Help! I can't get onto my Weebly site or Weebly itself.

  • Problem
  • Updated 1 year ago
  • Solved
Is anyone else having problems getting onto their Weebly site or Weebly itself to edit their site? I cannot access either today (I am based in the UK).
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  • anxious

Posted 6 years ago

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Weebly Support, Official Rep

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Official Response
As you know, Weebly is experiencing extremely heavy load and websites published to their own domain name may not be loading. If you purchased your domain outside of Weebly, update the A-Records on your domain to point to 199.34.228.99 instead of 199.32.228.100. If you purchased your domain with Weebly, write a quick email to support@weebly.com with the name of your domain and we will update the A-Records for you right away.

Please note that A-Record updates can take up to 1 hour to "propagate" through the internet, but after this change takes effect, you will see your website up and running. We are of course working as fast as possible to restore full service and appreciate your support.
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Weebly Support, Official Rep

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Official Response
I'd like to give you guys a little more insight into what happened. As you know, over the past few days we've experienced intermittent, massive DDoS attacks. These types of attacks are unfortunately very difficult to defend against. You may remember the recent attacks on Twitter.com, knocking out the site for 2 days.

We worked around the clock, trying many different defense strategies, talking to experts in the field, and purchasing new routing hardware, but were still unsuccessful in fully fending off the attacks. Yesterday we purchased and installed an expensive device specifically designed to mitigate the effects from a DDoS attack. Chances are very high that the recent problems are past us and we can continue to provide the reliable service we pride ourselves on at Weebly.

We greatly apologize for the inconvenience that these events of downtime have caused you. We take incidences of downtime very seriously and understand the impact it has on your website's credibility and reputation. Believe me, we are as frustrated as you with the recent events and want to ensure this cannot happen again. We've also improved our communication protocols so that in the future, if a problem occurs, we can provide you with more updates, more often, letting you know what's going on and when it will be fixed. We want to sincerely thank you for your support of our service.