Twitter Known Issues | Twitter Customer Community

New Post

Find out what's wrong with Twitter: if you're experiencing problems using Twitter, please visit the Known Issues section of our Help Resources:

http://help.twitter.com/forums/31935/...

We try to keep people up to date about well known issues that we're working to resolve. You can also see updates from Engineering here:

http://status.twitter.com

Thanks!

697 Posts
346 Reply Likes
happy

Posted 6 years ago

1
42

11 Posts
0 Reply Likes

I fear the "fail whale"!

Comment

9 Posts
0 Reply Likes

Tried all of that online resources to try and stop "Barrage of texts from twitter despite being deactivated". Direct messages to support desk didn't help either.

Meanwhile we continue to get spammed by vodafone with twitter messages despite all efforts. Bad idea to link mobile to Twitter in hindsight.

Comment

2009-04-13T17:11:02+00:00

3 Posts
0 Reply Likes

I agree, but I did enjoy it BEFORE the problem with the duplicate txt messages started, hope they get it FIXED real soon!!!!!!!

0

2009-06-18T13:56:16+00:00

1 Post
0 Reply Likes

I was having the same problem. I went to the user's profile and took off the device updates from there instead of my 'following' list. It's worked so far...

0

2009-07-06T10:15:34+00:00

Brenda Bourgeois

2 Posts
0 Reply Likes

For some reason my account has been suspended. I get at least 50 text messages from someone following me on twitter a day who is sending updates about a game he is playing! It is driving me flipping crazy!! I have sent 3 requests to Twitter asking to reactivate my account, asking why it is suspended, to cancel my account and I am getting no help at all. I can't go to my account, I can't change preferences, nothing. Any suggestions? I've asked the person who is following me to quit following me and he says it won't let him. ?? I'm so unhappy with this!

0

1 Post
0 Reply Likes

every time I try to open Twitter, I get a file download prompt from twitter, and when I choose cancel- the page closes.

what's going on?

Comment

2009-06-04T05:06:01+00:00

1 Post
0 Reply Likes

Wendy - did you ever find out what the problem was? I am having the same problem! Cannot even open Twitter?

0

2009-06-25T14:53:34+00:00

3 Posts
0 Reply Likes

I thought it was my computer. So it's twitter doing that. I've been having that problem too.

0

4 Posts
0 Reply Likes

I can't restore my account even though the problem was marked as solved, it's not! The link in the verification email takes me back to Twitter and a drop down says "Sorry, we couldn't verify that you requested an account restoration."

What am I supposed to do now?!

Comment

2 Posts
0 Reply Likes

why is my account suspended? i ́ve done nothing bad! that sucks...

Comment

2009-05-29T09:41:01+00:00

2 Posts
0 Reply Likes

how do you know when it's suspended??? i keep getting an error message when i sign in

0

2 Posts
0 Reply Likes

I have not been able to access my account for three days. I have sent numerous e-mails to support@twitter.com and I have received absolutely zero responses. Furthermore, this is the fourth time this has happened in the last four weeks.

The "known issue" section of the site is worthless because it appears that Twitter has known about various issues for months and yet these issues continue to happen. In addition, the only way to contact Twitter for support (if you cannot login to your account) is to send an e-mail to support@twitter.com. However, as I stated above, nobody responds to e-mails.

Twitter has the WORST user service I have experienced.

Comment

Jerome van Passel

3 Posts
0 Reply Likes

My account is still suspended all dough ¿Twitter Support? Send me a mail about a week ago "That they are looking into the matter".

When do I get my account back? I don not want to create a new account as suggested by many Twitter with the same problem, I want to use the account I had.

It's very frustrating not to be able to contact Twitter directly,.....

My account is/was PhotoSpain.

Comment

3 Posts
0 Reply Likes

im sick of this site.cant cll for help.the email supportis worse then ever.getting tired of it

Comment

2009-07-01T11:49:45+00:00

2 Posts
0 Reply Likes

Amen to that. You really don't get help for your problem.

