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Verification

Something is wrong with your identity verification system. It failed me after 2 tries. Are you guys still having problem verifying people? Can't you verify people different ways?
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  • We are not currently experiencing issues with our identity verificaton process. Being an online finance company, ID theft is an issue we take very seriously. We use many industry leading systems and procedures to try to ensure the person applying is who they really are. The system we use to generate questions to authenticate your identity are pulled from various databases. So there could be a few reasons for your situation:

    1) You aren't who you say you are (of course, this isn't the situation in your case).

    2) There could be some incorrect information on your credit history or other public databases like state auditor sites (for real estate) or DMV information. If those databases aren't updated properly (which really depends on the state) then you may have been presented with outdated questions and answers. Unfortunately there's nothing we can do about this other than inform the company who runs this verification system.

    3) The questions were too difficult. We try to ask questions that they aren't so easy that anyone can figure it out (e.g. "What's your last name?") or so difficult that you can't answer them even if you really are who you say you are (e.g. "What is the license plate # of your uncle thrice removed?").

    Please understand this is a sensitive topic to discuss over a public forum. It also weakens our fraud prevention procedures if we keep giving everyone multiple "second chances". But we're always looking for ways to improve. Send an email to CustomerService@up2drive.com with your full name, your state, and the date you applied (no social security # over email please) and we'll see what happened. I'm not sure what the outcome will be, but we'll make our best effort to get you more information.
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