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MS Outlook and Vista Print

How do I access my Vista Print email account via Outlook? Basically I want to use Outlook to manage all aspects of my Vista Print account. Can this be done?
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  • Hi Tom,

    Thanks for asking this question. We do support Outlook integration. Here is the step by step process from the help section for our email offering:

    We support POP3 or IMAP for checking your email and we support SMTP for sending email. Use the following settings in your email application to set up your email. Please note that you will need to replace [yourdomain] with your current website domain in the mail server address. For example, if your website address is: http://www.mysmallbusiness.com you would enter “mail.mysmallbusiness.com” as the mail server.
    POP3
    Incoming Server: mail.[yourdomain]
    Outgoing Server: mail.[yourdomain]
    Account Name: Your full email address (e.g. john@mysmallbusiness.com)

    Password: Your current password

    IMAP
    Incoming Server: mail.[yourdomain]
    Outgoing Server: mail.[yourdomain]
    Account Name: Your full email address (e.g. john@mysmallbusiness.com)

    Password: Your current password
    Please note that some programs will require you to check the “My server requires authentication” box for Outgoing mail to work correctly.

    Please let me know if this helps.

    Thanks.

    Jeff
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    • Hey Rachel - I use Outlook 2010, and it works for me. Set up your email using an IMAP account, have the outgoing server on SLL (Accept all certificates) on port 465. As for incoming, use the same security type; SSL (accept all certificates) on port 993.

      I don't believe it says (accept all certificates) on outlook 2010 - it does on my phone, but can't remember about outlook. These should work. If not, send me an email to jeremy.royaltyrc@gmail.com so it doesn't get lost in all the business emails.
    • used the sll and port 465 as per jeremy, and it worked
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  • I tried these settings with both IMAP and POP3 and I get the following error messages:

    Log onto incoming mail server (IMAP): General authentication failed. None of the authentication methods supported by your IMAP server (if any) are supported on this computer.

    Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

    I clicked the “My server requires authentication” box and tried that too.
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  • Hi Tom,
    Can you give our customer service team at 866.811.1674? They can help you fix this.
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  • unlike most other accounts you do not ad pop or smtp infront of the servers. Strictly put in exactly how Jeff displayed it. I know it does not make sense that way if you are familiar with pop settings but I just tested it and my vista print mail is coming through just fine.
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  • as for Jenn, you need to look at more settings at the bottom right of the pop settings window then click on the Outgoing server tab and then click on the check box for SMTP server must be authenticated. This should fix your issue.
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  • I’m frustrated
    I am still unable to get the VistaPrint e-mail to work after following these instructions. It used to work and then randomly stopped sending mail a couple months ago so I have had to use the webmail.

    Any other thoughts on what could be wrong?
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  • I have the same problem. Customer service told me some things that don't agree with what Jeff and the website suggest and they didn't work either. Now they send an e-mail saying to contact Microsoft. I can access other web-based e-mail just fine. The problem is not wit Outlook 2010. Since the issue is over six months old, one would think customr service would be aware of it and have a solution. There is no reason for me to pay for an e-mail account I cannot use. My wife and I both own businesses that use Vistaprint quite often. This has really soured me on the company.
    • Hi David -

      For the overall issue with Outlook 10 compatibility, go into “more settings” and check “Use same settings as my incoming mail server” for the outgoing message to work. The detailed steps for setting up VP Webmail with Outlook are below:

      1. Open Outlook – click “Tools” in the toolbar, then “Account Settings”
      2. In Email Accounts, choose “New”
      3. Add New Email account- choose “Microsoft Exchange, POP3, IMAP, or HTTP” then click next
      4. Add New Email account- click “manually configure server settings or additional server types”, click next
      5. Click “Internet E-mail”, click next
      6. Fill out the “POP3 or IMAP settings” form (more information on these servers can be found on their business email dashboard or learning center)
      POP3 or IMAP Settings
      POP3
      • Incoming Server: mail.(yourdomain)
      • Outgoing Server: mail.(yourdomain)
      IMAP
      • Incoming Server: mail.(yourdomain)
      • Outgoing Server: mail.(yourdomain)
      7. Fill in user name and password
      • User Name: user’s full email address
      • Password: user’s current email password

      8. On right hand side of screen, click “more settings”
      a. Choose outgoing server- select “My outgoing server (SMTP) requires authentication”
      b. Choose radio button that reads : “Use same settings as my incoming mail server”
      9. Click continue
      10. Choose “Test Email Settings” to ensure everything was entered correctly

      Please let me know if this helps.

      Thanks.

