I’m sad

Dandruff after Wen

I've been using Wen for about a month now and I've since been getting some sort of dandruff or scalp peeling. I don't know what to do because my hair looks good but the dandruff or scalping is not going away. What can I do?
9 people have
this question
+1
Reply
  • If I may ask, how long is your hair? To your shoulders? To your chin? To the middle of your back? Also, what texture is it? And how many pumps of the cleansing conditioner have you been using to cleanse? What size bottle is it and which cleansing conditioner is it? How do you apply your leave-in? Please answer these questions as soon as possible so that I may further assist you in solving this problem!
    • view 3 more comments
    • a fungal overgrowth???? i started using wen in jan and disappointed cause i also have dandruff and oily hair.
    • I have the same dandruff problem. Absolutely adore it otherwise, but the dandruff is terrible
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

  • I too have this problem. My hair is very fine, shoulder length, and color treated. I am always concerned about the color, as no matter what I have used it the past (yours included) the red eventually fades...is the tea tree the best? I also tried the tea tree oil with the sweet almond, but that did not help either. Thanks for any help you can provide, as I truly love your product.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Hello there!
    Every formulation works on color-treated hair, so long as you use the proper amount and are rinsing with cool water (hotter water opens the hair cuticle and allows for color fading).
    • Hi Customer Service,

      I have the same problem. I first bought Almond Mint and loved it, then decided to try Cucumber Melon and my hair dresser noticed a dry spot, and I've since starting using Almond Mint again (3 washings) but now I'm noticing something like dandruff on my scalp, flaky, etc. Oddly, that didn't happen during my first month of WEN Almond Mint. Suggestions? What do I do?

      My hair is just below my shoulders, thinly layered and my hair is very, very thin. My bottle is the mid size 16 oz bottle I believe, last couple washings used approx. 20 pumps or so. I only recently tried using the conditioner as a leave-in, didn't use it as a leave in during my first month.

      Any information you could give me would be greatly appreciated.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Hello Jen!
    The reason you are experiencing a dry spot is because you are using exactly half of the appropriate amount to cleanse your hair length. Your scalp is being neglected during the cleansing process, and so it is getting dry and irritated. In our booklet and on the bottles we recommend for shoulder length hair to use a minimum of 40 pumps. Continue to use the same amount you have been using (5 pumps per 4 sections = 20 total) only this time, rinse and repeat. Your results will be much better and your scalp will actually get clean and hydrated!

