Broken or cut cable - how do I find it under the tile?

My under the tile heatting mat doesnt work. I checked the cable connestions with a meter and there is no continuity unfortunately. How do I find the location of the cut cable under the tiles? Any help would be greatly appreciated!!
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  • Hello Andrew,

    I am sorry to hear that you are having an issue with your floor. We have a ShortStop device available that will tell you how many feet down the wire is has been damaged. Please try to find your order information and give us a call at 800-875-5285. We will be glad to send you the documentation needed for procuring this device. This unit is most helpful when there was an installation plan provided and followed by the installer.

    We hope to hear from you soon.
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