0

13 Posts
0 Reply Likes

I just can add myself up for the "frustrated" people. I am sure there are thousands already.
Some of them dont even bother to write on this posts because they understand the overestimation of this entire system.

If you look at any account page of Twitter you can come with some interesting ideas and answer as well.

I can understand "keeping it simple" is useful for traffic. But not for the user!
I understand background images are big files. But twitter is UNABLE to find a solution for this.
I understand there are limitation (for people with followers under 2000) but what about users with 600.000 followers? They dont even bother following others LOL.

Overall, there are so much things to say about twitter but in most part is a bad joke.
When you say Twitter you can say this in related keywords:
rules, bugs, bad staff, few staff, useless traffic, pointless traffic, very limited interface

maybe I can add here a pro keyword: a lot of people involved in it.

After several posts, I dont even know how to rate my response. I guess it would be "frustrated" too, in respect for others who did care about Twitter by: joining, working up their followers, joining multiple accounts for each crazy idea: tweetburner.com, friendfeed.com, revtwt.com, tweetlater.com, twitbacks.com etc...

A story that started good and ended sad: Twitter.

Comment

2009-07-30T15:19:47+00:00

Sidney Friedman

4 Posts
0 Reply Likes

I agree with you. My main problem is that there is no support for twitter other then public forums. I've sent several requests for help, after thouroughly reading the help sections, and all they do is send back a page of links to the sections I've already read.

0

10 Posts
0 Reply Likes

I agree, Pop M. Great concept, and the far-and-away leading brand in the micro-blog market. But Twitter is seemingly incapable of resolving the most-basic of problems ... and Twitter "support," beyond the worthless auto-replies that their support-ticket system generates, is non-existent.

Move on seems the best solution. There are myriad other micro-blogs, hopefully better, whose brands and services are more deserving of support from users, in my opinion.

Comment

13 Posts
0 Reply Likes

Haha that's pretty all about .... "Get Satisfaction"

If you need one go search for the "SATISFACTION" movie on youtube. Guaranteed more satisfaction in that.

Comment

10 Posts
0 Reply Likes

Hi Pop,

LOL. Well, after fruitless weeks of trying to get anything from Twitter "support" (just needed the password reset to be sent to me ... not rocket science) in about an hour and a half my problem is solved. All HTML and images are updated on our company Web site, and our newsfeeds won't be at posted at www.twitter.com/Yellotools. They'll be at http://yellotools.blogspot.com.

The easy solutions are always the best.

Cheers,

Jim

Comment

11 Posts
0 Reply Likes

Texas-Jim, you may also want to experiment with posterous (www.posterous.com) for your blog. it's dead simple to get started -- basically, an e-mail to post@posterous.com gets you started.

As for this supposed Twiiter support...I think it's shameful that both Twitter and Facebook signed up for Get Satisfaction and don't use it.

Comment

13 Posts
0 Reply Likes

Well you know what I think folks? That they are soooo darn busy suspending accounts that they cant have a lunch break.

This is funny after all. To see "the big guys" dieing under their own rules. Eating up their life.

How stupid can you be? Ask Twitter....

Comment

10 Posts
0 Reply Likes

Thanks for the tip, Roto. Since nothing I would say or write could be of interest to anyone, I don't actually blog :^)

For me it's a way of posting company press notices where editors of our industry magazines can subscribe to the feeds ... it also gets us some backlinks.

Blogspot seems a good vehicle for that, but it's great to have fallbacks. So thanks again for the tip.

Best Regards,

Jim

Comment

10 Posts
0 Reply Likes

Hi Pop,

My theory on Twitter (Skype, too) is that these companies need to hire more marketing people and fewer prop-heads. They come up with great products but can't seem to penetrate the market with a model that makes money. Any moron can give stuff away.

