How exactly is a data "session" defined? (minimum data charge)

  • Question
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Photo of rasha808R

rasha808

  • 5 Posts
  • 0 Likes

Posted 3 years ago

  • 1
Photo of Ninty

Ninty

  • 38 Posts
  • 0 Likes
Hi rasha808!

Tru bills in increments of 100 KB. The rates, of course, depend on your currency and your country. :)
Photo of rasha808R

rasha808

  • 5 Posts
  • 0 Likes
Thanks Josh. Apparently you know even less than I do about this. Or else you can't read.
Photo of Ninty

Ninty

  • 38 Posts
  • 0 Likes
Hi again rasha808!

I must apologize if I misunderstood your question. I thought you were asking what the minimum data session is for Tru SIM as far as how you are billed, which would be 100 KB. :)
Photo of rasha808R

rasha808

  • 5 Posts
  • 0 Likes
I understand that data is billed "per session" with a 100KB minimum - that much is very clear.

But "session" is not defined. Which is why I asked: How exactly is a data "session" defined?

I.e., when does one start, and when does it stop?
Photo of Ninty

Ninty

  • 38 Posts
  • 0 Likes
Well as you know, your device is capable of receiving information such as news, entertainment, sports updates, stock quotes, etc. and may be able to browse the Internet, and/or download applications. By performing any of these actions with your wireless device, you essentially are engaging in a data session.

The session ends when you end the running application or applications. This is why it's a good idea to turn off "background data" on smartphones so you're not constantly using data.

I hope that helps! :)
Photo of rasha808R

rasha808

  • 5 Posts
  • 0 Likes
Thank you that is more helpful, though still a little vague. I was hoping for a more concise, technical definition of a session corresponding to how you actually calculate them for billing purposes on the back end.

Does a single data session continue as long as there are any TCP/IP ports open in apps on the phone?

Is there a timeout period that terminates a session if no data is transferred within that period?
Photo of Ninty

Ninty

  • 38 Posts
  • 0 Likes
I don't work for Tru, so I can't tell you exactly how it's billed, but I can tell you that I haven't been billed for anything once I've closed any application that uses the web on my account and disable the background data. If I leave my background data turned on, however, I am billed whenever any kind of syncing is taking place as data is transferred.

As far as I can tell (and I don't know if this is accurate or not), there is no timeout period per se, but it also depends on your phone settings (i.e. if you have a data-management application on your device, etc.) and how often you have your information set to sync (if you have it set at all). So it does appear (in my experience) to continue the session as long as TCP/IP ports are open in certain applications unless you have background data turned off.

Keep in mind I'm just telling you what I've seen on my Tru SIM account and my device. To make sure this is accurate (as I don't want to mislead you or provide any wrong information), I'd contact Tru directly at help@truphone.com. :)
Photo of rasha808R

rasha808

  • 5 Posts
  • 0 Likes
Thanks for the info, Josh.
Sorry about my snarkage earlier :-(

:-)
Photo of Ninty

Ninty

  • 38 Posts
  • 0 Likes
Haha that's okay :) I know being misunderstood can be frustrating!
Photo of Damion MillikenDM

Damion Milliken

  • 28 Posts
  • 0 Likes
Hi Guys,

It's actually a good question. If I open a web browser on my smartphone, draw down 20 kb of data, spend 5 minutes (or 2, or 10, or 15, etc.) reading, and then draw down another 20 kb of data by clicking 'next', would this be 1 session or 2? When roaming, the cost differential is quite a lot, as this equates to 100 kb of paid data, or 200 kb of paid data.

This conversation is no longer open for comments or replies.