I'm not able to log in!

  • Problem
  • Updated 2 years ago
  • Acknowledged
It says my session has ended and when I continue it says that the username or password is incorrect ..I could not log in yesterday either
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  • 1 Post
  • 0 Reply Likes
  • sad

Posted 6 years ago

  • 5
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Paul Stringer, Official Rep

  • 779 Posts
  • 33 Reply Likes
Official Response
When you login make sure you have cookies enabled or that you have any private / anonymous browser features disabled. This is often the cause of the session timeout.
Photo of Paul Stringer

Paul Stringer, Official Rep

  • 779 Posts
  • 33 Reply Likes
Official Response
If you have a lot of messages stored (several thousand) you are probably affected by the issue. We are working on a fix. For now attempting to login again shortly after your first attempt by clicking Login in the top right corner may work after 1 or 2 attempts