    I hope this helps.
    • view 2 more comments
    • I've used Wen for two weeks now...I am a hairstylist for 15+ years now.,,I was interested on how well this product would work with my wavy somewhat frizzy hair....Like the effect on my lengths ..but same with me this morning noticed some med to large dandruff flakes at the scalp!! I have been using the recommended amount...which is alot of product!!! so dont see how even though you're only using one product for cleansing and conditioning your using at least 4x the amount of a regular salon quality shampoo and conditioner!!! Definitely no savings there!! Dont know if I will continue to use Wen...
    • I am having exactly the same issue!!! My hair is chin-length and I use about 6 pumps initially and then another 6 on the repeat. My hair looks/feels great when I am finished but about 1.5 days later there are several dandruff/scaling areas on my scalp- the flakes are medium/large and are certainly noticeable in my hair and on my clothing. Please WEN- provide a real solution- not 1/2 bottle per shampoo :-(!!!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m confused
    Mairim, did this company EVER answer your question? I am very suspicious as they have an 800 # listed on their site that isn't a true number. It isn't working. Makes me wonder if i want to do business with this company!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m frustrated
    I had dandruff before using WEN, but it's worse when I only use the WEN and don't use a dandruff shampoo. What I've had to do is use a dandruff shampoo, then use the WEN as I would a regular conditioner after shampoo. I wish WEN had a dandruff shampoo because I love the outcome of my hair, but it doesn't work well for my scalp.
    • Hello Erin,
      An increase in dandruff is definitely not a result you should expect when using our product line. If I may ask, exactly how long is your hair? To your chin, shoulders, middle of your back? And what total number of pumps have you been using to cleanse your hair? Please let me know so that I may help you out.
    • I had the exact same problem. Infact the itch and the flakes were the worst that I have ever had. My hair is shoulder length thick and straight I used about 10-12 pulmps whatever it states on the bottle. I tried using less I have tried using more. Either way it is the same result. When I went back to my normal dandruff shampoo it took me over two months to get any relief which is VERY abnormal. I just tried it again this morning for the first time in months and my scalp actually hurts due to the itch that I have.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • My hair is to my shoulders - just above actually - and I use about 30 pumps. Sometimes more. I use a lot of it.
    • view 2 more comments
    • Hey, did you every think "Customer Service" that some types of Dandruff are Yeast outbursts and therefore your all natural products are like a yogurt culture for them to grow in? Just wondering??? I have this same problem too but I am going to try all your little tricks before I even try to come back here, this is even on my face. UNLIKE OTHER PPL HERE, I have never had Dandruff before your product.
    • I have never had an issue with dandruff in my life until I started using Wen. After about a month of using it, my scalp was very itchy and flaky. Ew! Switched back to shampoo and conditioner (Biomega by Aquage) and the problem went away in about a week or so. Makes me sad because my hair looked super full while using Wen, but an itchy and flaky scalp isn't worth it. According to this forum, I wasn't using enough, but I have long hair and 40 pumps a shower session is just crazy talk. I'm starting to understand why QVC now offers this in gallon sizes. Overall, I just find it odd that not using "enough" of a product would result in a skin reaction.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I also have dandruff, my hair is just above the middle of my back. Curly hair, a little dry. I use the recomened about of pumps, about 30, I use a lot I even repeat when my hair is really dirty. I do not wash every day. I by my prouduct from the tv the GR is this a differnt product than the one you sell here on your website.
    • Hello Erica! The Sweet Almond Mint Cleansing Conditioner that you buy through Guthy Renker should definitely still benefit you. If your hair is down to the middle of your back, you are definitely NOT using enough to cleanse your hair. For your hair length, I recommend using 6-7 full pumps of the cleansing conditioner per 4 sections of your hair. The more you use, the better it is for your scalp and hair. After you have finished with your cleansing using 6-7 full pumps per 4 sections of hair, you'll want to rinse and repeat. This means apply another 6-7 full pumps of the cleansing conditioner per 4 sections of your hair. This should help to get rid of any dry, itchy or flaky scalps. I hope this helps!
    • I'd like to say something in every one complaints I noticed that the product is called a cleansing conditioner if you ask me conditioner don't cleanse your hair it's the shampoo that does that. So it seems to me that it is and it isn't the product. It's the conditioner part of the product that is causing the yeast on the scalp.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • The same thing happened to me. I started using Wen. My hair always felt greasy. My scalp felt very dirty and I starting getting really bad dandruff.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m sad
    I have been following this forum for several months now, and have followed the suggestions written by the staff. However, my dandruff has not improved! Before Wen, I've never had any dandruff problems, not even a flake. I love the way that Wen products make my hair feel, but I'm not sure I love having severe scalp issues.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m indifferent
