When is a UK number not a UK number?

  • Problem
  • Updated 3 years ago
We're noticing a serious problem for some UK Treasuremytext users.

It seems that some networks charge users above the odds for texting our UK SMS number. Our number - a regular 07 number is a UK number, BUT it actually 'resides' in the Channel Islands. Some network operators class the Channel Islands as international even though they have the same +44 code and it looks like a UK number. Classing it as international enables them to charge 15-25p for every message that's sent to our regular UK number.

Some of our customers naturally think it's a standard UK number and assume it's covered in their SMS bundle. (We do warn people, but not everyone reads the *smallprint*, all the time). Some have gotten big bills when saving hundreds of SMS at Treasuremytext each month.

At Treasuremytext, we do not make any money from this nor do we have control over it. We use a reputable third party SMS gateway service who provides us with our numbers; it's the networks that have decided to profit from customers through exploiting this loop hole that the Channel Islands is somehow international.

We think this is pretty bad and want to lobby the networks to treat the Channel Islands with its UK +44 code as a regular UK +44 number.

We think it's normal for people not to be able to tell the difference between a UK +44 number and a 'international' +44 number. We think *everyone* thinks a +44 number is national and not international.

We think that telcos should not be allowed to charge differently for +44 numbers.

Therefore we think that the operators who chose to charge in this way are treating their customers really badly.

We think it sucks!

It's not just something that affects Treasuremytext users; people who use Twitter by SMS on these networks have also experienced similar issues. The following is a thread about the issue created by concerned Twitter users:
http://getsatisfaction.com/twitter/to...

What can we do about it?

Well, we can add better warnings for UK users when they sign up (in progress). We can complain to Ofcom and Watchdog. We can start a campaign.

We've set up a petition using Twitter. To sign - just follow us. http://www.twitter.com/44is44

We'll update progress on our complaints via that Twitter account. If you feel this practice by T-Mobile, Orange and 3 in the UK is unfair, please follow us on Twitter.
Photo of Katie Lips

Katie Lips, Official Rep

  • 105 Posts
  • 7 Reply Likes
  • annoyed

Posted 6 years ago

  • 1
Photo of smb

smb

  • 2 Posts
  • 0 Reply Likes
Or they can use www.delighta.com to backup their SMSs to their private google spreadsheet for free. delighta.com is in the process to giving people access to the entire google cloud service via SMS. All you have to do is register at delighta.com and then send SMSs to 1-408-357-4815 which is a continental US based phone number.
Photo of Katie Lips

Katie Lips, Official Rep

  • 105 Posts
  • 7 Reply Likes
@smb Please stop using this forum to spam your product.