Visitor session timeout

My web site is generating about ten million hits per week, but WebLog Expert analysis shows only few hundred visitors. This is because the web site is using load balancer, so all traffic is coming from a single IP address.

Is there any way to make WebLog treat every hit as single visitor?

I tried setting the visitor session timeout to zero minutes, but that value is not accepted. I can't seem to change the timeout to anything else than 30 minutes. Any integer value is still treated as 30 minutes.
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  • Decreasing visitor timeout won't help if there is a large number of visitors from the same IP. There is no way to set the program to treat each hit as visitor, and in fact it doesn't make much sense, as in this case you can simply use the number of hits and ignore and/or hide statistics on visitors.

    The best way to fix the issue is to configure your log files to include real visitor IPs. Most load balancers support such capability, e.g. by sending real visitor IP in HTTP header, so its value can be logged by a web server. Maybe your log files already contain such field, so you should check it first. If it's not included, you should check if it is possible to include it in your case.

    You can also send a sample log file from your site to us at support@weblogexpert.com, so we'll check if it contains information on visitor IPs and if it is possible to set up WebLog Expert to recognize it.
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  • Thanks for the quick reply!

    I'll have a look if I can configure the web server to include the actual IP addresses in log files. Let's see if that will help.
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