    I'm with you, Jess. I've followed all of the suggestions, and still no improvement in my dandruff. I even went to the extent of using a strong dandruff shampoo to get rid of the dandruff, then tried switching back to the Wen, and the dandruff came back. It just doesn't work for people with dandruff. Plain and simple. I'd love to see a dandruff version of this product, t hough.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Hi all! Which of the wen products are you using? After my original post, I found that when I switched to the Lavender, and followed Wen's instructions I no longer have the dandruff problem I used to. I wash my hair every other day, and have baby fine colored treated hair. Hope this helps!!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I have had a drandruff problem before using wen I think it is more seborrheic dermatitis, I have realxed and color treated hair. I like the way wen makes my hair look and feel but I have to use neutrogena T-Gel to treat my scalp. If wen would make a product for people like me that did not strip my color, relaxer, or dry my hair out for that matter I would use it exclusively. But I know after years of experience and trial and error that I need medicated shampoo for my dandruff but hate what it does to my hair in the process of treating my scalp. I used wen for a month and skipped my dandruff shampoo all I can say is bad bad joojoo.
    • Renee, I totally agree with you! I LOVE the way wen makes my hair look and feel, but it is doing some serious damage to my scalp!!! It's like my scalp has teenage acne or something!!!! It's terrible, painful and raw!!! I have used both the WEN GR and the WEN from the Chaz Dean website, but I honestly don't know if one is better or not. I have a new shipment coming from the GR site anyday, so I will be sure to take notice. I have heard in some strings that the ingredients b/t the 2 are not the same. But regardless, my scalp is suffering, but I guess only my hairdresser and I know...
    • This comment was removed on 2012-05-30.
      see the change log
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I had a perm and my hair got very harsh. Then I learned about Wen, ordered it and was very happy with the product until I started to see dandruff after little more than 8-9 days of use. I don't know what to do! I used head&shoulder today but now I see flakes everywhere! It's starting to get very scary. So, I've just went out an bought a medicated dandruff shampoo from rite aids. It's Sat today, so I have only one more day until I do something about the hair before going to work. :-(
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • This reply was removed on 2011-06-19.
    see the change log
  • I had dandruff before I started to use Wen. Now I don't have it anymore. I have been looking for a reason to return my products because I am afraid I can't afford to keep up with buying them. It's been about 3 weeks using wen and I can't find anyhing wrong with it. My hair was damaged by a perm and hair color before and now its better than ever.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m frustrated
    I used to love Wen when I first started using it! After a month I noticed my hair looking oily and I now have dandruff for the first time in my life! I use the correct amount of pumps, etc etc, Still looks the same and the dandruff isn't going away! Grrr!!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m Mad at Wen
    Same with me I loved it now I hate it. Anybody if your looking for a new shampoo get Matrix or Garnier Frutis
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I posted here a year ago and I still use the medicated shampoo for dandruff and then used the wen for another year. I was hoping that after three years of comments wen would make a dandruff shampoo?? Anyhow I have to discontinue using the wen because dandruff shampoo is expensive (if you get the stuff recommended by your doctor that actually works) and we here know that Wen is expensive sooooooo, again I say if Wen would make a dandruff shampoo I would use it exclusively but alas they are losing a customer (reluctantly) because all I can in fact do is suggest.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m sad
    Help! I developed dandruff and like baby cap. I've never had dandruff or scalp issues in my life before Wen.
    At first, I loved Wen. I have dry, thin, shoulder length hair. I only wash it once a week because my hair is so dry.
    I think Wen would have worked for me if I had washed my hair every day or every other day. But I continued with my old routine. Now my scalp is in so much trouble I don't know what to do! I am washing every day, using different shampoos, but my scalp is not healing.
    Can someone recommend something, some shampoo to heal my scalp? I don't care how much it costs!
    Thanks!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • 1
    Nizoral. Best stuff I've ever found. It's around $14.00 a bottle. It's ALL I've found to clear up my dandruff. I buy it at Walmart, but you could probably get it at any drug store.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • 2
    I use a product called Lisa Rachel. It's similar to WEN, but I don't have dandruff with it. I found it at Ross once, but I've gone back to get more and they don't have it. I ordered it online. It's significantly less expensive than WEN and works better.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I had the same experience and through some investigation i have discovered that there are several types of dandruff. One form can be cause by an overgrowth of a particular type of fungus that is part of the normal flora on the scalp. This fungus is normally present on our scalps and when there is an abundance of oils on the scalp then this fungi is allowed to flourish. This makes sense in a product that is supposed to not wash out the natural oils of the hair. This is a great thing for hair because it is shiny, conditioned, and hydrated. But some people have an allergic reaction to the overgrown fungi and dandruff can result. I have found that shampoos for seborrhic dermatitis have made some impact but my scalp is still recovering. The itch is much more intense than any of the very mild cases of dandruff that I have ever had but it is getting back to normal slowly. Anyway I hope this helps.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m thankful
    I too have issues with dandruff - but mostly during the Summer (when it's hot & dry) or the Winter (when it's cold & dry). It's not as bad as it has been in the past where I've had to use the harsh shampoos & conditioners that make my hair feel like a Brillo pad. I also have always had oily hair with a dry scalp. That being said, I have no intention of switching from Wen - I just want some suggestions to try.