      Jeff Esposito
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  • Hi Jeff,

    I did try these settings. In fact, I spent about 2 hours with your UK team and another 1.5 hours with your US team going through these. I then spent an extra 3 hours with a microsoft technician. I want to thank you for your email alerting me to the real issue -- that with a standard Vistaprint account -- compatibility with Outlook is not possible. It would have been helpful if your customer service teams could have informed me of this before taking up so much of my time and energy in trying to find a resolution. If, in fact, this had been communicated up-front when I purchased my account, I would have happily payed a premium price to ensure compatability -- but now that I've experienced this run-around with the service -- I'm afraid I'm going to have to cancel my account for good. It really is a shame that a service organisation would manage things thus.
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  • 1
    Jeff- No. This was not helpful. Using the tip regarding changing the ports, I WAS able to successfully SEND (outgoing mail). I still am not able to receive (incoming mail). It is really frustrating that you and your company don't seem to listen or read what the problem is. You all seem to have a knee-jerk reaction in which you simply regurgitate what is on some tech sheet. If you take the time to read all of the posts here, you may be able to find something that helps us all. I'm saddened that you are losing Rachel, but I agree with her sentiments. An otherwise great company is being brought low by a lack of responsiveness on the part of its customer service organization. Please try harder. I LIKE being a Vistaprint customer. I just expect better treatment than this.
    • Thank you, David, for saying what I have been thinking for the past few months about Vista Print's services. Did you ever get your Outlook issue resolved with your email? I'm still trying to figure it out.
    • Yes, Cheryl. It was a simple fix. The password I had chosen didn't meet Vista Print's standards. Once i LEARNED the standards and changed my password to conform, it worked just fine. The sad thing is that in one of my chats with Vista print, I specifically ASKED if there might be a problem with my password and I was assured that that couldn't be the problem.
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  • Jeff? According to your website, your basic e-mail package IS compatible. If it said otherwise, I would never have ordered the service. Does one hand know what the other is doing?!
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  • I’m frustrated
    Wow! Here it is almost a month later and I STILL haven't received a workable solution. The company doesn't seem to care what I have to say. They simply send what appear to be automated replies asking me to call the customer service number. I have done that, as mentioned here and in numerous correspondences with the company.

    Thanks to Paul Wildish, I can SEND e-mail through Outlook, but I still can't receive it. Can't someone help me? This issue is making my beautiful business cards less valuable to me.
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  • I’m thankful
    Hi Jeff Thanks for the instructions it helped me just fine. I guess everyone else is doing something wrong because i had no problems at all.
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  • 1
    Hi Antedote, I work in IT and have over 15 years experience of helping out IT illiterate users. Whilst Jeff's reply is technically correct he missed out the ports. I followed his instructions to the letter, (again having years of experience in setting up various email accounts), and the I managed to receive emails, just not send. I knew it would be a port problem, and after extensive searching I couldn't find an answer. In all of Jeff's replies he didn't mention any ports, so I used all the other companies ports I could remember and found one that worked. Now my vistaprint email sends and receives Ok.
    If you followed Jeffs reply and left the ports as default, you would have the same problem, receiving Ok but not sending. Which is what the majority of problems people are complaining about here. I'm relying on my experience again here, but when 1 person gets it and many more don't get it, then it's normally not the correct solution given.
    What would be good from Vistaprints pov, would be a simple step by step guide on the main website, that is easily found with a basic search. There's a couple of people in this thread that have said they've cancelled their accounts due to the lack of support / response to their problem. That's also not counting the people who might have just cancelled due to similar problems without posting here first.
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  • Paul, thanks for your help and support. I'm able to SEND just fine, thanks to your post on the ports.
    When I test the receiving, I get an error message that says, "The server responded -ERR POP3 not enabled for this account."
    Any ideas?
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  • Thanks Les. That's the part I got from Paul. My problem is on the receiving end, not sending.

    I have now spent two hours on the phone with VistaPrint and another online with the Outlook help VistaPrint recommended. I STILL have the same problem and VistaPrint insists the problem is with Outlook despite the same problem exists when trying to use Windows Live with my VistaPrint account. As a reminder, I do NOT have the same problem with Yahoo mail or G-mail with Outlook.

    It's been about three months now and the best i can get from VistaPrint is someone raising his voice to talk over me and say that he is "the most knowledgeable person here" and the problem is with Outlook. GREAT customer service!
    • David~

      After about 5 hours of screwing around I finally decided to see what I could find on blogs to fix the outgoing email issue with Outlook and VistaPrint.

      THANK YOU, THANK YOU, THANK YOU for posting the proper port number for the outgoing server.

      I too have set up may email accounts, I have never had the problems that I encountered with VP and Outlook.

      Thanks Again!
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  • I have had very much the same experience. Frustration with the configuration not being what it logicially should be if you are familiar with POP3 settings and when calling Customer Service, being that my settings were perfect and to keep tying. HA! Thank you for the collective information. I have a standard account and here are the settings that I used and it works perfectly in Outlook 2007:

    POP3
    Incoming:Mail.yourdomain.com
    Outgoing: mail.yourdomain.com

    username: username@yourdomain.com (if I just used my username it didn't work)

    Go to More Settings:
    Outgoing Tab - Check box that says "My outgoing server requires SMTP authentication. Check box that says "Use same settings as incoming server"

    Advanced Tab - Change outgoing server port to 587.

