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Eric (Official Rep) February 16, 2017 15:59

Not Found error on some valid images on Webs HTML-only and SB2 sites DG-14783

ISSUE:

Some image files that have the correct filename on the website and are correctly uploaded in the File Manager may be showing a Not Found error.

WHAT TO DO:

If affected, please comment below with your site address.
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  • I have some "We're Sorry This Image Could Not Be Found" on my site
    revsoerecamping.webs.com
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  • I’m frustrated
    www.nieuwenhuis.webs.com

    Still a lot of my photo's are gone ... where are they?
    Could you retrieve them? And what causes this huge mess-up?
    And again: please inform what to do:
    wait for recovery or going to try to rebuild it myself?

    Greetings,
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  • I’m frustrated
    This reply was created from a merged topic originally titled Some Images Missing with "Image Could Not Be Found" Placeholder DG-13989.

    why are a lot of my pictures in my picture gallery photo albums missing? there are quite a lot missing with an image could not be found and they have been on there for years at first I thought it was only in my before and after Kitchen pictures so just deleted the blanks and when searching further found images of people who i have never seen before in my life. so had to delete these to.

    On searching all my albums just now through every page of each of the 10 albums I have on my site there are quite a lot of images now missing with the message image can not be found which means I now need to redo all my albums from scratch to get pictures into orders if they cannot be found VERY DISAPPOINTED
    and some of the pictures i have had on there for a few years i will not be able to replace.
    REGARDS ANDY ONEILL
    www.aonejoinery.webs.com
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  • I’m frustrated
    3 weeks for my photos not sure if you can get them back I had to delete the blanks in mine and uploaded again on a couple of my albums and quite a few I could not replace as they had been on there for a few years but still alot of pictures on other albums to fix yet Also having problems with rotating them to level Had NO FEEDBACK FROM WEBS.
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  • I’m frustrated & angry
    Dear Official Representatives,

    any update after a month ... ?
    No changes of any kind www.nieuwenhuis.webs.com
    Please inform what to do:
    wait for recovery or going to try to rebuild it myself?

    Greetings.

    ________________________________________________________________

    Eric (Official Rep) 26 days ago
    I found a couple issues with photos on the site. The first is that some of the photo albums refer to the "photos" folder, which is the incorrect case for the folder name. These albums will need to be manually removed and readded.

    I also found that some photos that do use the correct file URL and Photos folder are correct in the File Manager but still have a not found error. We'll be tracking that separate issue at https://getsatisfaction.com/webs/topi...

    ________________________________________________________________

    Above is a reply of the former topic. Does not make any sense: the pictures always were good on the website, folders are not changed and were also good!

    I was logged on with the Facebook account of my wife (Karin Nieuwenhuis), but that doesn't seem to work here no more ...

    THREE times rerouted on this forum for my complains, and there are still no changes (NOT SOLVED)!
    A lot of my photo's are hosted with extention .JPG, these don't show on the website but in the filemanager they are clickable and show a normal picture.
    Rename these files with .jpg is not possible with the filemanager ...

    WHEN DOES A REPRESENTATIVE TAKE ANY ACTION?
    I'VE BEEN WAITING FOR 2,5 MONTHS NOW!
    AND DON'T REDIRECT MY QUESTION - JUST TAKE ACTION!!!

    No kind regards ...

    www.nieuwenhuis.webs.com
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  • I’m frustrated
    This reply was created from a merged topic originally titled Images all of a sudden don't display..

    1) http://creativecommunications.webs.com
    2) Windows Chrome 56
    3) When you view my webs page http://creativecommunications.webs.com, the images aren't displayed. However, all images are there. It seems that the link to the image, for example http://creativecommunications.webs.co... somehow redirects to http://static.websimages.com/Images/i.... What must I do so my images are displayed again as usual?
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  • I’m thankful
    Problems solved!

    After a long time of no change at all, all problems are solved:
    all pictures are restored !
    No notification of any kind from webs.com, but I'm glad everything is back again after a half year.

    Although I wonder what was the reason of it all?

    Greetings,

    Erik.
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