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Unable to access folders on the "Insert a Link" menu

Hi, I am having trouble trying to insert a link to my files. Here's step-by-step on what I did:

1. I first highlighted the word or phrases where I want the link to be on my website.
2. I then click on the "LINK" button on the top left corner.
3. The "Link to one of my files" menu appears.
4. I then click on "My files" on the left hand side to access the files in my File Manager.
5. However, I could not see any of my folders in my File Manager on this menu (see attached).

Can anyone help?
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