text stopped being saved

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
i have been an avid users for years with no problems, my phone crashed got a new phone, downloade the app was getting my messages, then nov 25th was the last time my message got saved automatically. I don't know what happened now I have to forward all my messages to the site.How do I resolve this.. I have a droid incredible 2 on verizon network live in the US
Photo of Rene


  • 3 Posts
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  • frustrated and angry

Posted 5 years ago

  • 1
Photo of Paul Stringer

Paul Stringer, Official Rep

  • 782 Posts
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Hi there,

Is the app installed on your new Android phone and is it activated OK and showing your username when you launch it. Also has your phone number changed or is it still the same.