[1] Update incompatible with System Mechanic

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  • Problem
  • Updated 2 years ago
Whatever Trend update this past week keeps saying it is incompatible with System Mechanic. and so will not update. I will not remove System Mechanic and this has never been a problem in the past. YOU NEED TO REVISE YOUR UPDATE TO BE COMPATIBLE WITH SYSTEM MECHANIC!
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TM_JB, Official Rep

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Posted 3 years ago

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TM_JB, Official Rep

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Hi there, I'm sorry for the frustration that you've experienced after the Trend Micro updated its Program and has detected System Mechanic as an incompatible software. Unfortunatly, you cannot install nor update your Trend Micro Product to its latest version unless you remove and uninstall the System Mechanic Program. 

This occurs because System Mechanic has the same module as our PC Health Checkup module which is now available with our Trend Micro Product. But rest assure that you may re-install the System Mechanic on your computer after you have updated and installed the latest version of Trend Micro. 

Take note that before you proceed on updating and/or installing your Trend Micro Product, kindly secure a copy of the installer for your System Mechanic so you can install it afterwards.

Please be informed that having two anti-virus programs on your computer would affect your computer's performance and also would cause your computer to be vulnerable from issues because of the conflict between two antiviruses.

I'll be including a link below which will assist you on removing the incompatible software on your computer: 
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1104107.aspx

Should you have any further concerns regarding this issue, kindly contact our support team.
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abay TM

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Hi there, System Mechanic might conflict with the Trend Micro PC Helth Check-Up.  Thus, System  Mechanic should be uninstalled first before you proceed in updating your Trend Micro program.

Here's the link on removing the conflicting software on your computer:
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1104107.aspx