Please visit the Frequently Asked Questions topic BEFORE posting. Many questions are answered there:
Frequently Asked Questions:
http://support.webs.com/webs/topics/l...
In order to best answer your question we will need the following information from you:
1) Your username/link to your site
Your user name is the identification for your site. Usually it is listed when you log in, but it can also be http://USERNAME.webs.com or your own custom URL. This information will help us quickly view your site to determine any issues.
2) Your computer setup
Mac or Windows? Firefox or Internet Explorer? Which versions? You can find out your browser information by going to http://supportdetails.com. This information will allow us to make sure your browsers and systems are up to date and compatible with out product.
3) A clear, and concise description of your issue
While it can be frustrating when your site doesn't work and you aren't sure why, it is important to give us as much information as possible to assist you. this includes links to the pages where you are having the issue (or if the issue is with SiteBuilder let us know the name of the page you are working on), and a list of steps you took to get the error.
The closer we can come to duplicating the error the faster we come to resolving it.
4) Screencaps
There will be times when you only get the error intermittently or can only reproduce it on a certain computer. For these issues it is very important to include pictures of what's going on.
To create a screenshot on a PC:
- Load the page with the error
- Hold down the Control key and hit Print Screen on your keyboard
- Open Paint, or another image editing application, hold down the Control key and hit V to paste the image into the application.
- Save the image as a jpg and attach it to this topic
To create a screenshot on a Mac:
- Load the page with the error
- Open Grab from your Applications folder
- Select Capture Screen
- Save the image (it will be in tiff format)
- Open the image in iPhoto, Photoshop, or another photo manipulation program
- Save the image as a jpg and attach it to this topic
Having this information will help us determine the source of your problem and get it fixed. Thank you for your patience and cooperation! This better allows us and your fellow users to assist you.
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