social Media

  • 404 Posts
  • 52 Likes
Hey Guys,

Try doing circular routing for now. We haven't worked out the kinks routing alerts.

As soon as it's fixed for alerts by route I'll let you know.

Thank you,
Stefanie