Message appearing blank

  • Problem
  • Updated 6 years ago
  • Solved
I have successfully sent many messages to treasuremytext. There is a sender who sends sms on my mobile in which each word is separated by a dot(.). I have forwarded these messages to treasuremytext, but these messages are appearing with blank text(nothing in it)
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Shees Abidi

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  • sad

Posted 6 years ago

  • 1
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Paul Stringer, Official Rep

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That is odd, we'll take a look and see if there's something wrong there. We'll post back once we've found anything out
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Shees Abidi

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Paul please let me know if you need any information from me like my ID or Password or something to analyse my problem and make your work easier.
These sms are very important for me.
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Paul Stringer, Official Rep

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Shees, could you send me your login details to support@treasuremytext.com and I'll take a look at the messages themselves and try and get an idea of why they might be showing up blank.
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Shees Abidi

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Paul,

I have forwarded my login details at this Id support@treasuremytext.com.
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Shees Abidi

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You are right Paul.
I installed Mozilla Firefox and now i am able to see the sms's.

I appreciate your quick responses and thanks for pointing out the fact that it was due to IE 6.0.
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Paul Stringer, Official Rep

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We don't actively test or support IE6 so this will be why this went unnoticed. The fix here is to use something like Firefox or upgrade to a newer IE. Glad we got to the bottom of it.