    Then it should work.

    Word to Vista Print - KNOWLEDGE BASE!!!!! PLEASE!!!!!! I know that configuring Outlook is not your area of expertise, but considering that so many of your customers use and rely upon it to deliver mail to them to run the business that you so successfully help them set up, training your customer service representatives to lend more advice than, "just keep trying, it will work" when my settings are completely wrong would be hugely beneficial to your customers and to your customer service.
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  • Please Help!!! I can not get my Samsung Galaxy Tab connected to my email account!!!! Is really doing my head in!!! Keeps asking what account is it!! I havr tried all 3 and none of them connect!!! Please tell me what I'm doing wrong!!!!
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  • I use Outlook 2010, and it works for me. Set up your email using an IMAP account, have the outgoing server on SLL (Accept all certificates) on port 465. As for incoming, use the same security type; SSL (accept all certificates) on port 993.

    I don't believe it says (accept all certificates) on outlook 2010 - it does on my phone, but can't remember about outlook. These should work. If not, send me an email to jeremy.royaltyrc@gmail.com so it doesn't get lost in all the business emails and I may be able to help you set these up.
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  • Hi everyone.
    thanks for expressing your ideas and frustrations. I was similarly bothered. I learned how to put my full email account into the user box, not just the username part of it. I tried the port settings suggested above but they didn't work. Then I tried copying the port settings from gmail : 465 and 995. It still didn't work. Then I took off the tick by "Log on using Secure Password Authentication", and YES! It worked.
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  • I STILL can't get it to work. I've tried all of the suggestions here, I've spent hours on the phone with customer service. Nothing seems to work.
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  • Incoming server: 143
    outgoing server: 587
    my outgoing server requires authentication: checked (use same settings as my incoming mail server)
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  • Jeremy,

    Thank you. Your port settings worked perfectly! I've spent hours trying to get my vistaprint e-mail working on my droid.

    Mark
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  • I finally DID get it to work. The problem was that the password format I was using was incompatible. Too bad the tech person I initially spoke with was too busy giving me the standard line to listen to my questions. That was one of the first things I asked about. Anyway, it works fine, now that I've changed the password.
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  • I’m ammused
    I would like to throw out an opinion here. I had the same problem Could not send but while relying on my keen thinking and a little IT experience and fore thought I discovered something..... After messing with the ports etc... wasting all kinds of time sweating and cursing I found my issue which could be very well what some of you are having.
    When you create your email your are asked to provide a from name in my case it John Rath Accu-Struct In the imap setting your name must match this! as well as Jeff said in most cases your outgoing mail server generally is smtp.yourdomain.com in this case you use mail.yourdomain.com
    Hope this helps!
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  • I’m thankful
    dont use the auto detect, fill in the details manually, use SLL port 465 outgoing. default settings everywhere else.
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  • I just did it with no problem. Something that isn't shown in any resposes to the question is that your USERNAME IS YOUR FULL EMAIL ADDRESS. For example, john.doe@mysmallbusiness.com

    Setup the POP server manually, do not use the auto setup.

    Use the following settings in your email application to set up your email. Please note that you will need to replace [yourdomain] with your current website domain in the mail server address. For example, if your website address is: http://www.mysmallbusiness.com you would enter “mail.mysmallbusiness.com” as the mail server.
    POP3
    Incoming Server: mail.[yourdomain]
    Outgoing Server: mail.[yourdomain]
    Account Name: Your full email address (e.g. john@mysmallbusiness.com)

    User name: Your email address
    Password: Your current password
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  • I’m happy I got it to work after only 45 minutes
    Once I found the proper outgoing port server port setting (587) It works fine on Outlook 2007. The distribution of information is critical to get this to work.
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  • Now does anyone have settings info for use on Outlook Express, including port settings?
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  • Does anyone have any experience getting vistamail set up on Mail on iPad 3. When I use the setting provided on Vistaprints site I can send, but cannot receive mail. I called vistaprints customer service and received no help at all. All they did was reiterate the info that I already had off the website.
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  • Thank you everyone! I have spent hours trying to figure this out and I'm so glad I found this thread. Your comments worked!!
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  • I’m frustrated
    I am using Windows 8 and the included email client and have configured the email settings using any and ALL options and PORT Numbers... So you would think it would be all fine...You would be wrong.. Like most people here incoming email is fine but I cannot send email from the included Windows 8 Email.. PLEASE HELP ASAP..

    Thanks
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  • I’m frustrated and ANGRY!!!
    Hello
    I tried to set up my vistaprint webmail via my outlook but it does not work.
    I do not know if the rubbish Windows 8 is being the essence of all the troubles but right now we wasted so much time on setting up the emails on outlook that I feel like throwing my PC through the window (I will just calm down lol for now... with a cuppa)
    PLEASE HELP!.....................
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  • You'll be pleased to hear (hopefully fixing all issues!) that the answer lies in the type of password you use.

    I have just reset the password and included a capital letter and and a number and it now works! Hope it does for you too.
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