Images won't upload or links be inserted on Chrome.

  • Problem
  • Updated 2 years ago
  • In Progress
I've had an issue reported by a couple of our bloggers who have said that they have struggled to upload images using Chrome on their personal laptop at home, although they don't have any issue when doing so from our office. It seems like once they've selected the image they want to upload and insert on their blog, they get the "uploading please wait" message, but nothing happens. It seems similar to this post, but affecting Chrome: https://getsatisfaction.com/saymedia/...

They have also reported issues trying to insert links in their posts, they can go through the whole process of adding the link, but the links do not appear in the post.

They have said that this issue has only risen in the last two weeks.

I have tried to reproduce the error on my home laptop using both Firefox and Chrome, but I wasn't able to.

I have asked them both to try the same actions using Firefox, and everything worked fine for them, so they can use it for now, but are there any similar known issues on Chrome, or has anyone else faced similar issues, and how did you get it resolved?

Thank you for any help you could bring.

  • 12 Posts
  • 1 Like

Posted 2 years ago

  • 2

Colleen, Typepad Community & Support

  • 790 Posts
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Hi there! We've heard of a similar issue happening in Internet Explorer 9 but I don't think I've seen this myself in Chrome. Are they using the latest version? Did this start happening after they made any changes in the browser, like changing the security settings?

  • 12 Posts
  • 1 Like
Hi Colleen, and sorry for the delay in getting back to you.

It doesn't seem like that the guys who reported the issue had made any changes to their browsers or laptops prior to this happening, and from what they're telling me, they are using the latest version of Chrome.

I did a search on here before posting and saw the IE issue, but couldn't see anything affecting Chrome, so I was hoping that maybe someone else had experienced similar issues.

Colleen, Typepad Community & Support

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Since it sounds like the editor works ok for them in another browser on the same computer (you mentioned Firefox working ok), I do think it's probably an issue with Chrome. A good troubleshooting step is to have them clear their browser's cookies and cache to see if that helps:

http://help.typepad.com/clear-browser...

If the problem persists, they can always reach us directly at support@typepad.com so we can get more info about what they're seeing and help one-on-one.

  • 12 Posts
  • 1 Like
Colleen,

Thank you for your reply. I have passed on your suggestions and ask the guys to let me know if they try this and how it affects the issue. I'll submit a ticket from Typepad in case the issue persists despite clearing cache and cookies. I also suggested to temporarily disable any add-ons they might have on Chrome, see whether this resolve the issue, and re-enable them one by one, testing in the process. This might give us a bit more of an idea of whether this might be the problem.

Thank you for your help with this.

Wendy Bond

  • 8 Posts
  • 0 Likes
I have had problems like this for the past 3 months and nothing suggested has worked. Now I am getting spam ALL THE TIME!!! I am NOT using my blog because of this and going to be cancelled my Typepad account. Sorry!!!

Colleen, Typepad Community & Support

  • 790 Posts
  • 62 Likes
Hi Wendy! We'd hate to see you go because of an issue like this. Have you reached out via a support ticket? That will enable us to work with you one on one. Just click the Help link in your account to get started.

Wendy Bond

  • 8 Posts
  • 0 Likes
I had and did get some ideas on what I should try to fix it but didn't work. But no one has ever called me???

Colleen, Typepad Community & Support

  • 790 Posts
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We don't offer phone support at this time. However, if you can go ahead and reply back on your help ticket, we'll be happy to continue assisting there. Thanks!

Marlene Ferreira

  • 5 Posts
  • 0 Likes
i just started using a new laptop with windows 7 and new internet explorer and images won't load. Have divulged to using my old laptop for blog. really aggrevating. don't know what to do about it.

Kymberlie, Official Rep

  • 996 Posts
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Hi Marlene,

Thanks for contacting us. Are you using Internet Explorer 9 by any chance?

If you're using Internet Explorer 9, you'll need to enable compatibility mode and try disabling the "Tracking Protection" feature. Tracking Protection is under Safety in Internet Explorer 9. We have more information on this here.

I hope this helps. Please let us know if there is anything else we can do for you.

Thanks,
Kymberlie

Marlene Ferreira

  • 5 Posts
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Hi Kymberlie. Before I got your note, I read somewhere that Explorer 9 could be the problem, so I just uninstalled the update and reverted back to Explorer 8 and that solved my problems. But I'll make a note of this because sooner of later will probably have to start using Explorer 9

Melanie, Community Manager

  • 373 Posts
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Hi Marlene!

I'm really glad you were able to get it working! Using compatibility mode in Internet Explorer 9 should work for you, so if you end up needing to upgrade, just try that. If you have any problems, just let us know and we'll be happy to help!

Cheers,
Melanie

Siri

  • 2 Posts
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I'm suddenly having this problem too, directly related to Explorer 9. How do I uninstall the update? I want to get back to posting pictures!

Siri

  • 2 Posts
  • 0 Likes
OK, I uninstalled the Explorer 9 update and everything is working smoothly again. Strange!

Marlene Ferreira

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Hi everybody. i decided to re-install explorer 9 and do what Kymberlie told me to do and it works. I am using compatibility mode and i put the protected mode off too because my virus program takes care of that. have had no problems. Marlene

Kymberlie, Official Rep

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We're glad to hear that this is working for everyone!

compto35

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I ran into the same issue today. I went into my Chrome prefs and cleared my download history, emptied my cache, and deleted my cookies back to 'The beginning of time.' The issue seems to have cleared up now.

Kymberlie, Official Rep

  • 996 Posts
  • 35 Likes
Hi there,

We're so glad to hear that this resolved the issue. Please let us know if there is anything else we can do for you.

Thanks,
Kymberlie