ISSUE:
When loading the Single File Uploader in the File Manager, an Oops error occurs and it cannot be loaded.
STATUS:
The issue is under investigation.
WHAT TO DO:
Please provide your site address below if affected
Oops error in Single File Uploader / File Manager DG-14747
This topic is no longer open for comments or replies.
Promoted
Responses
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UPDATE: 2-17-2017 New
We have been informed that for the most part this issue has been resolved. However, if your account has a considerable amount of files, you may still experience this issue. Our developers are still looking into it.
We are aware of some inconsistencies still occurring with File Manager and there is a broad investigation being conducted with that regard.
You will have to be patient while our engineering team finish that part of the investigation.
If you are experiencing other inconsistencies with File Manager, l please refer to the following link:
https://getsatisfaction.com/webs/topi...
Thank you
Estimated Resolution: ASAP(5 days)
UPDATE: 2-17-2017
We would like to inform you know that our engineering team is working on this issue diligently to get this matter resolved as soon as possible. Thank you for your continuing patience and understanding.
Estimated Resolution: ASAP(5 days) -
UPDATE: 2/15/2017
This issue was previously resolved, but it has resurfaced again.
If anyone is seeing the problem after clearing cache and cookies please let me know:
1. Your site address
2. The name and size of the file that is being uploaded
3. What is happening when you try to upload (any errors seen)
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This reply was created from a merged topic originally titled cant see folders when selecting a file to link.
I can upload a file to a folder and open the folder and see the file. When I try to create a link to the file there are no folders to select in the file list. To fix it is just don't upload to folders right now but it is not very useful for all the old files I already have in those folders. -
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This reply was created from a merged topic originally titled I cant up load photos ,cant copy and paste ,cant delete anything, whats going on ....
Im having problems and have been all week, cant up load photos, cant copy and paste ,cant delete,
I have been with you for years now but its seems there is something going wrong more often.
Regards.
Barbara- view 7 more comments
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I cannot upload anything. The upload window says my file is 100% uploaded, but it disappears. My site is now down because I cannot upload and Index.html.
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I have chatted many times over the last several months about this problem and no results. I am getting very frustrated! Last chat I was told, again I would be contacted by a tech, never happened. When I have been contacted I get no results. I have been unable to use/edit my pages for months now. I updated to premium for extra money and have not been able to use it since! I keep getting the answer that I will be contacted but almost never happens? I do not want to loose my pages? I was told I would have to be changed to site builder from HTMl and if that was the only option to do it. Never happened? Never a reply to it? I could go on but I have been through this many times with no results from chat or tech. the problem cannot be that difficult? I was able to edit with a lot of problems and time using 'all files' to find my page to edit, over 20 pages!. Not acceptable! Usually says 'Error Loading Files' and now I cannot get into anything. If I could get into 'all files' why not Webpages???
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I am reaching the boiling point, and checking out other resources as we speak.
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Me to, it has been several months and I still cannot edit my site? Chatted many times and almost never receive an EMail back? Last email wanted me to change from HTML to Site Builder. My reply, If only option do it, no reply back or action taken. I could get into my file from 'all files' but not webpages (which took forever) so I do not think changing was the best option? Now I cannot get into anything? I updated to Premium and that's when it started. Now I am loosing time on my subscription and they will not respond to it?
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Hi
I couldnt download pictures either
I tried on firefox and it took about 2 minutes and it finally downloaded picture from computer Needs attention
www.theinstantgaragescreen.com -
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Customer now cant order from my web store HELP
www.theinstantgaragescreen.com -
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Still cannot download pics to website Customers cannot order from my webstore I am losing money
HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
www.theinstantgaragescreen.com -
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My site is up for renewal in 1 week If not fixed immediately moving to another website builder I have 2 websites and both are premium Not happy
www.theinstantgaragescreen.com
www.breezyscreen.com -
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1&1 website builder is $30.00 per month. I think it is best to pay the extra and go with a reliable web site builder
Sorry webs.com
You gave me no choice -
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I have been trying to upload a picture for all most an hour this morning. Tried every way I can think of. The wheel just keeps spinning or I get error codes...
I have been a premium customer since 2008
My website is useless if I can't update it.
ajclothiers- view 2 more comments
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No I am using site builder 2. I tried 3 a few years ago and hated it. But just to be sure, I did look up site builder's 3 help pages Friday. They are having plenty of issues too.
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Thanks for the reply
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I have about 20 sites at webs.com, but I only regularly upload files to about 2 of them, and while I did have an issue a couple of weeks ago, it seems to be resolved. I successfully uploaded a 750 KB PDF file using the single file uploader and then created a link to it on the webpage and it works fine. That particular site still uses WebSiteBuilder version 2 ... Although the whole process does seem slower than it did several weeks ago...
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I go way back and still use the first web builder, "Classic" they call it. But the problems I'm experiencing are no different than anyone else's, no worse I don't believe. Anyway, I'm able to upload photos using the single file uploader, not the multi-file uploader. However, the photos usually will only end up in my main folder, not the folder I assign it to. Occasionally it will and sometimes it'll make up it's own folder with a slightly different name, really weird. But I'd rather it did that than put them in the main folder with hundreds of other folders. Plus, I can no longer move files from one folder to another like I used to be able to do, so they're stuck in the main folder.... You mentioned it's slower than before, well that's an understatement!! It takes me more than 10 minutes to add just 3 images that are very small, less that 45 kb, that's ridiculous and just not acceptable. I'm also unable to add a background image to any of my new pages, the circle will just spin and spin until it eventually times out. I'm happy to hear that your site is now working, but have you experienced any of the problems I've mentioned? I'd be curious to know. I'm convinced no one from Webs ever even reads any of our posts here, they never comment nor do they fix any of these other problems. They just simply do not care.
