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This topic was merged into another on Wed, 25 Jan 2017 21:12:44 +0000 Click here to see the authoritative topic.

Error message when submitting from my web forms

When people hit the submit button on my web forms, some are receiving the error message shown in the picture. It is only happening to approx. 10 of the 70 people that send me submissions but it is the same people each time. The rest seem to have no problem. This has been happening since just before Christmas. Any idea why this is happening?

Thanks in advance for any help.

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  • Do any Webs people ever take any notice of these topics?

    Just seems to me like endless posts of people having problems and no one bothering to help.
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  • Eric (Official Rep) January 09, 2017 20:46
    Hi John,

    Sorry for the belated response! As a premium customer, you can contact premium support for an expedited response by clicking the ? button at the top-right of your builder.

    Are the affected customers all on mobile devices? Are there specific forms that are having this issue?
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  • Thanks for the reply. I have asked the people who are getting this error message all sorts of questions to see if there is something that they all have in common. Some people have problems from all their devices so it doesn't seem that any particular device is to blame. I've then tried to find out if maybe it was their internet provider that was the problem. There was no connection there either as at least 4 different internet companies were mentioned (BT, Talk talk, Virgin and Sky (All UK)). I then asked if they were using Internet explorer, Google chrome, Firefox etc and there was no link there either. To top it all, one of my games participants from Australia said he was having problems too so it wasn't just confined to the UK.

    As of 21.54 pm UK time, the problem is still there. One of my players has just emailed me with his predictions, something that would normally be done through my webforms. To answer your question, it is not one specific form that they are having problems with, it's all of them. If you visit my website (http://paynerspredictions.webs.com/) , you can fill in one of the forms yourself and maybe you will receive the error message yourself. You will also see on my homepage another explanation of the troubles I've been having.

    Thanks in advance for looking into the problem.

    John
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  • We are having the same problem. Our members can no longer register or renew online with our membership webform. Also we can no longer access our submissions through your website.
    PLEASE HELP!!! The error message we receive is related to Webs.com (see below)

    ERROR MESSAGE HTTP STATUS 500
    The server encountered an internal error () that prevented it from fulfilling this request.
    exception
    org.apache.jasper.JasperException: An exception occurred processing JSP page /formMail.jsp at line 223
    220: com.freewebz.OutMessage m =
    221: new com.freewebz.OutMessage("form-processor@webs.com", email, "", "", "", "Webs.com: FORM RESPONSE", "");
    222: int responseId = user.isPremium() ? 772 : 769;
    223: Response resp = new Response(responseId);
    224: FWString htmlBody = new FWString(resp.getHtmlBody());
    225: FWString textBody = new FWString(resp.getBody());
    226: htmlBody.replaceAll("{USERNAME}", user.getUsername());
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  • Our membership webform stopped working on or after Jan 19th when Webs.com had scheduled maintenance
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  • Mine was before that. I had a week where the forms worked but no info was being saved in the database. Now nothing works. I've already given up on Webs, waste of time. My subscription with Webs runs out in march but I'm already gone. Got a new website with Wix. Can't imagine they can be anywhere near as bad as Webs. Good luck
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