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I’m frustrated

My MyBook has disappeared

I'm using a My Book Essential Edition. It used to show up as my E drive, but it has disappeared. Where did it go and how do I get it back? I've restarted and tried different cables, but it's still not showing up.
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  • Are you using a Mac or a PC?
    How big is the hard disk and are using USB or firewire?
    • Well, they haven't replied, but let me, as I have the same issue.
      I am using the 320 Gb Essential Edition, and one day, after my computer woke up sometime after a windows update, the drive had disappeared. Now, I can not see it either on my WinXp machine or my friend's Vista. It is less than 6 months old, and has been relatively well kept ( I am a Field Tech with above average knowledge on taking care of my stuff), so I doubt the cable is an issue, but will try replacing it. Until then, I am wondering if there are any ways to scan for USB hardware and access it outside of Windows.
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  • To Keyrlis:

    I'll tell you that it is damn easier to fix this on a Mac than on a PC. If you can't get it to work then try WD's diagnostic software found on their website (however try other computers, sometimes it may take 5 to 10 tries XP and Vista are lazy with their USB support specially when the external drive pulls too much power from the socket, remember that XP likes to "shutoff" USB peripherals that suck too much power):

    You can force windows to detect USB drives and then Fdisk and scandisk them as needed. Sometimes even though I do not recommend it you can find other utilities such as Norton or Partition Magic which actually fix the disk header file which should be corrupted hence that's why it will not load up in either one of those computers (that is if it isn't windows playing the diligent power manager with your external devices, it has done that to me before too). I also like the Maxtor disk repair and diagnostics utility which can be downloaded free from their website. even though it says "Maxtor only drives" it works on other drives too.

    hope that helps...
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  • I have the same problem, XP SP2 on a PC, with a MyBook Essential (500Gb). I have been trying for months to correct this now, ti runs OK for days and then disappears.
    I have been through the WD helpdesk, they did give me a new file to download to 'fix it', it became a hassle too and did nothing.
    When it happens, I can disconnect the power cable to the drive, replug it in, and then after around 2 mins it will reboot and be visible...until the next time.
    I have been trying to work out what might be causing it and think it might be one of my virus busters, maybe sensing it to be án issue' and deleting it. I'm still working on it, but am thinking at the moment it might even be Zone Alarm. Would like to know if anyone else finds anything further, its driving me nuts.
    • Yeah, over the years I have found that Norton Personal Firewall and Zone Alarm cause more problems than what they can fix. If you have a router with a firewall and if you have XP's build in "firewall" enabled then disable Zone Alarm for a while and see how that works with your WD drive.
      However, I don't think that is the main problem...
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  • Same problem here. Everything working fine for some time and then suddenly the drive is gone. It has nothing to do with firewall, cause I have the same problem on another computer using Windows XP SP3. Interestingly enough it is recognized as a new hardver I can hear the machine go cling when I plug it in - the Spindown Utility even sees and lists it, but Windows doesn't see drive... HELP!
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  • I’m all of the above
    New user...Just bought a WD 500GB My Book Essential.
    I have an older computer (HP PavilionXT953) which supports only USB1, not USB2. I knew this going in. Everything checked, all sources indicated it should work, but at slower speed. System is XP upgrade. I desparately need more storage space.

    When I installed it, on front USB port, Windows reported at the bottom of the screen, that it found and installed new hardware and it was ready to go. The drive did not show up in my computer, did not show in device manager.

    I called support. I spoke with two people. Both had a pleasant and helpful attitude, but were otherwise useless. They did have me try other connections, so I plugged the drive into a hub. Still the same. Then while I was still talking on the phone, windows started jumping around, and the drive did show up in my computer. I was able to access the contents. This lasted about 5 minutes, then the situation reverted. I have not been able to access it since. Reboots, etc are no help.

    The biggest problem here is that it was almost impossible to communicate with these folks. While they had some book knowledge of English, their pronunciation and accent made them all but unintelligible. I don't feel that they understood me fully, either. Outside of checking the connections, they really didn't have much to offer. The second party, a so-called senior technician just said, oh they are made to work with the latest computers. Yeh, we know that, but as far as I could determine, they are supposed to be backward compatible. WD web site says they should work on USB1

    Interesting, neither one of them said anything about the XP power problem mentioned above. I need to learn more about that.

    It's really sad, how things have gone. Ten or twelve years ago, I had a problem and spoke with WD support. I got a sharp American guy, who knew his stuff, was really conversant with systems and hardware and helped me out tremendously. Now the manual consists of 4 pictures. In the old days there would be several pages of tech info and troubleshooting. Sure the price of the device was low, but that's no help if you can't get it to work.

    As you might guess, I am FRUSTRATED.
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  • To fix these problems try the following:

    IF you ONLY use windows PCs then format your WD drive in NTFS format (Windows 2000, Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista)

    IF you ONLY use Mac OS then format the drive as Mac OS Extended (Journaled) format.

    When you open the box your WD is formated in FAT / DOS format to make it compatible with both Macs and Windows PCs.

    I have a 500GB WD and a 320GB WD external drives and have never had these problems in either OS X or windows.
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  • I’m sad
    I am having the same problem, it's driving me nuts... I've tried everything - this is a bigger problem than one realizes.... I've heard the problem starts after you put a USB thumb drive into your computer, and I did start having problems after I did this. So that is my contribution to this problem for now
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  • I’m absolutely annoyed
    I have the same problem. After some digging on the Western Digital knowledge base, I think I have found the solution.

    http://support.microsoft.com/kb/92863...

    I have Windows Vista Business SP1 on a Thinkpad T60. I don't have time to try out the hotfix yet though.

    My keyword search on WD support was "usb drive missing after resume". You'll find articles related to XP and Windows 2000 as well.
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  • I’m pissed
    I have had so much trouble with the d, piece of crap that I haven't tried to use it in 6 months. It's a great idea, but doesn't work. Thinking back I may have had it working on Linus once. It's just not worth the trouble. If it's not too late, get your money back,
    WD support is not very good either. No technical knowledge. They just read stock answers out of a book
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  • I have the WD5000H1CS00. The symptom: after drive is not used for a long time, I plug the USB drive in, and all files are completely discovered, ALL FOLDERS and DATA appear. SECONDS later, after trying to access drive I get errors. I close the folder, and reattempt to view, and ALL I HAVE IS the DRIVE LETTER, and NO DATA.

    WD went through logical steps and somewhat overkill. Still, no success. And claims there is NO DATA on the drive.

    I the need data which is more than backup, and so I'm hoping for options, other than returning drive to Costco for return of my money.
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