    My hair is about 1.5" below my shoulders & thick (my ponytail is about the diameter of a quarter). I use 8-10 pumps on each 4 sections for each wash from the 32 oz bottles (I do the wash, rewash like has been suggested). I make sure that I'm using cool water. I have been using a combination of the Tea Tree & Cucumber Aloe & occasionally the 6/13. I then use 1 pump from the 16 oz (seasonal flavor) along with 1 pump of he styling cream as a leave in. I also use the remoist 1-2 times per month. I've tried the oils in the past without good results (but I may have been using them wrong).

    Any additional suggestions you have would be greatly appreciated!!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Wow, I have been trying to stick with Wen because I do like how my hair feels and my color really last, but...My scalp is a mess. Never in my life has it been this bad. Giant flakes and areas even scabbing. I have a lot of Wen stocked up. I've tried just about everything and it seems their answer here is to use more product :-( Auto shipment will be cancelled and when my stash runs out I'll get my healthy scalp back. Color retention shampoos are expensive, but not nearly as expensive and uncomfortable as Wen.
    I have tried every scent with the same results except the lavender made it even worse.
    Has anyone tried a vinegar rinse just for their scalp? I may try it.
    • I've done the vinegar rinse. It helps for about 3 weeks. The best thing I've ever found is Nizoral shampoo. I can't find it in stores anymore, but I buy it online at walgreens.com

      I wash my hair with Nizoral, then use the Wen as a conditioner. It still gives me the same silky hair feeling without the dandruff.
    • I have developed the same problem. I've decided to mix in a natural anti-dandruff shampoo (Jason's Naturals) concentrated on my scalp every other week to make sure I get my scalp cleaned properly. A couple of washings with the Jason's and the seborrheic dermatitis (from excess sebum) has resolved itself. I just apply the Wen to my hair and the ends as a conditioner on those days. The dandruff shampoo is not so nice for the hair, but feels great on my scalp.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m pissed off
    I had dandruff after wen about over a year ago. When my friends ask me if they should get Wen I tell them its a terrible shampoo with a ridiculious price and it makes you hair feel like crap. I feel like Wen should be sold at Dollar Tree. The dandruff is not my only problem with Wen.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m SORE AND FLAKEY
    1
    I have been using Wen for 6 months. Never had dandruff before Wen and now will get the cradle cap stuff in two areas with multiple little flakes. I am using more than the recommended amount due to my thick hair.....seriously if I continue to increase my amount (which seems to be the standard CS recommendation) I will be using half a bottle per shampoo. I really like the way my color last with Wen but I cannot continue with the embarrassment or the cost. It would have been nice to have read this and found at least some different recommendations. It is hard to take CS seriously when the solution is use/buy more.

