Locked out of account, can't get password email reset, just get autoresponder messages that are useless from email, help!

  • Question
  • Updated 1 year ago
Hi,

you've locked me out of my account, said too many attempted logins, which didn't come from me, I assume I was hacked or someone tried to hack me or your system is somehow borked.

my name is @petequily

I've tried several times over 2 days to get you to email me a new password, and you haven't. Now when i try that you say "We've temporarily locked your ability to reset passwords. Please chillax for a few, then try again."

well i've chillaxed for several hours and nothing has happened. I've tried it again, still can't do it.

I've tried emailing twitter support several times and i just get totally useless autoresponder messages instead of real help.

Help.

Pete
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  • frustrated, irritated

Posted 6 years ago

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brownpau

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Same here, got locked out of my account this afternoon, unable to log in with the correct username and password tonight, and the password reset emails thrown an "Oh, snap, we couldn't find you!" error, though my account @brownpau is right there.
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brownpau

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Working for me now, but at some point my password reverted. Some kind of redundant db sync got laggy somewhere along the way.
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Maurice Jones

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How did it let you back in? Ive been having this problem for a week and all I keep getting is autoresponder messages that arent helping.
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Haneen Alamlih

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would u please tell us.. How did it let you back in?
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Vanessa Justiniano

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i cant login aswell i need help my twitter account is okayvane
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Vanessa Justiniano

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please help me acess my account.
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and it makes it worse when you get autoresponder messages that basically tell you what you already know, you're screwed, here's probably the reason, but don't fix it or tell you how to do it. I can't login to twitter help because my login doesn't work. but you can't access twitter help unless you login.

who the hell thought up that moronic idea with no option for people who can't login?
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to make matters worse I get another autoresponder email, this one saying
"You can review the status of your request and add additional comments by following this link"

and when you get to the link you HAVE to login, there are no other options.

BUT my problem is I can't login. Who the hell thought up that user hostile system? a former microsoft usability employee? Sadist? clueless?
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I created another account on twitter http://twitter.com/lockedoutpeteq

to hopefully try to get someone at twitters attention to my problem, I'm
still locked out, still no response from twitter other than form mail autoresponders.
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a

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I have this exact same problem!! I'm @flashgirl - Twitter - PLEASE let me back in ! I did not do this - Tweetdeck wouldn't take my new password, and now it's locked me out!!! Thanks, Andrea
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Irene S. Levine

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I hate the same problem @irenelevine
This happened after my account was hijacked and I changed my password
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got back in
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Haneen Alamlih

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how did u get back in ?? i have the same problem!
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Vanessa Justiniano

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how did you get back in please help me , my account is @okayvane
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Matt Brickner

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same prob. very frustrating. i've waited days and haven't been able to get a new password sent or been able to login. very annoying.
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DrMarty01

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So, my account was hacked, I changed my pw, and I'm now on day two of being locked out. If anyone can help, I'd appreciate it.
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Faith Angeli Pararuan Estalilla

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I have the same problem with Andrea... I changed my password because it seems that my account @faithielicious has been sending DM's to the people i follow directing them to some links, so then i changed my password, when i tried to validate my account to Tweetdeck and to my other twitter apps. it failed a lotta times then i got locked out... i hate this i'm having twitter withdrawals!!!!

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Larry

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Same problem...looks like no one at Twitter cares which would tells me I probably shouldn't care about being on Twitter. If I responded to my customers like this, I would soon be out of business!
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DrMarty01

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I'm in now. I have no idea why.
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dwmillerard

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I am having the same problem. Please help. @dwmillerard
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cmcarmean

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Same here. Account hacked last week, changed pswd, all fine...then Twitter locked me out. I can reset pswd and using token, get in...but never login.
Come on Twitter, fix this for entire community of users locked out!
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eyeglassespeople

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i can not reset my password also.
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secondgo50

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Hello, change your password on your mail account, it's possible that both have been compromised, especially, if you have the same passwords.

20,000 twitter accounts have been hacked this Christmas by one person. There are probably other hackers but this particular one is making himself known, hence how i know how many accounts have been hacked. This is really not a good time for twitter support to go on a 10 day holiday. Absolutely ridiculous.

From Wiki, a guide to password strength... http://en.wikipedia.org/wiki/Password...

Scroll down to "Guidelines for strong passwords"
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secondgo50

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Absolutely ridiculous, the guy who is hacking all the accounts is still active on Twitter! If this isn't sorted within the next few days i'm moving over to Facebook.

"Twitter monitors but is not active in this community." Which community are they active in then?
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siauling

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http://www.clickonf5.org/6290/how-to-... -------- this site help me out
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blackbeauty6866

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I'm having the same problem. I got locked out yesterday after trying to login to my account which I have done for over 2 years without a problem. I sent for a password reset, but got this error message: "Oh, snap, we couldn't find you!" Then another message: "We've temporarily locked your ability to reset passwords. Please chillax for a few, then try again." Well hell, I've been chillax'n for 24 hours and still can't get into my account. This is ridiculous. I even sent the Twitter support team my problem and in return I received this auto-responder message that didn't help me one bit. This is so freaking ridiculous! If anyone know a better way please help! I hate to create another Twitter account.
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Haneen Alamlih

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i am having the exact same problem ..can u help me?! my name is: @HaneenFawzi ..please!!
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shreya

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this is what happening to me since tommorrow someone help me
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Margaret Medrecki

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8 days ago I was temporarily locked out of my facebook account (August 21, 2012). I don't think I did anything wrong. I just uploaded pictures from my recent trip to Poland and friend a few people from that trip (maybe 15 people?). I have no other way of reaching these people. I have uploaded my passport as a government issued ID and still nothing. I know I'm not the only one that has this problem. I created a petition to facebook: http://www.change.org/petitions/faceb... to address their lack of concern for the people that use facebook because they have no way to contact them without getting automated responses. If you have time out of your day please sign this petition and pass it on!
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Haneen Alamlih

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l am also looked out my name is @HaneenFawzi ..how can i sign in agin?? please help me..
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Amanda plata

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Im now on day 6 of my lock out & im going insane. I really think their is no way out. I feel as ifI mighy need to just make another account, however, I would hate to start all over
.... if anyone out there has a solution PLEASE bail us out!
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DJ Quietmind

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PEOPLE, PEOPLE, LISTEN TO ME!
I had the exact... same... problem that you all did: locked out on Twitter and pissed at the continuous circle of bullshit that their troubleshooting brought.
I found a website that suggested something and damned if it didn't work perfectly.

On your computer, instead of going to Twitter.com...
...go to https://mobile.twitter.com

That's the "mobile version" of the site, which our computers read differently.
I was able to reset my password around the lock and get everything squared away with absolutely no problems. Try it and if it works, @DJQuietmind and thank me.
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Narn

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didn't work for me, still doesn't like my password and am not getting reset password emails.
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jefri rustam aji

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DANKE!
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Suleiman Ngondi

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Hello this solution worked for me! Try these solutions below.

Here is what you can do to work around this block:

From a computer, change the URL of Twitter FROM: http://www.twitter.com TO: http://m.twitter.com (which is the mobile site – NOTE: you might get a security alert about a certificate not being valid)
Try logging in using the mobile version of the Twitter site (see above: http://m.twitter.com) with your usual login and password. (Note: you can also try http://mobile.twitter.com)
If you can log in using that mobile site, simply remove the “m” from the URL (making it http://twitter.com) and you should be good to go and already logged in! If you still can’t login, read on for more information.

More info from http://www.hightechdad.com/2010/03/01...