FAQ. I just bought a domain name and now I can't get to my site. Read first!
Promoted
Response
-
It takes up to 48 hours for a new domain name to work properly, as the information must propagate through the internet.
During the first 48 hours after setting it up (or transferring it), your site may be down completely, links may be broken, and images may be broken. Things just won't work right for the first 48 hours. This is perfectly normal and expected.
We cannot speed up the propagation process, as this has to do with the way domain name information is spread through the major hubs throughout the world. It's just how it works.
If your site is not working correctly after the 48 hour period has ended, please let us know. Be sure to include your site address when you request help.
-
It takes up to 48 hours for a new domain name to work properly, as the information must propagate through the internet.
During the first 48 hours after setting it up (or transferring it), your site may be down completely, links may be broken, and images may be broken. Things just won't work right for the first 48 hours. This is perfectly normal and expected.
We cannot speed up the propagation process, as this has to do with the way domain name information is spread through the major hubs throughout the world. It's just how it works.
If your site is not working correctly after the 48 hour period has ended, please let us know. Be sure to include your site address when you request help. -
-
It has been over 48 hours and my domain name is still not working. My custom domain name was purchased Sept 3 through Webs . I can not get the primary domain name to set even though I have clicked save changes. user name fyrebrick . website is www.fyrebrick.com however it will not stick there. It keeps bouncing back to www.fyrebrick.webs.com
-
Sue this issue has been corrected. Please let us know if you need further assistance!
-Dom -
-
-
-
-
I registered a domain name under webs.com and paid $29.95 using my credit card. I then checked my email and found the confirmation message from premiumtech@webs.com. It has been more than 48 hours now, but I still couldn't access the domain that I have purchased. My site address is www.diskwento.com
- view 2 more comments
-
-
-
for now, the temporary URL assigned to my website is http://diskwento-com.webs.com/
-
-
Hi CarloE,
Unfortunately this account is currently provisional and does not have a premium package or domain name attached to it. I would suggest contacting our Billing Department (Billing@webs.com) to inquire about your purchase.
Thanks!
-Dom -
-
-
-
Hi,
It's been over 48 hours and my new domain has not even come up as an option to change to. I purchased it on Friday (umdtreblemakers.com) and did not receive any email confirmation or anything. The only thing that happened to let me know the transaction went through is that the charge is on my group's bank statement for $29.95. Currently, our site is using umdtreblemakers-net.webs.com. What do I do?
Thanks!
Veronica-
Hi Veronica,
Thanks for contacting us. Sorry to hear that you're facing some issues with your domain name purchase. I checked out your account and unfortunately your domain name has not been attached. It looks like there may have been an issue while purchasing.
I would suggest contacting the Billing Department (Billing@webs.com) for additional assistance. Thanks!
-Dom -
-
-
-
-
I purchased my web domain on 03/27/2012 for "lakecareyvfc.com", so it is long past the 48 hour mark. When I google it, I get lots of listings back to the old webs.com address, "lakecarey-v-f-d.webs.com" and a listing that takes me to a place called "DomainColeta". What is the story? Can you please fix this so that people who type in "lakecareyvfc.com" will go directly to the website? This is very disconcerting and we have events coming up that we need to get the word out on.
-
Hi Leigh,
When users access your site, they're supposed to place your URL into the address bar of your browser. The address bar is located at the very top of your browser window.
Searching Google for your site will not render the correct results unless your site has been properly submitted to search engines.
You can learn more about that here: http://support.webs.com/webs/topics/h...
Hope that helps! -
-
-
-
-
Hello,
I have the same problem. I registered and paid for two years of a custom domain, kyocreations.com, but it keeps redirecting to http://websd-kyocreationscom.webs.com/. Please let me know what I need to do to fix this problem. It has also been over 48 hours of purchase.
Thank you,
Jacqueline -
-
I believe it is well past 48 hours since I have purchased a custom domain name along with the enhanced package. The domain name should be nixendurance.com. However there is no connection available on the net for this site.
Thank you
Selwyn Nix -
-
hey i just set my website up a few days ago under www.mcisaaclawncare.webs.com but then i decided to go with the premium package and named the site www.mcisaaclawncare.com but it keeps redirecting back to the original. it has been 3 days since i bought the package.
-
-
i bought my domain name more than 48 hrs ago but still havent appeared. Pls check www.grange-residences.com
-
-
I paid for a 2 year domain for www.andrewlmusic.com but when i type that im redirected to www.andrewlmusic.webs.com it has ben more than 48 hours of my purchase.
-
Loading Profile...



Twitter,
Facebook, or email.