    Erin, thanks for an optional solution. I will try this with what product I have left.
    Wen may want to consider offering you a CS position!
    • view 1 more comment
    • No - more product isn't the solution. I think Wen is great because it's so conditioning for my hair, but I don't think it cleans your scalp very well if you have oiliness (as I do -- I have acne issues as well). Mix in an anti-dandruff shampoo or a shampoo for seborrheic dermatitis every once in a while to make sure the sebum isn't building up and causing a problem.
    • UPDATE! I have stopped WEN completely and began using Jason's Tea Tree shampoo and there Biotin Conditioner. I noticed immediately relief after the first wash and now several weeks later my scalp has healed completely. Also, I cannot remember when my hair was this thick and conditioned! I had always wanted to try WEN so I did and I hung in there as long as possible. But now I am more than sold with Jason's. Oh, and another benefit is money I will be saving. Good Luck to everyone!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • This reply was removed on 2013-02-09.
    see the change log
  • Most of you have medium to long hair and wen always answers that you need to use more. I am a male with short hair, long enough for small spikes or a fohawk. I use 10 pumps initially and let it sit, rinse when I'm ready to get out of the shower, then apply 6 more pumps and lightly rinse. I have never once had dandruff in my life. Wen causes dandruff and many people have noticed. Not cool at all.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I am a Wen user and was directed by my hairdresser to use seabreeze for hair and scalp treatment with the Wen and it has stopped the itchy, flaky, dry, irritated, scalp dandruff issue.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • For those that are getting itchy dander and increase to recommend number of pumps, do you vigorously deep massage the cleansing cream into hair follicles and scalp? Troy mentioned that he used 6 pumps, let sit; then he applied and lightly rinsed. So are you all deep massaging the product into and around to get in between each hair follicle?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Here is an update. I have found that switching between the various options of WEN and not just using the same original formula all the time has made a difference. I don't know why that would be but I have continued to use it trying the other formulas and maybe they are all the same and just smell different but I haven't had any problems since starting that. I have noticed also that I do like some formulas better than others. For example, love the tea tree and summer mango one and don't care for the lavender. Not just the fragrance, it's the way my hair feels. I would suggest trying other formulas.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Wen

    If the scalp is not cleansed and dried properly, you can have an overgrowth of yeast. Yeast lives on a healthy scalp but the moisture in Wen keeps it too moist.
    Half of my hair fell out over the past year until I realized it was yeast overgrowth. I used Monostat diluted with water on my scalp every 3 days for a month and and I stopped shedding. No more dandruff either. Sebum feeds yeast and the sebum was not being washed away.
    Wen might work for many if the medium is right. Time spent, amount of product, hair density, water quality etc. for those with thick hair, and hard water, it was a disaster. I would blow dry but my scalp felt moist. I noticed being a massage therapist, that some of the people who used Wen would have a smelly scalp. Again, too many variables. you could use it on the bottom of your hair but I personally hesitate after my experience.
    If your scalp smells funny, you are shedding, or you begin to get dandruff- talk with your doctor. The diluted Monostat solution worked for me. So sorry. I was so sad to lose my hair but I hope it grows back.
    Always good to avoid sugar and simple carbs as they feed yeast systemically.
    Best wishes.
    I want my lustrous hair back.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m anxious
    Omg, after reading this, I'm seriously bugging out. I have very fine, oily hair, which comes down a little past my shoulders and I've tried everything to get that oily feel under control. I changed my diet, and used different natural hair stuff, but never achieved the result I was hoping for. I've obviously never had dandruff and all of a sudden I do and my scalp feels raw. The first time I used Wen, my hair looked awesome and baby soft. Now it looks super oily all the time. I've only been using the product for a week and I'm glad now I didn't stock up on the stuff cause now I'm hesitating to use it anymore. Especially now that I'm reading that people's hair came out in clumps and looks thinner, etc...is Wen ready to pay for treatment if all my hair suddenly falls out?
    • view 2 more comments
    • This comment was removed on 2013-12-29.
      see the change log
    • I do have the same dry scalp/dandruff issue, I have been using Wen for over 2 years, I like the product and how my hair looks, feel and smell. Except after my hair dries my scalp is like snow, it gets super dry in several areas, it itches and it is just bothersome. I have to use oils to calm it down. I have the gallon size in pomegranate. I am African American with curly hair. I don't want to stop using the product but I need to figure out the scaling issues. My hair is to the middle of my back all natural and I use about 3 huge pumps from the gallon container. Please advise on what I can do.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I would try what I do which is to use Sea Breeze Astringent for Hair, Scalp, and Skin along with the Wen. This may sound odd, but my hairdresser recommended this and it has helped me with my scalp issues tremendously!!It will not strip hair color or anything like that. When showering put about half the amount of the pumps that you would normally use and start massaging into the scalp for about 2 minutes, then squeeze some of the Sea Breeze onto the top of your scalp and down the back to the end of your scalp. Massage your entire scalp for about 2 minutes really well and then add the rest of the pumps of your Wen and comb it through as you normally would. Do this everytime you wash your hair and you should notice an improvement in your scalp issue.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Laura less than a minute ago
    You have overgrowth of yeast on your scalp. From now on until it clears, eveytime you shampoo with an 'actual' shampoo ( not Wen), add 1 inch stripe of Monistat ( 7 day is cheaper per vol.), plus 1 tablespoon of water- mix in a pointy tipped applicator bottle directly to your scalp. Rub in a litle bit. Leave it in until next shampoo. You will notice a difference in 3 days.
    Throw the Wen away or try it on just your ends. It is not washing the sebum away and creating a fungal overgrowth.
    You will be okay.
    It made my hair fall out for two years. On the monistat my hair is starting to grow back.
    Take care.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m very frustrated!
    Wow. Here is my input. (And, btw, I've never posted input for any of my opinions on the internet like this before. This is very unlike me).

