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I’m confused, frustrated

Why does UPS hate apartment-dwellers?

I live in a secure apartment building. UPS people simply leave an InfoNotice rather than making any attempt to enter the building or contact me. For example, I stayed home all day today because I was expecting the package. The UPS guy could have simply knocked on the door or called me, but instead he just left a notice and fled. I found the InfoNotice hours later when I got the mail.

It drives me crazy. USPS and DHL have no problem entering the building or leaving packages - why does UPS? Can UPS make it policy to at least TRY to get into the building or phone the package's recipient?
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  • The same thing happened to me. They left three notices of attempt to deliver and posted it to the outside of a main entrance to the condo buidling. Now I am supposed to go to a sevice center to pick it up, not open on the weekends. The address of the service center cannot be located on the website. The operator talked so fast she garbled the hours the service center is open. The USPS always came to the door to try to deliver. They never left notes stuck to the outside of a building entrance I seldom used, as I entered through a back door to the building.

    They like to pick up packages less than they like to deliver. All sorts of information on their web site about getting packages picked up, none about where to pick up packages they failed to deliver.

    It is the second time the gift from a relative has been sent next day air and not delivered. The first time I called the service center after I found a notice stuck to the outside of my building of the third delivery, heard that the package had been sent back more than five hundred miles. It seems like a waste of fuel for this system. If USPS delivers and I am not here, they leave a note on my home door, and then I go about 3/4 of a mile to pick up the package at the post office that is open on Saturdays. To get a $100 gift certificate that has already traveled about 2000 miles via UPS I might need to drive about ten miles in rush hour traffic after work in an area almost shut down by gridlock during rush hour. To get the exact hours of operation, I might need to call the operator again and ask her to speak clearly.
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  • This reply was removed on 2009-07-28.
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  • I have had so many more problems with getting my packages from UPS than I have ever had with other carriers. I have begun sending "complaining" (friendly "complaining,") emails to the business I purchase from. I have found that if I explain my UPS problems and ask for other delivery options that I get a decent response. I don't know if anything ever happens with what I send, but I always hear that my "concerns" will be sent to the "shipping department." I figure if I do it enough maybe just one time it will get to someone who matters.
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    FIRST OF ALL...if none of you have EVER worked at UPS...then shut the $@&! up....UPS drivers are the hardest worked ppl you can find next to guys that work on oil rigs...I would know since I have done both...do you realize that on average a UPS drivers planned day is at least 13 hrs....but these guys bust their asses making over 200 stops a day plus more stops to pick up pkgs and are not even expected to take more than 9 ours to do 13 to 15 hrs of work...an average size UPS center gets 7000 to 9000 EVERYDAY...and usually only bring back around 50 total pkg on a bad day from all those, so unless you want to go become a UPS driver first before talking this shit maybe you should STFU...and for ppl that live in apts...think about this...if you were given an allowed time of 10 fucking minutes to deliver 10 to 20 pkgs to different apts in a building where most ppl arent even home...would you be able to carry them all around with you...and 99% of ppl at apts take like 3 minutes to open the damn door anyways...so add that up..on average of 15 pkgs per building at 3 minutes a pkg is what....45 minutes for ONE DAMN APT BUILDING...and they are expected to do that in no more than 5 minutes...STFU and learn something before you spout your ignorant nonsense...go work for UPS during christmas one year...you will more than likely never FUCKING COMPLAIN AGAIN!!!
    • woah dude. deep breathes. no one is questioning the work ethic of you typical UPS driver. Just think the system could use some work. At the end of the date people need a way to get their packages and UPS as a company can make that pretty difficult. Customer service is important for any business. deep breathes.
    • And why are you telling the people who pay to use that service and are promised specific terms of services that aren't being met to STFU? Obviously there is a problem here but it's not the customer, it's management. So maybe you should unload your anger on them and not the general public?
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  • Richard,

    It sounds like your answer to the original poster's inquiry is "under staffing"? Understand that (at least for me) it is not a problem with the drivers, it is a problem with the company's policies. In fact, my addition to the post was in hopes that someone from the company might one day see it an provide a thoughtful response.

    I know the company battles the theft v. convenience issue; personally, however, I would prefer to take that liability on myself by signing the release and taking my chances. As a personal choice, I would not sign the release for a $700 computer, but I would sign it for my $15 Amazon purchase--the risk of loss is worth the time and effort when compared to driving all the way to the facility to pick up such an inexpensive item.

    I understand that I do not know the inner-workings of UPS, but it seems that allowing a signature and release would ease the burden placed on drivers by not requiring a third delivery attempt.

    As a side note, I applaud your fervor for your (either current or former) company, but your presentation of the matter certainly does not garner a significant amount of empathy. Having met several UPS drivers over the years, however, I do respect what they do. Particularly regarding your description of what the company requires, they are generally likable people who are worth of empathy and appreciation.
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  • At Richard, I understand what it is your saying but at the same time you are in the buissness of customer service. I am waiting for medicine that I need desperately and because the driver does not want to make an attempt to get in the building I may have to go without for the time being. I really think it sucks. You have to remember we are PAYING YOU FOR A SERVICE! If you are unhappy working in customer service perhaps you should pursue another carreer. God bless!
    Not to mention FED EX never seems to have trouble getting into the building!
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