I’m puzzled

SX player not starting at cue time

We've just launched a 4th channel (yay!) and are beginning to run into scheduling issues when we send autopilot. We have an SX4 server, but when we're playing digital files, the server isn't jumping to the cue time to start playing the digital file. It starts playing the file at the beginning, and then switches at the start time. Our control module host for the SX4 is AdtecEdjeCM, but the Control Module Set for the player is SXPlayerCM. We are currently running Cablecast version 4.9.1 build 111.
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