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Product Crashes

I inherited this product and if it were up to me, I'd remove it. It's unreliable, crashes often, the scheduler often just stops running its jobs even though the service is running - without any errors. EMailed support previously and received no response.

With that aside: Here are my problems:
The scheduler will stop running scheduled jobs even though the service is in a running status, there are no errors.

WebLogExpert will often crash in the middle of performing an analysis that has a lot of data.

Has anyone here found a way to actually reach someone for support? I get the feeling this product was made by someone in their basement, collected money from customers, and then abandoned the product.
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