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I can't up load photos from my computer and I can't resize the ones I've got on plus I can't change my background up loads videos it's a bloody joke and your right now one from website care. I will go to speak to one of them on chat later see what they have to say to me this time. This will be the 5th time iv spoken to them and they haven't done anything.
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Well Peter, you are one of the lucky ones that are able for some reason still manage your website. Most of us on SB2 are not able to download photos and files with the Uploader utilized by Webs.com.
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I made the move to site builder 3 Once you do this you cannot go back even though it says you have a week
My site seems to be working fine now- view 7 more comments
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Contact Us expired March 1, 2017
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If you are using SB2 still just go into settings and below manage side bar you will find Contact Us and can delete it there
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Randy, when you migrated to SB3 did most of your website look okay? I mean did most pages look the same as in SB2?
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No they didn't, weird shading behind random blocks of text that you couldn't remove....I returned back to SB2 within hours!!!!
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Hi Dennis
When I changed to SB3 I lost my side bar They told me you have to add it in manually which I did .Pictures come on bigger and not as clear on side bar Plus at the top of website all pages were not listed . There was about 4 pages listed then it said more When you click on more a window opens up with the rest of my pages
I can upload pics from my files and from my computer now
Hope this helped- view 1 more comment
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After a little tweeking I got my side bar pictures clearer
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They've been telling us this sense they first developed SB3, and told us the same with SB2 when that came out. I myself still us the very first site builder! Until they stopped fixing problems that arise, it to me was so much easier to use. Several other people I know still use it too and agree with me. Anyway, not convinced they will actually make everyone switch, hope not....
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Does anyone know if SB2 is the problem? I see Randy migrated over to 3. And seems to be doing better. Well I CAN'T get any advice from webs, so I have been counting on the post for updates. I guess I am gonna try. Been out of business since December 2016. Don't have much left to lose!! Wish me Luck!
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when will they tell everyone this, and not just individuals??? I tried SB3 a few times (last time at least a year ago) and every time formatting was all over the place, eg created strange shades behind random blocks of text you couldn't get rid of so looked rubbish (that was just one thing I remember). I have a custom banner which I made fit with trial and error in SB2... couldn't see how I could get a long rectangle banner to fit into a square space the layout I had selected in SB3 had instead. Didn't like SB3 at all, would spend literally months fixing up formatting problems to make it look OK....and that is something I don't want to waste time on. Currently can't add captions in SB2 to photos using IE11 but appears to allow adding photos to an album. webs allows different things with IE, Firefox and Google Chrome....joke
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I was told (live chat) that If I don't switch to SB3 it will be done by a tech eventually. I really don't know what to do!
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- view 7 more comments
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Thank you Peter!! I never knew about the archive site! My plan is to copy and paste everything, but each page will need to be reformatted and sometimes things just don't go right when you actually paste--not sure why, but they don't. I just wish I could clone myself so I can take care of all of this and still have time for everything else! But I do appreciate your help and encouragement, that I truly do need!!
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Copy & paste plus some reformatting sure beats typing the whole thing again though! Since you're pasting from an html page, sometimes it's best to just paste into a plain document file (ie: notepad in Windows) to make sure that you strip out any sort of previous formatting.
18 of my 20 or so Webs.com sites are of the free kind, only the other 2 I pay a minimal fee (established years ago) to keep banner ads away (they don't offer that anymore; it was just $10 per year). -
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Thanks for the info Peter, we'll try anything to get our sites working again.
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I found a part work around to getting photos into my pages this morning. I had to upload the pics I wanted to my Flickr account. Then I was able to copy and paste into my page. The Webs file loader was not working at all. Just doesn't finish loading or shows error....
So I hope the pics stay in place and don't disappeared after all that work. -
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Lol it make you feel like getting pissed lol
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My site is starting to look better, but I miss not being able to write in code.
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Your wasting your time asking Kenny they just ignore us
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I have chatted many times over the last several months about this problem and no results. I am getting very frustrated! Last chat I was told, again I would be contacted by a tech, never happened. When I have been contacted I get no results. I have been unable to use/edit my pages for months now. I updated to premium for extra money and have not been able to use it since! I keep getting the answer that I will be contacted but almost never happens? I do not want to loose my pages? I was told I would have to be changed to site builder from HTMl and if that was the only option to do it. Never happened? Never a reply to it? I could go on but I have been through this many times with no results from chat or tech. the problem cannot be that difficult? I was able to edit with a lot of problems and time using 'all files' to find my page to edit, over 20 pages!. Not acceptable! Usually says 'Error Loading Files' and now I cannot get into anything. If I could get into 'all files' why not Webpages???
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I haven't been able to get into my pages and edit since January. I'm pretty certain my problem is that I was editing in HTML 4, which was replaced by HTML 5 a couple of years or more ago. I was aware that support, not just on webs, but generally, for HTML 4 would cease sometime in 2017 and I assume that was what has happened. My software is all old, can't afford to update it, neither at my age do I want to put the effort in to learn and move to HTML 5 and redo going on for 300 pages. If webs does indeed move me to sitebuilder, fine, I'll carry on with the site, if not, sadly it's had its day.
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