Can't update the iPad version to the universal version.

I bought the iPad version some times ago but I can't update it anymore since the universal version is out...

What can I do?
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  • This reply was removed on 2012-01-28.
    see the change log
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  • I bought this game a while ago... Ever since it's universal, I have to buy it again.. Why???
    I can't update anymore, and the original Ipad version is gone..
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  • Rest assured that you will not have to buy it again. iPad update is impending as well. For now, ignore iTunes.
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  • Final answer for now is thus:
    The iPad update to 7.2 was turned down by Apple due to some new policies.
    Aside from being able to load it onto your phone, you're not missing much with the update.

    We prepared this message:

    "We regret that Apple's strict, newly-instated policies regarding product designations and updates has prevented us from executing our original plan - which was to provide a universal version of the game with a clear and uncluttered upgrade pathway for all owners of The 7th Guest. That is what our customers want, and also what we wanted to provide with this upgrade. Unfortunately, we were not permitted to do so in the manner we expected. The upgrade is really very minor, and we hope our fans who require a universal version of the app will be patient until we resolve the details with Apple through a future product update. If the new features, like game center integration, are really important to users, we respectfully suggest that at holiday sale prices; paying for the upgraded app is not a budget busting option."

    So in short: blame Apple!!!!
    and, we're working on it.
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  • Well, that blows... So since I paid $5.99 for the Ipad, I can now buy it again for $1.99 (if it's still that price) to get it back on my Ipad2.

    It's not the about, but the way how it's done..
    What if I buy it, and it gets replaced with something else.. and have to pay again..
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  • I did had contacted Apple last week, and they told me that there is no Ipad version anymore, since I asked for a refund..

    Here is the email.. and look also at the LAST sentence.....

    ---------------
    Hello Perry,

    Shannon here from the iTunes Store. I have just finished reading your request, and I want to let you know that I am here to help.

    I understand that you have purchased the game "The 7th Guest" and all of a sudden you are being prompted to purchase it again. I imagine that you are most eager to get to the bottom of this.

    Your request for a refund for "The 7th Guest" was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are final. This policy matches Apple's refund policies and provides protection for copyrighted materials.

    You can review the iTunes Store Terms of Sale for more information:
    http://www.apple.com/legal/itunes/us/...

    Another reason your refund was denied Perry, is the specific item you purchased, is not longer available on the iTunes Store. This is why we are also unable to allow you to re-download. If you wish to continue using this game, you will have to purchase it again.
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  • So I am a little confused now.
    Did you buy a new iPad and now cannot load the game onto it?
    Do you have a playable game and are just looking to update it?
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  • I had an Ipad, bought the game..
    Then my switchedto an Ipad2.. , laptop crashed so lost all my programs
    Reinstalled Itunes, Downloaded all the games I have back into my library.
    7th Guest I cannot download, since it's removed from the store..
    But I bought it... So I did a problem reports through the invoice it was on..
    And that's the response I got back. With the thought, "I will get a refund, so I can buy the newer version"
    But that's a No no from apple, since the game is not in the store anymore, so I need to buy it, before I am alowed to play it..

    So.... All I have is my invoice, and nothing else. Can't play the 7th guest with a plain invoice..

    Billed To: xxxxxxxxxxxx

    Item Number Description Unit Price

    1 The 7th Guest for iPad, v7.0, Seller: Trilobyte Games, LLC (12+)
    Write a Review Report a Problem $5.99
    2 Hidden in Time: Mirror Mirror HD, v1.0, Seller: Big Fish Games, Inc (4+)
    Write a Review Report a Problem $4.99
    3 Riven: The Sequel to Myst, v1.0, Seller: Cyan Worlds, Inc (9+)
    Write a Review Report a Problem $5.99

    Subtotal: $16.97
    Tax: $0.93

    Order Total: $17.90
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  • I sent you an e-mail earlier today. (Couldn't post here for some reason)
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  • Hi, I am in the same situation than Perry, Bought "The 7th Guest" for iPad. After upgrading to iOS 5 and a computer crash, I can not get the application anymore! I don't know exactly who is the responsible, but the reality is that users don't loose only the possibility of upgrades, but also to recover the application.

    I put in contact with apple and since the application I bought does not exist anymore for iPad I can not get my money back, nor to have the application without paying again for it...

    It is very sad that it is the user the one that loose in this cases.

    P.D. the information below is in spanish since I bought it to the spanish app store.

    Facturado a:
    xxxxxxxxxxxxxxxxxx

    Artículo Artistas Tipo Precio por unidad

    iA Writer, v1.3.7, Desarrollador: Information Architects Inc. (4+)
    Escribe una reseña Señalar un problema Information Architects, Inc. App 0,79 €
    The 7th Guest for iPad, v7.1, Desarrollador: Trilobyte Games, LLC (12+)
    Escribe una reseña Señalar un problema Trilobyte Games, LLC. App 1,59 €

    Total del pedido: 2,38 €
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  • I am also in a similar situation. I bought The 7th Guest for iPad a while back, never got around to playing it and needed the space. Following a recent crash and problem with my backup drives, I assumed I would be able to re-download it from itunes.

    Instead, I've been given a runaround by iTunes support, and they insist I must re-purchase it.

    I enjoyed playing the game very much, back when it origionally came out (20 years ago?!?!) and I really enjoy Infection. I understand that the fault is on iTunes and not Trilobyte, but I hope there will be some resolution to this soon, as I was really looking forward to playing it again.
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  • Hey everyone! We will be resubmitting T7G for iPad to Apple soon and anticipate their approval this time. I discussed the issue with an Apple rep and we came up with an acceptable plan. So, check iTunes in about 2 weeks!

    Thank you for your patience on this.
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  • The T7G for iPad 7.2 update is now available in iTunes. Please update soon as we'll have to remove this in a couple weeks.

    Thanks for you patience!
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  • I’m frustrated
    Hi John,

    Thank you for the effort that Trylobyte is doing. However if the app will be remove it in a couple of weeks it means that if I am going to buy a new iPad, for example, then I will not be able to get this app again. I paid for it once, why do I have to pay for it twice?

    I would really appreciate if someone could explain me what is happening. I have been talking with Apple and all they can say is... Nothing!!! You can upload the app but only for a couple of weeks... So if I want to play "The 7th Guest" in the future I have to buy the universal app... Ok... it is only 4 euros I think, not a big issue... But if I have to do this with ALL the apps I buy... Then it is a really big issue.
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