text vanishes from paragraph editor

every time I attempt to edit sections on various pages in paragraph editor it comes on for a second and vanishes leaving me unable to edit anything at all. I can see html section but that is not what i wish to edit anything in. It would also be helpful to actually know WHICH font setting it is you already have rather than guessing and having to change it all until you find the one which you are using on other texts
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  • This reply was created from a merged topic originally titled CANNOT EDIT IN PARAGRAPH EDITOR.

    Its an absolute nightmare. First I cannot even log in. NOW I cannot edit ANYTHING in paragraph editor. What is going on ?

    If on the odd occasion anything is even showing up on paragraph editor (which it normally is not) I attempt to change the font or size of font it has a mind of its own and changes whatever it feels like changing (usually both various fonts all over the place and different size of fonts regardless of what I select all text or fonts to

    its impossible on firefox or explorer

    I cannot show you on here because it shows all the fonts and text size the same

    I've spent hours yesterday and today and most of it I've had to delete or redo all over again

    also how to get rid of those annoying boxes once you have deleted something and there is nothing there anymore apart from the annoying boxes
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  • Eric (Official Rep) May 03, 2017 15:27
    Hi Victoria,

    I apologize for the issues you are having with editing in Sitebuilder 1. Unfortunately this builder is no longer supported so we are not able to resolve any issues that occur if using it. You may wish to try using Internet Explorer 8 as your browser as it may offer better compatibility with the legacy editor, but I would still suggest switching to Sitebuilder 2 or 3.
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  • 1
    The legacy editor only works with IE8.

    So if you wish to edit your website properly, you need to use Internet Explorer 8.
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  • I’m confident
    I have another solution to this problem incase you don't have accces to IE8:

    Do the following:

    1. Open the registry editor to this address:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION

    Now follow the below steps, this will make IE11 work as IE8, which will enable you to edit your website as normal.

    Step One, create a new DWORD object and call it "iexplore.exe"



    Step two,


    Step three


    This will make Internet Explorer run as IE8 and you will be able to edit any aspect of your website without anything disappearing.

    Good Luck! :)
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  • This reply was created from a merged topic originally titled EVERYTHING VANISHED FROM MY PAGES AFTER EDITING.

    Can you please advise WHY ABSOLUTELY EVERYTHING HAS VANISHED FROM MY WEBSITE PAGE AFTER EDITING ??????

    This is just getting beyond a joke and ridiculous

    In order to even edit anything in paragraph editore I MUST change ONE page then close the browser and start all over again for the next page in firefox

    THEN in INTERNET EXPLORER I CANNOT EVEN STAY LOGGED IN AND IT CONTINUES TO KEEP LOGGING ME OUT

    WHAT IS GOING ON

    I'VE SENT NUMEROUS MESSAGES REGARDING THESE ISSUES WITHOUT ANY REPLY ALONG WITH MY OTHER QUESTONS

    WHERE THE HELL HAS IT ALL GONE ??????? I DID NOT DELETE ANYTHING.

    http://holistictherapyconsultant.webs...

    This happens all the time and if you don't have numerous other pages open it would be impossible to even edit anything on webs.com anymore without losing all your information. god what has happened to webs over the years it appears to be going downhill fast

    and how the hell are you supposed to remove sections you no longer want when there is NO OPTION to do this just leaving boxes everywhere

    and NO i DO NOT wish to change over before you suggest this again
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  • Eric (Official Rep) May 26, 2017 18:34
    Sorry, we are not able to resolve issues if you choose to continue using the older builders as they are no longer supported. If the classic editor is no longer working it will be necessary to change builder versions.
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