Eric (Official Rep) January 07, 2011 22:10

"Complete Profile" Link for Member Doesn't Work? Read This First! FAQ

Hey folks!

Some people have reported a rare issue where when your member has been approved and they click on the link to complete their profile it doesn't bring them to the page where they can complete it. They can only complete it if they log into their account on the site.

The issue is with the way the Auth app works. The Auth app is what allows your members to log into your site and is essentially part of what you see as the Members app.

If I log into your site as a member a cookie is saved to my computer. When I go to any page of your site again, I am automatically logged into that page if necessary. Unless that cookie is canceled, ending that previous 'session', I will get logged into your site. Unfortunately, we can't automatically end your member's session on our end or else there could be other issues they would experience.

We have talked to the engineers about this, and it's not something we are going to be able to resolve. Fixing this issue would cause too many other major issues.

Please let us know if you have further questions or issues.
3 people have
this question
+1
Reply