Longer Texts split

  • Question
  • Updated 5 years ago
My text messages are usually quite long (split into between 2 and 7 messages when sent). Will they always arrive at TMT split up or is there a way of putting them back together again? I'm on Orange.
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  • frustrated

Posted 6 years ago

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Paul Stringer, Official Rep

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Are they arriving as split up now in TMT? They shouldn't be because we do support long SMS and they should be being displayed as one single message. If not send your login information to support@treasuremytext.com and we'll look into it.
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Paul Stringer, Official Rep

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P.S. if you could include details of your make and model of phone as well that would be really useful.
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Paul I having this same issue today. What can I do to fix it.
Cingular (HTC) 3125 on AT&T (former Cingular) network.
Please advise.
Bobby Acker
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Paul Stringer, Official Rep

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Thanks for the info Laura, we found a problem where we don't put back together again your long messages properly. We think this is a problem with us and your phone (SE K800i). We're going to see what we can do!
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Paul Stringer, Official Rep

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Quick update on this. We've just got hold of a k800i for testing and we'll let you know the results.
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Paul Stringer, Official Rep

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We've tested it out and it annoyingly works fine. There maybe a setting somewhere which is different, we'll carry on further testing.
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Kerim Satirli

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I had the same (or at least a comparable) problem today:

I sent 2 long messages, both prefixed with the # sign, yet both showed up on my Twitter account (boo!) and both arrived split into pieces.

My phone is a XDA Flame and I have never had this problem before.
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Paul Stringer, Official Rep

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This is a separate issue. The first part of your message is sent to us twice, when this happens we bail out but I think we can do something about that. It happens very rarely but it does happen.
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Paul Stringer, Official Rep

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We are indeed tweeting private messages, hold off on that function until we fix it.
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Paul Stringer, Official Rep

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We have added a small fix for the problem you experienced Kerim, also now private messages should not be being tweeted. This fix doesn't relate to the problem Mudkin has which we're are still trying to replicate but without success.
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Paul Stringer, Official Rep

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Small but significant progress update. We have discovered that certain combinations of handset and network operator do not support the automatic formatting of long SMS that we use to put the messages back together. We are looking for a way to workaround the issue.
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Paul Stringer, Official Rep

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This ones going to be tricky. After more investigation there isn't much in the SMS we receive for us to be able to piece these back together reliably. The only solution for now seems to be to change handset. We'll try to think of a magic workaround.
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andrew

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I have a samsung impression and it is splitting long text messages. Any fix? thanks,
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Paul Stringer, Official Rep

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Hi there, we don't have a solution yet for this.