Big Box. Little Packing Material.

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  • Problem
  • Updated 6 years ago
I received my Yamaha RX-V371 receiver very quickly. However, it was packed in a huge box with only three pieces of hard foam packing. It was NOT secured within the larger box. The receiver had to have been bounced around quite a bit during shippment from Ohio via UPS. I have not hooked it up yet, but I hope it was not damaged during shipment due to being so poorly packed. Please do a better job of packing in future.
Photo of Ben Koenig

Ben Koenig

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  • anxious

Posted 6 years ago

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Photo of Travis


  • 68 Posts
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Hi Ben,

Thank you for your feedback. I'll pass this on to our shipping department and we'll look at our packing procedures.

As far as your receiver goes, you normally have fifteen days to return an item once you receive it. As a courtesy, I'll bump it out to 30 days for you so you will have more time to fully test your unit.

I do apologize for the inconvenience and thank you for carrying enough to let us know.

If we can be of ANY assistance please feel free to call us at 1800.769.5668.

Thanks again.

Travis M. management