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Frequently Asked Questions - Important topics compiled by staff

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Getting Support


Read THIS before posting:
How to get your question answered the first time!
How to Make a Screenshot




Domain Names - Custom Site Addresses

All about Custom Domains


Basics on setting up a new domain
What is my primary address?

Transfer domain to Webs
Transfer domain from Wild West to Webs new system
Attaching a domain to your site without transferring it

Email
Setting up Outlook for Email - SMTP and Pop settings




Premium Services

All about Premium Services

How to remove ads from your site
All about the Credit Shop
How to get Premium Support
Premium Templates
Common Billing Questions
Premium Package not Applied



About Your Account


The Basics
What is Bandwidth?
Managing Webspace

Trouble logging in? Lost account, lost password.




Can't load my page or Webs


Can't access Webs.com at all

Can access webs.com but cannot see my own site
Site missing!
Domain missing!

Site Builder not Loading



Editing your Site


Editing Normal Pages (content boxes)
All about the Page Builder

Site Changes not Shown
Site Builder Won't Load

Applications and Widgets
All about Applications and Widgets - the full list

All about the Webstore
All about the Members App
All about the Photo Gallery
All about the Calendar

Copy and Paste problems
Need to copy and paste tables, spreadsheets, etc.
Formatting problems with copy and paste
Can't copy and paste at all

Photo Gallery Questions
All about the Photo Gallery

Images not appearing in the gallery
Problems uploading images



Abuse Issues


Inappropriate ads on site
Banning members or IP addresses
Site frozen for abuse (how to get it unfrozen)
How to report an abusive site
Copyright violations
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