    So, yeah. You are all right. Particularly, if you have used dandruff control shampoo in the past (and apparently, for some or you even if not ;-( ), this product can't do everything we need it to do. My scalp itches badly. My dandruff is out of control. I can't continue to use this product and expect any sort of dandruff control. It's really sad. If Customer Service is reading all this, they have to/need to see the demand for dandruff control formula. Or perhaps that is not possible in order to achieve their results, which, btw, is FINE. Just, please STATE THAT. Something like, "Our product may not manage your on-going dandruff and/or may create a dandruff control problem. If this occurs, please contact us immediately for suggestions and/or to cancel membership."

    Most sadly, I'm really offended that canceling my "membership" required me to be transferred from a live, competent, lovely person to a VOICEMAIL! Are you kidding me? If you want to have a reputable business, canceling one's account must be EASY or we will spread the word, and no one will want to join this club that is difficult from which to resign.

    Boo on Wen. I'm really shocked. I really expected better and different. I thought this company had more integrity. The product doesn't work for me. I want it to, but it doesn't. I'm not even asking for money back. I just want to end my on-going account. This should be something I can do online. It should be easy and customer-friendly.

    To say the least, I'm very disappointed in both product and service. So sorry to have to report this.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Wen Hair Loss or dandruff problems

    Use Monistat to Reverse the Hair Loss/ grow hair stop dandruff

    Wen made my lustrous hair fall out. Gave me dandruff.
    My hair is growing back.
    My hairline is filling in.
    (after 2 years of hair loss, I started to have Sir Isaac Newton's hairline.)

    The reason why is because it wasn't cleaning the sebum off the scalp well enough and the yeast that lives on the scalp was proliferating and creating loss etc. ( yeast thrives on sebum- gross , right?!). Also limp dull hair.
    I had already given up on Wen after the first year but the altered environment on my scalp remained and caused continued hair loss.

    It is starting to look lustrous again and not all droopy and weird.

    I do not yet know the frequency of maintinance.
    I am posting this as a public service.

    After you washed and towel dried your hair

    Mix 1/2 teaspoon of Monistat (about a 1 inch squeeze from tube)
    with
    2 tablespoons of Water
    into a pointy dye applicator bottle. Put your finger over the hole and shake.

    (Doesn't dissolve perfectly but if you rub it in a bit no bad effects to your hair do)

    Gently rub into scalp at the roots.
    I've been doing it every shampoo for 2 months. My hair
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • ...... My hair looks back to normal in lustre and bounce and the thin spots are thickening so you can't see through anymore.
    I do not yet know the frequency of maintinance.
    I am posting this as a public service.
    I had such grief and saddness while this was happenning. I wanted to share this news
    My Hair slowed shedding in the FIRST APPLICATION and now is normal 25 hairs per wash. It was coming out in clumps up to 200 or more hairs each time. Unbelieveable and shocking. I stated to accept that it was just perimenopause. I'm 49.

    I don't have time to answer questions-just spreading the word. You can too!

    Let's love one another.
    Tell your friends.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I have never had a problem with dandruff or oily hair. I started using wen in jan and now I have dandruff and oily hair...............
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited