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Incomplete Requests - what exactly is an incomplete request?

What does "Incomplete Requests" actually mean or rather why does a request get counted as incomplete?

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  • Michael (Official Rep) July 01, 2011 20:08
    Incomplete request is a request in response to which the server sent only a part of a file.

    Many download managers download files using several threads each of which downloads a part of the file, so it is logged as several incomplete requests. Adobe Reader also often downloads only parts of pdf files that are to be shown instead of downloading whole files, that causes the large number of incomplete requests for PDF files.

    Incomplete requests may also occur if files (pages, images) are too large and/or users have problems with getting them from the site.
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  • Most of the Incomplete Requests in my site are in files that were built as differnt content in the same template.
    Do the users have problems reading these files?
    Is it possible for me to reduce the number of Incomplete Requests?

    Thanks
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  • This reply was created from a merged topic originally titled Need help answering customers concerns on Incomplete Requests ..

    Hello everyone,

    We recently purchased ( WebLog Expert /Enterprise) and ran a report for one of our customers. After the account manager viewed the report , he noticed the tally for incomplete requests, which are not out of the norm for our websites & environment but which they view as an issue .

    Below are the customers questions , followed by my intended response.Do you have any insight /or a more accurate way to answer these questions?

    • Is there be a specific message/ error notification that would appear when an incomplete request is encountered?
    - To my knowledge there is no specific message/error notification besides Scom which monitors the server where the site resides and Webmetrics that monitors the Site. The error logs on the server itself do not specify whether it’s a browser/user
    • Are we be able to repair/ fix the issue so that the user does not experience an issue?
    - Is this an issue that needs to be fixed or are the incomplete request numbers for the month of July considered normal for our environment?
    • Are we able to determine if the “incomplete requests” are unique or associated with a specific browser? (can we report incompletes based on browser type)
    - The answer to this is a NO, webtrends/weblog cannot break down which browser/versions are getting more incomplete requests than others.

    Robert.
    • Incomplete requests are usual for PDF files as Adobe Reader often downloads only parts of PDF files that are to be shown instead of downloading whole files, that causes the large number of incomplete requests for PDF files. It's not an indication of any problem on your site or with client browsers.
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