So they implode under the weight of their own "success."

It's a repeating senario in Webland, it seems. Folks figure that once they have eyeballs they can convert that into revenue. Stupid. Unless you have a revenue plan going in, that's based on some tangibles, then why do it?

Opertating at a loss to grab market-share in existing markets violates anti-trust. I think we need laws to protect emerging markets as well. Folks give this stuff away and both create and destroy their market at the same time. Because it makes it even tougher for money-making companies to enter with a fee-based service when some bonehead has gone before them with a free one .. and created a large user-base ... and then turns consumers off to the concept because the category is branded as junk due to poor support.

Irks me. But what can you do.

Jim

Comment

13 Posts
0 Reply Likes

Jim,

The only reason this company exists is because the "freebie" era has evolved so bluntly these days and its evolving because of so many scams getting borne each day.

The fact that "every moron" give freebies away is somewhat erroneous, it's a way of marketing things. So they are not so stupid after all. But rather racists.

Probably this week they suspend accounts from Iran/Irak. Next week from Hungary, and so on. The only thing about this is they suspend accounts from weaker countries with little or no laws against Internet piracy/fraud.

This strategy has been applied before on some other big companies, and it seems that always brings success to the owners of the companies.

You talk about success? What kind of success is this? Less than 100 people working for the entire world. I bet they forgot when they saw the last sunrise. Even I became obsessed by this thing called Twitter at some point.

As you can see their major problem is THE LAW. If they would had a solid staff in defending their "brand", there should be fewer "Twit-" domains that are all related to their own. But what can 47 or something people do all they long?

They are 200 years back with the work. I bet they got some mind issues already because you cant just plugin to this system 24h a day. Some desperately need a break.

So you will see support on twitter when all the infected stuff would be changed. I guess that will never happen, and this would be the main reason for their failure.

Comment

4 Posts
0 Reply Likes

I have been trying to log in for 6 hours. My account has been suspended for no reason. I have submitted a support ticket and have only received canned responses. This is ridiculous. VERY poor customer service. http://twitter.com/MomMaven

Comment

6533 Posts
1129 Reply Likes

There have been updates on the Twitter Status blog the past couple of days that some may find interesting.

For accounts that were recently suspended for seemingly no reason:
http://status.twitter.com/post/115418...

For accounts that have trouble updating profile images or accounts that can't seem to log in successfully:
http://status.twitter.com/post/116659...

I suggest checking the status blog for updates since they usually post info there. http://status.twitter.com

Or you can also follow @twitter at http://twitter.com/twitter because it eventually gets updated with links to new blogposts on the Status Blog.

Comment

3 Posts
0 Reply Likes

My Account has also been suspended! completely out of the blue, i've just written a blog post about this http://papermashup.com leave your feedback so we can put pressure on twitter to reinstate the suspended accounts, its a outrage! customer service is poor. Not got satisfaction!!!

Comment

2 Posts
0 Reply Likes

Twitter is becoming a waste of energy. As everyone says they do not respond to anything. The website is virtually unusable too.

Comment

10 Posts
0 Reply Likes

Twitter finally came through. A support rep manually reset my password and sent it to me by email.

Got Satisfaction!

Comment

2 Posts
0 Reply Likes

I keep getting an error that I updated too much. I only did 100 times. your support site said I updated 1,000 times! please help, I am very frustrated.

Comment

3 Posts
0 Reply Likes

The failure of the flash widget should also be addressed by Twitter. Trying to use it or log on gives "This method requires a GET". What good is that? Many have reported, but Twitter does nothing.,

Comment

3 Posts
0 Reply Likes

My account suspension is making me crazy no end. Wammo! Suspended, no explanation (except for the support spam they send out), no response to my tickets (which all say "solved"), UGH. Its enough to make me wanna go choke a bluebird.

Comment

<<
<
1
2
3
>
>>

<<
<
1
2
3
>
>>